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Uline

Sells shipping, packaging and industrial supplies

Bilingual Customer Service Representative

Customer SupportPosted on Nov 11
Full-time

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • A bachelor's degree is preferred.
  • Candidates must be fluent in both verbal and written English and Spanish.
  • Candidates need problem-solving, listening, and communication skills.
  • Prior customer service experience is a plus, but is not required because training is provided.
  • All new hires must complete a pre-employment hair follicle drug screening.

Responsibilities

  • Process customer orders, make product recommendations, and handle account inquiries using the company's technology.
  • Answer customer questions about products, pricing, and shipping.
  • Build business relationships with customers over phone, email, and chat.
  • Understand customer needs and recommend appropriate solutions.
  • Help customers navigate the website and online ordering.

Desired Qualifications

  • A bachelor's degree.
  • Prior customer service experience.

About the Company

Uline

Sells shipping, packaging and industrial supplies

Uline sells shipping, packaging and industrial supplies to businesses across North America, stocking materials used to pack orders and run workplaces. Its selection includes boxes, bags, safety equipment, storage products and janitorial supplies, bringing routine purchasing needs into one catalog. Customers order through its website, printed catalog or customer service team, and the company earns revenue from product sales. Regional distribution centers hold inventory and send orders through parcel and freight carriers, with delivery options based on the shipment and destination. Founded in 1980, Uline is headquartered in Pleasant Prairie, Wisconsin, United States.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Pleasant Prairie, WI
Founded
1980

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