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Aretum

Technology-enabled mission support for federal agencies

Technician Expert

IT Service Desk & End User SupportPosted on Nov 13
Full-timeVienna, VA, USA$70k - $120k /yr

About the Job

Requirements

  • A bachelor's degree in a relevant field is required.
  • Advanced knowledge of enterprise hardware, operating systems, network troubleshooting, network cabling standards, and secure infrastructure installation is required.
  • The candidate must be able to communicate technical findings and provide guidance to users and teammates.
  • Strong written and verbal communication, collaboration, documentation, and problem-solving skills are required.
  • A current CompTIA Security+ certification, or another current certification appropriate to the position and accepted by the customer, is required.
  • The candidate must be able to troubleshoot complex desktop, server, connectivity, and peripheral incidents and recommend durable fixes.
  • The candidate must be skilled in guiding technicians through incident prioritization, configuration management, and secure infrastructure changes.

Responsibilities

  • Diagnose and resolve advanced software, hardware, network, and internetworking issues.
  • Plan and coordinate site surveys, hardware and software deployment, installation, testing, and reporting.
  • Design, install, test, and troubleshoot network cabling and related infrastructure components.
  • Apply cabling specifications, networking standards, troubleshooting tools, and security procedures.
  • Advise users and management on appropriate hardware, software, network usage, and security practices.
  • Lead or guide less experienced technical staff and coordinate schedules for technical work.
  • Prepare technical findings and advise on corrective actions for complex operational problems.

Desired Qualifications

  • Familiarity with federal information technology environments, cybersecurity practices, system lifecycle documentation, and customer service processes.
  • Experience with network cabling and testing, switches, routers, Active Directory, and enterprise endpoint tools.
  • Knowledge of ITIL-style incident and problem management, patching, and baseline security practices.

About the Company

Aretum

Technology-enabled mission support for federal agencies

Aretum provides technology-enabled mission support services to U.S. federal agencies, including the Department of War, Department of Homeland Security, and other Civilian federal bodies. Its work centers on Digital Transformation, Cybersecurity, Data Intelligence, and Mission Support. It delivers professional services and solutions that combine people, processes, and technology to meet federal requirements and standards. Its goal is to help federal clients run secure, efficient operations and achieve mission success by integrating transformation, security, data, and on-the-ground support.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
Bethesda, MD
Founded
2023

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