About the job

The world’s most critical--and at risk--business applications have been neglected for far too long. Onapsis eliminates this blind spot by providing cybersecurity solutions dedicated to business-critical applications. Whether running on premises, in the cloud, or in a hybrid environment, Onapsis helps nearly 30% of the Forbes Global 100 understand the threats and risks across their SAP and Oracle landscapes.

We’re seeking a motivated Junior Technical Support Specialist Level 1 to join our Support team. In this entry-level role, you’ll be the first line of contact for our customers, working under the guidance of senior engineers to troubleshoot technical issues, validate licensing, and document solutions. You’ll build a strong foundation in SAP environments, the Onapsis platform, and enterprise application security. This role requires working during night, from 18:00 to 02:30 AM.

What you will be doing, your legacy:

Respond to incoming customer cases and inquiries via the SFDC ticketing system.
Gather key technical details from customers to assist in troubleshooting.
Perform initial investigation steps using internal documentation, tools, and knowledge base.
Validate customer entitlement and licensing, including system IDs (SIDs) and license key registration.
Assist in adding, updating, or verifying licensed systems and users tied to customer subscriptions.
Collaborate with internal teams to ensure license usage aligns with customer contracts.
Document case details, actions taken, and resolution steps in the ticketing system.
Escalate unresolved or complex issues to Level II/III engineers.
Support senior engineers in issue investigations, testing, and customer follow-up.
Suggest or draft updates for the internal knowledge base.
Participate in ongoing training on SAP concepts, Onapsis platform capabilities, and cybersecurity fundamentals.

Requirements:

0–2 years of experience in a technical support or IT helpdesk role (internships and academic projects welcome).
Basic understanding of IT concepts such as operating systems, networking, and enterprise applications.
Strong communication and problem-solving skills.
Ability to learn quickly and follow structured troubleshooting processes.
Comfort working with ticketing systems and documenting technical interactions.
Interest in developing skills in SAP, enterprise security, and Onapsis products

Desired skills or interests in:

Familiarity with Linux OS basics.
Exposure to databases, scripting (Python, Bash), or cloud platforms (AWS, Azure).
Experience in license or entitlement validation processes.
Understanding of ITIL concepts or ITSM frameworks.

What we offer:

A launchpad to build your career in enterprise application security.
Hands-on mentorship from experienced support engineers.
Opportunities for professional development and certification.
A collaborative, high-achievement culture.
Competitive compensation and benefits.

Location:

Onapsis is establishing a new development center in Bucharest. This is a hybrid role (1-2 days per week from the office), so candidates must be commutable to Bucharest.

This role requires working during night, from 18:00 to 02:30 AM.

About Onapsis:

Onapsis protects the business applications that run the global economy. The Onapsis Platform delivers vulnerability management, change assurance, and continuous compliance for business applications from leading vendors such as SAP, Oracle, and others. The Onapsis Platform is powered by the Onapsis Research Labs, the team responsible for the discovery and mitigation of more than 1,000 zero-day vulnerabilities in business applications.

Onapsis is headquartered in Boston, MA, with offices in Heidelberg, Germany and Buenos Aires, Argentina, and proudly serves hundreds of the world’s leading brands, including close to 30% of the Forbes Global 100, six of the top 10 automotive companies, five of the top 10 chemical companies, four of the top 10 technology companies, and three of the top 10 oil and gas companies.

For more information, connect with Onapsis on LinkedIn or visit https://www.onapsis.com.

#LI-AC1

#LI-Hybrid

About the company

Onapsis provides cybersecurity compliance software that protects mission-critical cloud and on-premises business apps like SAP and Oracle. It automates compliance and IT control audits and delivers real-time visibility and threat alerts for ERP, CRM, PLM, HCM, SCM, and BI systems. The platform continuously monitors code changes, configurations, and maintenance to detect unauthorized changes and misconfigurations, enabling rapid response. Its goal is to help large enterprises reduce operational risk and improve security and compliance across critical business applications.

Company Size

201-500

Company Stage

Series D

Total Funding

$115.6M

Headquarters

Boston, Massachusetts

Founded

2009

Get referred to Onapsis

See people who can refer or advise you

Simplify's Take

What believers are saying

July 30, 2026 research found nearly one in four firms suffered AI-exploited platform attacks.
January 28, 2026 leadership hires target partner-led expansion across GSIs and international markets.
March 2026 and August 2026 launches deepen RISE, S/4HANA, and Falcon adoption paths.

What critics are saying

Onapsis remains dangerously SAP-concentrated; any SAP platform shift hits most revenue.
CrowdStrike, Microsoft, and SAP can bundle adjacent controls, compressing Onapsis pricing power.
If SAP security budgets pause in 2027, Onapsis growth stalls and partner momentum fades.

What makes Onapsis unique

Onapsis owns SAP-native security depth, including Assess, Control, and Research Labs intelligence.
March 17, 2026 Agentic Gateway ties SAP telemetry directly into enterprise AI workflows.
August 27, 2026 CrowdStrike integration extends Onapsis into Falcon exposure management.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
401(k) Retirement Plan
Unlimited Paid Time Off
Hybrid Work Options
Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

1 year growth

2 year growth

Business Wire

Sep 25th, 2026

Newsroom | Business Wire

The global leader in press release distribution and regulatory disclosure. Public relations and investor relations professionals rely on Business Wire for broad-based and targeted market reach.

Yahoo Finance

Mar 18th, 2026

Onapsis launches industry-first agentic AI gateway for autonomous SAP cybersecurity workflows

Onapsis, a leader in SAP cybersecurity, has unveiled the Onapsis Agentic Gateway, introducing what it calls "Agentic AI for SAP Cybersecurity". The technology enables organisations to integrate SAP security data with enterprise AI agents for autonomous risk management. The gateway uses the Model Context Protocol to connect corporate-approved AI platforms—including Microsoft Copilot, Anthropic Claude, Google Gemini and OpenAI ChatGPT—with Onapsis's threat intelligence. Users can query SAP security data through natural language and receive actionable insights, such as remediation plans for vulnerabilities. The platform will be previewed at the upcoming SAPinsider and RSA Conference 2026. Onapsis CEO Mariano Nunez said the technology aims to integrate SAP risk intelligence directly into autonomous enterprise workflows whilst maintaining enterprise-grade privacy standards.

406 Ventures

Mar 5th, 2026

Onapsis CEO Joins Industry Leaders on the Main Stage at SAPinsider Las Vegas 2026

Onapsis CEO joins industry leaders on the Main Stage at SAPinsider Las Vegas 2026. Onapsis is a proud double platinum sponsor, hosting sessions with Siemens Healthineers and Microsoft that highlight the importance of proactive SAP security BOSTON, MA - March 5, 2026- Onapsis, the global leader in SAP cybersecurity and compliance, today announced its premier Double Platinum sponsorship of SAPinsider Las Vegas 2026, taking place March 16-19 at the Bellagio Resort & Hotel. As a cornerstone of this year's event, Onapsis will lead the conversation on securing the modern SAP landscape through a mainstage keynote, deep-dive technical sessions and real-world customer case studies. The cornerstone of Onapsis' presence is a panel keynote featuring Mariano Nunez, Onapsis' CEO and Co-Founder; Steve Lucas, Chairman and CEO of Boomi; Wael ElKabbany, Microsoft's Vice President of Product and Data Management, SAP; and Steve Birgfeld, VP, Information Technology and Services at Blue Diamond Growers, on March 17, titled "The New Architecture of Intelligence: Securing and Connecting the Future SAP Ecosystem." The panel discussion will explore how organizations can navigate the intersection of AI, cloud transformation and cybersecurity to build a resilient foundation for their SAP applications. "The rapid evolution of AI and the shift toward the cloud have fundamentally changed the SAP security perimeter," said Mariano Nunez, CEO and Co-founder of Onapsis. "We are excited to demonstrate how the Onapsis Platform provides the visibility and automated protection required to secure these complex, intelligent ecosystems at SAPinsider. From pre-conference education to our mainstage sessions with industry leaders like Siemens Healthineers and Microsoft, we are helping the SAP community defend their applications with confidence." Onapsis Speaking Sessions at SAPinsider 2026: * CEO Panel Keynote: The New Architecture of Intelligence: Securing and Connecting the Future SAP Ecosystem-Join Mariano Nunez and leaders from across the SAP ecosystem on the Main Stage to discuss the future of securing SAP systems. * Case Study: Siemens Healthineers' New SAP Security Approach: Onapsis' Ashlee Fisher and Siemens Healthineers' Nagarajan Nallaiah share a blueprint for modernizing SAP security. Additionally, Siemens Healthineers and Onapsis are finalists for the 2026 SAPinsider Awards in the Cybersecurity Project of the Year category for their work on a centralized, scalable platform that provides visibility across on-premises environments and cloud services. * Case Study: Protecting Mission-Critical SAP Systems in Aerospace & Defense: A Unified Enterprise Risk Strategy: Onapsis' Mariano Nunez and RTX's Anand Kotti discuss the journey of developing a unified picture and real-time visibility into their SAP landscape. * Impact 20: Smarter Incident Response with Onapsis and Microsoft Sentinel for SAP: A look at how the collaboration with Microsoft streamlines SAP threat detection and response. * Pre-Conference Deep Dive: A two-part intensive session, "Cybersecurity for SAP: Understanding and Preventing Real Attacks to SAP Applications," led by Juan Perez-Etchegoyen, Onapsis CTO and co-author of SAP Press Best Seller, "Cybersecurity for SAP," to learn more about this event, visit his speaker page. Attendees are invited to visit the Onapsis booth (#430) for live demonstrations of the Onapsis Platform, including its latest capabilities in vulnerability management and threat detection for RISE with SAP and S/4HANA. For more information about Onapsis at SAPinsider Las Vegas 2026 or to schedule a private meeting with the executive team, please visit this Onapsis SAPinsider event page. About Onapsis Onapsis is the global leader in SAP cybersecurity and compliance, helping the world's leading organizations reduce business risk, protect revenue, and keep critical operations running as they accelerate their SAP Cloud and AI initiatives. Built for and by SAP defenders, the SAP-endorsed Onapsis Platform enables Cybersecurity and SAP teams to proactively prevent breaches, accelerate audits, and respond faster to threats across RISE with SAP, S/4HANA Cloud, and hybrid environments. Powered by intelligence from the Onapsis Research Labs, Onapsis delivers rapid time to value, measurable risk reduction, and the confidence enterprises need to innovate faster.

Business Wire

Jan 28th, 2026

Onapsis appoints three executives to accelerate SAP cybersecurity growth and partner expansion

Onapsis, a leader in SAP cybersecurity and compliance, has appointed three executives to strengthen its go-to-market operations: Mark Francetic as Global Head of Partners & Alliances, John LoVerme as Head of North America Sales, and Nadine Rahman as Head of International Go-To-Market. Francetic brings over 25 years of experience building alliances across cloud and cybersecurity markets, most recently serving as SVP of Global Alliances at Saviynt. LoVerme previously led global sales at Prevalent through its acquisition by Mitratech in 2024. Rahman brings more than 20 years of global leadership experience across industrial automation and the SAP ecosystem. The appointments follow increased demand for SAP security solutions, driven by a wave of zero-day vulnerabilities in 2025. Onapsis has raised $295 million to date and recently expanded partnerships with CrowdStrike and Microsoft.

Help Net Security

Sep 25th, 2025

Onapsis enhances SAP security with latest platform updates

Onapsis announced updates to its Onapsis Platform, including the launch of three new capabilities: the SAP Notes Command Center, Rapid Controls for Dangerous Exploits, and Alert on Anything for SAP Business Technology Platform (BTP).