Front of House Host

Job Description

As a Front of House Host, you will be the face of the club, delivering exceptional customer service and ensuring every member and guest receives a warm, professional welcome. You will support the day-to-day operation of the club, assist members with bookings and enquiries, maintain high presentation standards, and help create a positive atmosphere throughout the venue.

Key Responsibilities

Customer Service

• Welcome members, guests, and visitors to the club.
• Provide knowledgeable assistance regarding memberships, bookings, coaching programmes, events, and club facilities.
• Resolve customer queries professionally and efficiently.
• Handle telephone, email, and face-to-face enquiries.
• Promote a friendly, inclusive, and engaging club environment.

Reception & Administration

• Manage court bookings and member registrations using club systems.
• Process membership applications, payments, and retail sales.
• Monitor and respond to enquiries promptly.
• Maintain accurate customer records and club documentation.
• Assist with daily operational administration tasks.

Club Operations

• Carry out opening and closing procedures.
• Maintain high standards of cleanliness and presentation across all club areas.
• Conduct regular facility checks and report maintenance issues.
• Ensure health and safety procedures are followed at all times.
• Support stock management for retail and operational supplies.

Membership & Community Engagement

• Encourage member participation in club events, socials, leagues, and coaching programmes.
• Promote memberships, events, competitions, and club initiatives.
• Gather customer feedback and communicate opportunities for improvement.
• Help create a welcoming atmosphere that drives member retention and satisfaction.

Sales & Revenue Support

• Promote memberships, coaching sessions, events, and retail products.
• Support club sales targets and membership growth initiatives.
• Identify opportunities to enhance member experience and increase revenue

Qualifications

Skills & Experience

Essential

• Previous customer service or reception experience.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Positive, proactive, and professional attitude.
• Comfortable using booking systems and Microsoft Office applications.
• Ability to work independently and as part of a team.
• Flexible approach to working hours, including evenings and weekends.

Desirable

• Experience within a leisure, fitness, hospitality, or sports environment.
• Knowledge or passion for padel, tennis, or racket sports.
• First Aid qualification.

Personal Attributes

• Customer-focused.
• Reliable and accountable.
• Friendly and approachable.
• Team player.
• Professional and well-presented.
• Positive and enthusiastic ambassador for Slazenger Padel Clubs.

Additional Information

What We Offer

• Competitive hourly rate.
• Complimentary or discounted court access.
• Opportunities for training and career development.
• Employee discounts on products and services.
• Being part of a fast-growing and exciting sport.

Join us and help deliver an exceptional member experience while growing one of the UK's fastest-growing sports.