Bilingual Customer Service Representative
About the job
- A high school diploma or equivalent is required.
- At least 2 years of customer service experience is required.
- Fluency in English and Spanish is required.
- Knowledge and experience in a call center environment are required.
- Knowledge of the credit and financial industry is required.
- Proficiency in Microsoft Office Suite or related software is required.
- The ability to prioritize tasks, work independently and within a team, and maintain confidentiality is required.
- Strong verbal and written communication, interpersonal, negotiation, conflict-resolution, time-management, and organizational skills are required.
- Provide customers with account-level information, including account balances, payment histories, payment setup, and payment requests.
- Handle incoming customer calls, emails, chats, and other correspondence efficiently to meet performance standards.
- Investigate account and payment discrepancies.
- Complete collection calls and confirm or negotiate payment arrangements.
- Maintain established delinquency, charge-off, and net-loss targets.
- Stay informed about changes to policies and procedures.
- Provide timely resolution of customer complaints, concerns, and inquiries.
- Escalate complex or difficult issues to the team leader.
- Work flexible schedules, weekends, and holidays as needed to meet business needs.
- An associate or bachelor's degree in a related or comparable field is preferred.
- Equivalent combinations of education and experience may be considered.
About the company
Watercress Financial provides payment and financing options for residential home improvement projects. It partners with contractors to support the sales process and offers flexible payment solutions that help homeowners budget projects. A team-based service model emphasizes expertise and responsiveness from sales, operations, contractor, and support staff, making it more than a financing provider. Its goal is to help contractors close more projects, streamline sales, and grow their business while giving homeowners affordable and responsible payment choices.
Company Size
51-200
Company Stage
Debt Financing
Total Funding
$100M
Headquarters
West Des Moines, Iowa
Founded
N/A
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Simplify's Take
What believers are saying
- Watercress closed a $550 million 26North partnership on April 28, 2026.
- DZ BANK's $100 million warehouse facility, announced June 25, 2024, expands liquidity.
- Watercress updated its site August 26, 2026, signaling active commercialization and continued contractor demand.
What critics are saying
- Funding dependence on 26North and DZ BANK concentrates Watercress's survival in two counterparties.
- Home-improvement credit losses spike when contractors mis-sell projects and consumers default after installation.
- If warehouse or forward-flow capital closes, Watercress loses origination capacity and becomes nonviable.
What makes WATERCRESS FINANCIAL unique
- Watercress Financed exclusively home-improvement loans through contractor sales channels, not general consumer lending.
- Its 2026 26North partnership bought loans forward, reducing balance-sheet strain.
- The DZ BANK warehouse adds institutional funding for term loans up to 15 years.
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Benefits
- Hybrid Work Options
- Flexible Work Hours