A minimum of 3–5 years of multifamily experience, including management.
Certified Apartment Manager or Accredited Resident Manager certification is preferred.
Entrata proficiency is preferred.
Bilingual ability is required.
Candidates must pass a criminal background investigation, credit check, and drug screening.
Responsibilities
Understand financial goals and operate the asset in owners’ best interests, following established policies and procedures.
Assist in preparing annual budgets and income projections.
Ensure rents and late fees or check charges are collected, posted, and deposited in a timely manner.
Generate necessary legal actions, documents, and processes in accordance with state and company guidelines.
Communicate with vendors and contractors about scheduling, billing, vendor relations, and certificates of insurance.
Ensure accounts payable invoices are submitted for payment, and handle petty cash and all funds.
Ensure the property is rented to full capacity.
Use marketing strategies to secure prospective residents and effective leasing techniques to close leases.
Gather information about market competition in the area.
Monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, and marketing data to provide current and accurate information when requested.
Represent the company professionally.
Prepare or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.
Lead the community emergency team and ensure proper responses to emergencies involving staff, residents, or buildings, in accordance with company guidelines and to minimize liabilities.
Address resident concerns and requests promptly to ensure resident satisfaction.
Develop or implement resident retention programs, such as resident functions, promotions, and newsletters.
Train, instruct, counsel, and lead staff to ensure efficiency.
Plan weekly and daily office staff schedules and assignments.
Coordinate maintenance schedules and assignments with the Maintenance Supervisor.
Support staff, encourage teamwork, and lead by example in creating a harmonious environment.
Handle personnel administration promptly, including performance evaluations, salary reviews, timesheets, and status-change forms.
Maintain the community’s appearance, conduct regular inspections and tours, and ensure repairs are noted and completed promptly.
Ensure the quality and quantity of market-ready apartments.
Walk model and market-ready apartments daily and communicate service needs to maintenance.
Ensure service requests are recorded and communicated appropriately to maintenance.
Perform other duties as assigned.
Desired Qualifications
Certified Apartment Manager or Accredited Resident Manager certification.
Entrata proficiency.
Greenbrier Management Company is based in Williamsburg, Virginia. Founded in 1984 by corporate owners to manage their own properties, the company expanded to include third-party property management. In its 30 plus years of business, Greenbrier Management Company continues to successfully serve both residents and owners. We have the experience and dedication sought by property owners. We maintain above-market averages for our occupancy and lease rates. Our team consists of individuals with a drive for success. Our years of experience, excellent talent, and superior customer service make us a top performer in the property management industry.
Job Summary:
We are seeking a highly motivated and enthusiastic individual to serve as a Property Manager for a rapidly growing and dynamic property management organization. This position is responsible for protecting, maintaining, and enhancing the value of the community while ensuring the safety, comfort, and satisfaction of the residents in the community. This is an outstanding career opportunity for an experienced professional to be part of a passionate team of A players, committed to success.
Responsibilities will include:
Demonstrated ability to understand financial goals, operate asset in owners’ best interest in accordance with established policies and procedures.
Assist in preparing annual budgets and income projections.
Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner.
Generate necessary legal action, documents and process in accordance with State and Company guidelines.
Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
Ensure that A/P invoices are submitted for payment, handle petty cash and all funds.
Ensure property is rented to fullest capacity.
Utilize marketing strategies to secure prospective residents.
Ensure that leasing techniques are effective in obtaining closing.
Gather information about market competition in the area.
Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others.
Represent the company in a professional manner at all the times.
Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.
Lead emergency team for community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).
Address resident concerns and requests on timely basis to ensure resident satisfaction with management.
Ensure efficiency of staff through ongoing training, instruction, counseling and leadership.
Plan weekly/daily office staff schedules and assignments.
Coordinate maintenance schedule and assignments with Maintenance Supervisor.
Provide support to staff to encourage team work and lead as an example in creating a harmonious environment.
Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.).
Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours.
Assure quality and quantity of market ready apartments.
Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance.
Ensure that all service requests are recorded and communicated appropriately to maintenance.
Other duties as assigned.
Qualifications:
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
Must have a minimum of 3-5 years multifamily experience, including management.
Entrata proficiency preferred.
Must possess a positive, can-do attitude.
Must have excellent communication, organization, management, and people skills.
Candidates will be required to pass a criminal background investigation, credit check & drug screening.