PhonePe

Digital payments platform enabling UPI transactions

Junior Area Sales Manager

Field SalesUpdated on Nov 12

Full-timeBhopal, Madhya Pradesh, IndiaNo salary listedIn-person

About the Job

Requirements

An MBA from a Tier 2 or Tier 3 campus with a good academic record is required.
Two to four years of proven experience in sales, managing a sales team on-roll or off-roll, is required.
Field sales experience with a proven record of increasing sales and revenue is required.
Excellent interpersonal skills and a strong sales and customer service focus are required.
Problem-solving ability and a strong bias for impact are required.
Strong ethics and discretion when dealing with customers are required.
The ability to demonstrate and quantify success against established targets and metrics is required.
A basic understanding of Microsoft Office, including Excel and PowerPoint, is required.

Responsibilities

Grow the merchant network by driving acquisition and servicing to attract and retain merchants.
Drive quality in execution through audits and review mechanisms.
Meet merchants to present products and manage escalations.
Monitor competition within the assigned territory and share inputs with the leadership team.
Drive acquisition and win-back productivity to ensure market leadership.
Ensure payout closure and obtain no-objection certificates from business development executives and field leaders or team leaders for all payments.
Ensure correct placement of devices to maximize asset utilization.
Manage collateral and devices to prevent loss or leakage.
Ensure brand visibility in the assigned territory using organizational collateral.
Participate in promotional events and below-the-line activities, such as roadshows and trade shows, to cultivate customer relationships.
Understand trackers and download relevant information for the team.
Analyze basic tracker data to drive business.
Recruit new distributors and engage existing partners to ensure partner profitability.
Manage distributors' infrastructure, involvement, and investment, ensuring awareness and product availability during new product launches.
Ensure distributors adhere to company guidelines and ways of working.
Facilitate hiring of business development associates and executives to ensure full staffing in assigned territories.
Onboard and provide on-the-job training to the frontline sales team to improve performance.
Monitor key performance indicators and coach team members on an ongoing basis.
Work toward retention and engagement of the frontline sales team.
Drive execution rigor by working in the market and observing business development associates and executives.
Motivate the team by regularly communicating monthly schemes and incentives.

Desired Qualifications

Experience in telecom, fast-moving consumer goods, or retail, preferably with business-to-consumer experience, is highly preferred.
Experience with distributor management is an added advantage.
Exposure to a startup environment is an added advantage.

Job Description

Mass offline team focuses on driving acceptance of PhonePe’s products and services at offline merchants across urban and rural markets across the country. ASM is responsible for accelerating our presence in offline space by driving merchant acquisition, sales & servicing within an assigned geographical area through a team of Business Development Executives/Associates/ Distributors. The incumbent will play a key role in driving market share of PhonePe in offline business. He/She will be expected to lead the team to achieve targets across multiple product lines, including devices, financial and instruments to generate revenues.

The role will manage a team of 12-15 BDA/BDE/RTLs and distributors (in case of rural territories). ASM reports to the State Head.

Responsibilities:

Business Growth:

Grow merchant network by driving acquisition and servicing to attract and retain them
Drive quality in execution by audits and review mechanisms
Meet merchants to present products and manage escalations
Monitor competition within assigned territory and share inputs with leadership team
Drive acquisition and win backs productivity to ensure market leadership
Ensure payout closure and NOC from BDEs and FLs/TLs for all payments
Correct placement of devices to ensure maximum asset utilization

Infrastructure Management:

Manage collateral and devices to ensure no loss or leakage

Brand Visibility:

Ensure brand visibility in assigned territory leveraging collaterals provided by the organization
Participate in promotional events and other BTL activity (e.g. Road shows and trade shows) to cultivate customer relationships.

Data Management:

Understand trackers and download the relevant information to the team
Analyze the basic data from the trackers to drive business

Stakeholder Management:

New distributor recruitment and existing partner engagement to ensure partner profitability
Manage 3Is for the distributors: Infrastructure, Involvement & Investment: ensuring awareness & product in case of new product launch
Ensure adherence of distributors to company guidelines and ways of working

People Management-

Facilitate hiring of BDAs/BDEs to ensure 100% manning in their territories
Onboard and provide on-the-job-training to the front-line sales team to improve performance
Monitor KPIs and coach team members on an ongoing basis
Work towards retention and engagement of the front-line sales team
Drive execution rigor by being in the market and observing BDEs/BDAs
Motivate the team by regularly communicating about monthly schemes and incentives.

Qualifications

MBA from Tier 2/3 campus with good academic record
Proven working experience of 2 - 4 years in sales managing sales team (off roll / on roll)
Experience in Telecom, FMCG, Retail are highly preferred (B2C experience)
Excellent interpersonal skills and a strong sales/customer service focus
Field sales experience with proven track record of increasing sales and revenue
Experience with distributor management would be an added advantage
Exposure to the start up environment is an added advantage.
Problem solving abilities with strong bias for impact
Strong ethics and discretion while dealing with customers
Drive for result, able to demonstrate/quantify success relative established targets and metrics
Basic understanding of MS Office (Excel, Powerpoint, etc)

Additional Information

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

About the Company

PhonePe

Digital payments platform enabling UPI transactions

PhonePe is a digital payments platform in India that uses the Unified Payments Interface (UPI) to enable fast, secure transfers between bank accounts for individuals and merchants, and it also offers insurance and investment products. Users link their bank accounts in the PhonePe app and make transfers with a few taps, while the company earns through transaction fees, commissions on insurance and investment sales, and merchant partnerships. It stands out by commanding a large share of the UPI market and creating an open transaction ecosystem that combines payments with insurance and investments. Its goal is to broaden digital payments across India, reaching the next billion users and strengthening the country’s financial ecosystem.

Company size: 10,001+
Company stage: Growth Equity (Venture Capital)
Total funding: $2.5B
Headquarters: Bengaluru, India
Founded: 2015

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