Fraud Operations Manager @ DoorDash

Operations & Logistics (1)

About the Team

DoorDash's Fraud Operations team is looking for an Operations Manager to lead a group of Fraud Specialists, Team Leads, and Supervisors. This team drives down the cost of fraud and provides insights to protect our platform from would-be fraudsters. You will lead a team to investigate cases of fraud, protect our good users, and brainstorm solutions to reduce fraud in the long-term.

As a people leader, you will be responsible for fostering team collaboration, employee development, and problem-solving. The ability to be physically present in our corporate Tempe office is a job requirement as you will be responsible for facilitating in-person 1:1 meetings with your direct reports, connecting with cross-functional partners, immediate problem-solving, and nurturing a collaborative team environment. Due to the in-office presence, you must live within a commutable 50 miles of the office.

In-office days are determined by the business and can change based on business needs. Connect with the recruiter to determine what the in-office requirement for this role is.

About the Role

This Fraud Operations Manager will be data-driven, strategic, a truth-seeker, and an operator willing to work at the lowest level of detail. You will report to the Senior Manager, Fraud Strategy & Operations on the Fraud S&O team..

You’re excited about this opportunity because you will…

Lead a team of Fraud Specialists, Team Leads, and Supervisors
Create the vision and define OKRs for the team, while prioritizing company-facing initiatives
Influence and engage across the company - partner with the product, engineering, and analytics teams to define and execute on goals
Identify opportunities for improving operations efficiency, training content, and tools through experimentation
Use data-driven decision-making to improve Fraud S&O metrics, while accelerating growth

We’re excited about you because…

You have 5+ years of experience in Fraud Operations or related area
You have 2+ years in a leadership role, at a high-growth or subscription business
Your skills include data analysis and proficiency, as well as experience in SQL and Excel / Google Spreadsheets (can perform complex functions)
You possess an ability to articulate the "big picture" across internal partnerships and multi-layered teams
Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

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About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Fraud Operations Manager