Retail Sales Lead
Wayfair Stores
Posted on 1/31/2024

10,001+ employees

Online home goods retailer
Company Overview
Wayfair's mission is on a mission to help everyone, anywhere create their feeling of home. Wayfair is an online retailer that offers a wide selection of home furnishings and decor.
Consumer Goods

Company Stage


Total Funding





Boston, Massachusetts

Growth & Insights

6 month growth


1 year growth


2 year growth

Evanston, IL, USA
Experience Level
Desired Skills
Customer Service
Data Analysis
Sales & Account Management
Operations & Logistics
  • High School Diploma or equivalent
  • 1-3 years Retail experience, preferably motivating a team to achieve performance metrics
  • 1-3 years Leadership experience, preferably with experience guiding associates through selling and customer focus, operational efficiency and process, and replenishment/visual merchandising operations
  • Assist Salesfloor Manager in creating a store culture that promotes recognition, team development, relentless customer focus, and consistent drive to exceed target sales metrics
  • Provide an authentic & friendly customer experience that exemplifies our Wayfair commitment to relentless customer focus
  • Support Store Leadership in building the best team through training and coaching and developing associates on knowledge of our product, selling behaviors, service standards, operational process, visual practices, and other elements of the business
  • Lead team in ensuring the store meets visual, replenishment, cleanliness, safety, and back of house standards during floor shifts
  • Lead the use of utilization design tools, CRM software and client accounts for consistent customer experience and record keeping
  • Manage and monitor stock levels, merchandise adjacencies, presentations, signing, and assortment in departments to ensure the salesfloor is adequately stocked
  • Become an expert of Wayfair products and services to help guide customers through their questions & provide product options both in store and online through our endless aisle and store applications
  • Collaborate effectively in all operational aspects of the store including but not limited to: processing new products, floor sets, replenishment, backfill substitutions, checkout register and general upkeep of the store
Desired Qualifications
  • Passion for great customer service and a drive to exceed sales targets
  • Strong organization, self-motivation, communication, and relationship management skills
  • An ability to handle customer escalations and demonstrates professional maturity
  • Ability to learn and adapt to a vast product catalog
  • Track record of thriving in a fast paced and changing work environment
  • Demonstrated ability to lead within a team sales environment
  • Ability to work flexible schedule, including nights, weekends, and holidays
  • Desire to coach, mentor, and train
  • Passion for holding other accountable and following through with workload
  • Strong sense of cross functional partnerships
  • Strong sense of business acumen and data processing