Bob's Discount Furniture
Discount furniture retailer with low prices
Customer Service Support Associate
About the job
- Must be at least 18 years old to be considered for employment.
- Ability to work flexible retail hours.
- Strong verbal communication, judgment, and customer service skills.
- Basic computer proficiency and willingness to learn new technologies.
- Ability to stand and walk on the showroom floor.
- Ability to sit and perform computer-based work at a desk.
- Ability to speak clearly on the phone and use standard office equipment.
- Assist guests in person, over the phone, and across digital platforms throughout the customer journey.
- Support orders, manage calls, and assist store teams.
- Provide omnichannel customer support across in-store, phone, and digital channels.
- Enter orders accurately using support systems.
- Handle cash and process payments.
- Multitask and follow through on customer-support activities.
- Solve problems and perform root cause analysis.
- Use technology and support systems in a dynamic retail environment.
- Experience in retail, call centers, or customer service.
- Familiarity with sales or customer relationship management systems.
- Experience supporting store operations or fulfillment.
About the company
Bob's Discount Furniture sells affordable home furniture through a network of retail showrooms with everyday low prices and no sales gimmicks. Shoppers browse in-store selections at discount prices in large-format stores that may include a café for snacks and drinks. The approach differentiates itself by avoiding frequent sales events, growing by occupying vacant retail spaces, and leveraging founder-led advertising to build brand recognition. The goal is nationwide expansion while keeping prices low and pursuing opportunities such as a potential public offering.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Manchester, New Hampshire
Founded
1991
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Simplify's Take
What believers are saying
- Q2 2026 revenue rose 8.8% to $619.6 million, with 2.3% comparable sales growth.
- Bob’s opened four Q2 stores and entered Tennessee, South Carolina, and Florida in 2026.
- Season two of Till décor Do Us Part delivered 152 million views and $9 million sales.
What critics are saying
- April 2026 Johnson Fistel scrutiny exposes disclosure risk after the March 17, 2026 results.
- Q2 2026 adjusted EBITDA fell to $60.8 million despite revenue growth, signaling margin pressure.
- Wayfair and Ashley Furniture intensify price competition, threatening Bob’s 500-store ambition by 2035.
What makes Bob's Discount Furniture unique
- Bob’s IPO on February 5, 2026 erased debt and funded expansion.
- Its quirky Little Bob marketing and Bob’s Café create memorable, family-friendly stores.
- Nationwide value positioning and omnichannel sales differentiate Bob’s from Ashley, Wayfair, and RH.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Paid Sick Leave
Flexible Work Hours
Employee Discounts
Professional Development Budget
Growth & Insights and Company News
6 month growth
↑ 13%1 year growth
↑ 13%2 year growth
↑ 13%Bob's Discount Furniture announces season two of "Till décor Do Us Part" Bob's Discount Furniture, Inc., one of the nation's fastest-growing furniture retailers, announced the launch of Season 2 of "Till Decor Do Us Part," its industry-first social video series that follows real couples navigating differing design styles as they transform a room in their home. The new season premieres today across social media channels, including TikTok, Instagram, Facebook, and YouTube. Season 1 of "Till Decor Do Us Part," which aired in the summer of 2025, was a breakout hit. The series racked up more than 152 million video views and 223 million impressions across social platforms, driving nearly $9 million in attributable sales. The second season aims to build on that success, featuring six new couples from across the country taking on the challenge of transforming their homes. Rather than manage production in-house, Bob's tapped established creator couples for Season 2 to create content that inspires and resonates with audiences. "The success we've seen with "Till Decor Do Us Part" proves that authentic social content wins audiences and drives real business results," said Stephen Nesle, Chief Marketing Officer of Bob's Discount Furniture. "For Season 2, we're handing the keys to content creators, giving them ownership over the creative direction of their episodes to organically expand our reach. By empowering creators to tell authentic design stories through their own voices and communities, we're building deeper engagement, earning meaningful attention, and engaging with customers in a way that traditional advertising simply can't. Bob's Discount Furniture has always been a marketing innovator, and this new season reflects how we're thoughtfully evolving our strategy to reach new audiences and creating content that people connect with and want to keep watching." Host Gabby Bryan returns for Season 2, joined by six creator couples: Jay & Sharon, JC Caylen (JC & Chelsey), NewBuild_Newlyweds (Kelsey & Ryan), Saira & Iromy, Matt & Kharli, and TheShofs (Abisola & Seyi). The couples live across four states - California, Maryland, Ohio, and Pennsylvania - and represent a wide range of lifestyles and design preferences. Each episode will feature a complete room transformation with furniture and décor items from Bob's Discount Furniture, showcasing the brand's quality, stylish assortment and demonstrating that great design is achievable for every home and budget. The creator-led approach is already resonating with participating talent. The creators behind NewBuild_Newlyweds shared, "Bob's is one of our favorite brand partners we've worked with - their products are amazing quality and the options are endless. We've designed a dining room, living room, and bedroom exclusively with Bob's products, and there's so much to choose from. We've had several family members & friends shocked the pieces we have come from Bob's. The Bob-o-pedic rugs are next level comfy!" "Till Decor Do Us Part" represents a strategic shift for Bob's Discount Furniture, which has rolled out memorable marketing campaigns for more than three decades, often featuring its iconic Little Bob "spokes-puppet." With this series, the brand continues to blend entertainment with commerce-driven storytelling in new ways to reinforce Bob's as a destination for home design at an accessible price point. "Till Decor Do Us Part" will run through the fall, with a new episode dropping every week. View the trailer here: Season 2 Trailer To watch the series, follow @tilldecordouspart on TikTok, Instagram, YouTube, and Facebook. For more information about decor featured on the show visit: https://www.mybobs.com/tilldecordouspart.
Bob's Discount Furniture opens in Big Flats. * scott brubaker * sep 4, 2026 updated 4 hrs ago. BIG FLATS, N.Y. (WENY) - A new furniture store is now officially open in the Southern Tier. Bob's Discount Furniture opened its doors with a ribbon-cutting on Friday morning. Along with the ribbon-cutting, the store presented checks to two local organizations. The Glove House and Diven Elementary School both received a $2,500 donation. Representatives from both of the organizations were on hand and expressed their gratitude for the donations. The store manager, Jim Colicino, said it's just part of the "Bob's" way. He said that every time "Bob's" opens a new location, giving back is what they do. Bob's Discount Furniture now has over 200 stores across the country. "Very, very important to us. We always give back to the community that we go into because it's part of how Bob started the company 35 years ago," Colicino said. "That's something we truly believe differentiates us is the folks out in the community." Colicino said this is most likely not the last time you'll see a give-back at the store. Located in the former Tops building in Big Flats, Bob's Discount Furniture is open every day from 10:00 A.M. to 9:00 P.M. The store offers everything from beds to couches, dining room setups, home decor, and much more.
Bob's Discount Furniture reported second quarter net revenue increased 8.8% to $619.6 million, up from $569.5 million the previous year. The growth was driven by four new store openings and comparable sales increases. Gross profit rose 20.7% to $319.1 million. However, adjusted net income decreased to $27.8 million from $32.2 million, whilst adjusted EBITDA fell to $60.8 million from $62.8 million. The company reiterated its 2026 fiscal outlook, targeting net income between $152 million and $160 million and adjusted EBITDA of $255 million to $265 million. Chief executive Bill Barton attributed the performance to the company's value-focused pricing strategy, which he said continues to drive market share gains.
Biz Beat Roundup: downtown icon to re-open Friday. Business activity. * Goolrick's will re-open Friday after a four-year renovation of the 1808 building at 901 Caroline St. in downtown Fredericksburg. The business is reputedly the longest-running soda fountain in the U.S., having opened in 1869. The renovation, which was undertaken by building owner Jarrell Properties Inc. and a team of local contractors, kept the original tin ceilings and includes hand-laid tile flooring. The kitchen will be led by Executive Chef D'Andre Sykes, who began his career in 2017 at Fredericksburg's Fahrenheit 132 before cooking in Nashville and Chicago, including at restaurants Elske and Jeong. The menu will nearly mirror the traditional Goolrick's fare - including chicken and egg salad sandwiches, salads, hand-mixed sodas and milkshakes. Seating is now available for up to 50 people, and there is a retail area at the back where the pharmacy used to be. Regular hours will be 11 a.m. to 7 p.m. Monday through Saturday, and 11 a.m. to 4 p.m. Sundays. Friday's festivities will include a ceremonial ribbon cutting at 11 a.m., swag bags for the first 50 guests and more. Work continues on the building's basement, which will be a Prohibition-era speakeasy concept called Section 7 that is expected to open later this year with entrances from both Goolrick's and George Street. Section 7 is named for the provision of the Volstead Act that permitted pharmacies like Goolrick's to dispense medicinal whiskey. * A new Goodwill store opened at 1275 Emancipation Hwy., Friday, July 31, 2026. (Photo by Jeff Kearney) Rappahannock Goodwill Industries last week opened its new thrift store at 1275 Emancipation Highway in Fredericksburg's Eagle Village shopping center (former location of a Salvation Army thrift store). * The long-delayed Panda Express location at 750 Warrenton Road (intersection of Plantation Drive) in Stafford County will open Thursday (Aug. 6), according to the company's website. A ribbon-cutting is scheduled for Aug. 10. * Smoke & Mirrors Cigar Lounge is moving into the former Red Dragon Brewery space at 1419 Princess Anne St. in Fredericksburg, said building owner John Van Hoy. The cigar lounge is moving into that larger space from its current location at 1411 Princess Anne St. REIGN The Venue, which is at 1409 Princess Anne St., is expanding to take over the current cigar lounge space. * A rezoning is proposed that would allow 319 apartments and 7,000 square feet of commercial uses on a 16.3-acre property on the northwest corner of the intersection of U.S. 1 and Hospital Center Boulevard in Stafford. The proposed project is called Aventon at Stafford. * The Ivyhill motocross training facility recently opened in Caroline County just southeast of the Dominion Raceway area of Thornburg. * Merritt Properties has broken ground on Phase I of its Austin Ridge Business Park project just south of Courthouse Road near the Exit 140 interchange off Interstate 95 in Stafford. This phase of the project will include two light-industrial buildings totaling 140,000 square feet and is expected to be ready in about a year. Targeted sectors include advanced manufacturing, warehousing and distribution, construction, government contracting, home-improvement trades, technology services and more. Three additional industrial buildings are planned at the project, which will have a total of 420,900 square feet when completed. Merritt's first development in Stafford, Merritt Business Park at Quantico Corporate Center, is fully leased. * Bob's Discount Furniture recently opened its new 30,000-square-foot store at 1591 Carl D. Silver Parkway in Fredericksburg's Central Park development (former Office Depot space). * Zynda Apothecary will close its downtown Fredericksburg store (1009 Princess Anne St.) on Friday. The business plans to open an online store in a few months and is scouting new locations, according to a Facebook post. Movers and shakers. * This week's edition of the Biz Beat Banter podcast features Ype Von Hengst, co-founder and executive chef of Silver Diner, which has a location in Fredericksburg's Central Park development. * This week on Biz Beat Clips, we introduce you to Cheri Litzenburg, a Fredericksburg-area woman who is a financial advisor by day and owner of Line Dance Cheri by night. * The University of Mary Washington (UMW) has again been included in the 2027 edition of the "Fiske Guide to Colleges." UMW is one of 11 Virginia schools in the 2027 publication. * Mary Washington Healthcare (MWHC) is welcoming an incoming class of 55 new physician residents and fellows to its Graduate Medical Education program, bringing the training program to more than 100 physicians. The first 21 graduates completed the program this past June; half plan to continue practicing in the area. The program trains residents in fields including internal medicine, family medicine, general surgery and anesthesiology. Planned additions include neurology and psychiatry residency programs, and advanced medical training in a pulmonary and critical care medicine fellowship. Real estate review. * This former Rowe family house at 610 Lewis St. in Fredericksburg sold last week for $1.4 million, topping the list of homes sold. There were 137 home sales in the Fredericksburg region over the past week, including two for more than $1 million, according to this week's report from the Fredericksburg Area Association of Realtors. Check back weekly for the past-week sales. * The Relax Inn property at 1902-1910 Princess Anne St. in Fredericksburg sold last month for $2.3 million, according to the City's monthly land transfer report. Vihar Inc. sold it to SAI VA Inc. * The 130,700-square-foot warehouse property at 300 Lansdowne Road in Fredericksburg sold last month for $7.06 million, according to the City's monthly land transfer report. Jobeja LLC sold it to Money With A Mission LLC. * Cushman & Wakefield | Thalhimer recently published its second-quarter 2026 commercial real estate reports for the Fredericksburg market. The reports offer information on leasing and sales activity, vacancy rates and more on the industrial, office and retail sectors. * A rezoning is being sought that would allow 23 single-family homes to be built on 5.67 acres on the north side of Garrisonville Road between Onville Road and Travis Lane in Stafford. The proposed project is called Onville Station, and the applicant is Fairfax-based ACG Development LLC. * A conditional-use permit is being sought that would allow an electrical substation to be built for a data center on a 4.39-acre parcel on the east side of U.S. 1 between Centreport Parkway and Alabaster Lane in Stafford. * Coldwell Banker Commercial Elite reports the following recent lease transactions in the region: * Safe Harbor Behavioral Care LLC, 1,750 square feet of office space at 181 Kings Highway, Suite 128, in Stafford from 268 Main Street LLC * Home & Leisure Inc. (doing business as Structureworks), 4,500 square feet of industrial space at 500 Interstate Business Park, Unit 404, in Stafford from Interstate South LLC * Tentamus North America Virginia LLC, 12,350 square feet of office space at 10340 Spotsylvania Ave. in Spotsylvania from Hendifar Properties of Virginia LLC * JRA Inc. recently purchased the roughly 3,200-square-foot office condo at 927 Maple Grove Drive (Suite 201) in Spotsylvania from 99 Maple Grove Drive LLC for $653,000, according to broker Johnson Realty Advisors. * Johnson Realty Advisors reports the following recent commercial leases: * Nexxus Coatings, 2,100-square-foot industrial lease at 4006 Leonard Drive (Suite B-9) in Spotsylvania * The Vent Guys, 4,500-square-foot industrial lease at 9410 Northeast Drive (Suite A-1) in Spotsylvania * Pyramid Roofing, 450-square-foot office lease at 420 Hudgins Road (Suites 108 and 109) in Spotsylvania * Keystone Intl. Ventures, 3,189-square-foot industrial lease at 12 Commerce Parkway (Suite 103) in Stafford * ACG Hospice, 2,028-square-foot office lease at 10712 Ballantraye Drive (Suite 306) in Spotsylvania * Dominion Palace Intl., 1,458-square-foot office lease at 2048 Richmond Highway (Suite A) in Stafford * Two Six Technologies, 2,052-square-foot office lease at 150 Riverside Parkway (Suite 217) in Stafford Biz Beat Roundup runs every Wednesday and includes a roundup of business news from around the Fredericksburg region. Send submissions to: [email protected]
Bob's Discount Furniture enters Tennessee with day of service. Furniture World News Desk on 7/29/2026 Photos Courtesy of Nashville Rescue Mission Nashville, TN - Bob's Discount Furniture marked its entry into Tennessee with a community service initiative at the Nashville Rescue Mission's Linda & Mike Curb Women's Center. On July 29, employees from Bob's participated in a volunteer day at the center, serving lunch to nearly 400 guests and engaging with children and adults in activities such as bingo and soccer. The event concluded with the distribution of ice cream, cookies, and candy. During the event, Bob's Discount Furniture presented Nashville Rescue Mission with a $15,000 donation to support the organization's programs and services. This initiative signals the start of an ongoing partnership, including Bob's sponsorship of Tracy Lawrence's "Mission: Possible" Turkey Fry later in the year. Bob's Discount Furniture is set to open its first Tennessee locations in Franklin, Rivergate (Madison), Murfreesboro, and Clarksville over Labor Day weekend. The company stated that community engagement is a core part of its approach as it expands into new markets. About Bob's Discount Furniture Bob's Discount Furniture is a high-growth, national omnichannel retailer of value home furnishings with more than 200 showrooms across the United States. For more information, visit www.mybobs.com.