Apex Service Partners

National buy-and-own platform for home services

Dispatcher

Logistics & TransportationConfirmed live in the last 24 hours

Full-timePeachtree City, GA, USA$20 - $22 /hrIn-person

About the Job

Requirements

Ability to work 7 AM to 4 PM Monday through Friday, with an hour lunch break.
Prior Dispatcher experience, preferably within the home-service industry, including HVAC, plumbing, or electric.
Experience with Microsoft Office Suite is required.
Strong written and verbal communication skills.
Ability to multitask, work independently, and stay organized.
Familiarity with the greater Peachtree City area.
Ability to navigate multiple software systems and windows.
Ability to make decisions in ambiguous situations and adapt to a fast-paced, dynamic environment.

Responsibilities

Assign service calls to technicians, using judgment to make quick decisions based on job complexity, technician ability, and location.
Work closely with management to balance technicians’ workloads.
Track technicians’ schedules and adjust them as conditions change throughout the day.
Interact regularly with technicians and act as a coach to keep them motivated.
Respond to customer requests related to work performed by a technician.
Follow up on pending or recommended work.
Contact customers about parts that are pending and provide updates on parts status.
Prioritize calls according to urgency and importance and dispatch the appropriate technician.
Provide field technicians with updates about customers, service-call requests, traffic, obstacles, and other requirements.

Overview

Dispatcher Overview:

Looking to Trade Up? As a Dispatcher, you are in the most dynamic role within the industry. You are the heartbeat of the company and interact with all functions (call center, customers, technicians, and management) in support of your primary role: ensure calls are prioritized according to urgency and importance and the right technician is sent. You will also be the primary communication conduit and trusted advisor for technicians in the field - while they are responding to calls, you will provide updates on customers, service call requests, traffic, obstacles, and other requirements as necessary.

Responsibilities:

Assign service calls to technicians using sound judgment to make quick decisions based on job complexity, technician ability, and location
Work closely with management to balance the workload for technicians
Keep track of the technicians’ schedules and dynamically adjust as conditions change over the course of the day
Interact with technicians regularly and act as a coach/cheerleader to keep them motivated
Respond to special requests from customers related to jobs performed by a technician
Follow up on all pending/recommended work
Contact customers with parts pending and the status of parts

What We Offer You:

Robust benefits package – health, dental, vision insurance, 401k match, and more
Paid Training, Paid Holidays, and PTO
On-going training & development, & growth opportunities
Work side-by-side with the BEST in the industry!

Core Competencies:

Decisive; comfortable making decisions in ambiguous situations
Great communicator; Has strong verbal and written communication skills
Team player; enjoys working with various departments and stakeholders
Adaptable; enjoys operating in a fast-paced, dynamic environment
Digitally agile; Easily navigates through multiple software systems and windows

What do you need?

Ability to work 7 AM to 4PM Monday - Friday (both with an hour lunch break).
Prior Dispatcher experience, preferably within the home-service industry (HVAC, Plumbing, Electric)
Microsoft Office Suite experience required
Strong communication skills - written & verbal
Able to multi-task, work independently, & strong organizational skills
Familiarity with greater Peachtree City area

Posted Min Pay Rate

USD $20.00/Hr.
Posted Max Pay Rate

USD $22.00/Hr.

About the Company

Apex Service Partners

National buy-and-own platform for home services

Apex Service Partners is a national residential services platform focused on HVAC, plumbing, and electrical trades. It grows by acquiring majority stakes in established local home-service businesses and keeps their brand, leadership, and day-to-day operations, while providing a centralized Partner Services network (finance, recruiting, training, marketing, procurement, and technology). This structure lets local operators keep autonomy but gain scale and buying power through centralized support, enabling consistent operations across its 75 brands in 46 states and 13,000+ employees. The goal is to expand through acquisitions to build a broad national platform of trusted local providers and drive operating efficiencies and growth.

Company size: 501-1,000
Company stage: Debt Financing
Total funding: $5.9B
Headquarters: Tampa, FL
Founded: 2019

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