Clarity IT Project Manager I

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

***This position is a Clarity Administrator role.
***This position can be remote within the Truist Footprint. Perform advanced level project management from project initiation through completion for strategic investments across the enterprise. Projects range in complexity scale and duration. Work with key stakeholders, including senior leaders, executives, and business unit relationship managers to clearly define project scope, vision and approach to meet business needs and achieve defined objectives. Ensure projects are documented, prioritized and executed to address project requirements and to mitigate potential project risks.

ESSENTIAL DUTIES AND RESPONSIBILITIES

               Experience:

1-5 years of Clarity PPM experience

Knowledge/skills:

Provide 1st and 2nd level as needed operational support for the Clarity PPM application for 10,000+ users to include incident triage, troubleshooting, tracking to resolution and communicating updates via ServiceNow.

Requires excellent customer support and communications skills including ability to support and enhance the application functionality.

Provide solutions-based business requirements, and following standard development processes to include custom objects and attributes, queries, portlets, processes, reports and jobs.

Familiar with inbound/outbound integrations to support business functions such as resource management and time entry.

Ability to provide support after hours as needed for critical incidents and/or project deliverables.

2+ years Clarity Administrator experience including Classic and Modern User Experience.

2+ years experience with developing and supporting SQL queries to enable portlets (MS SQL and PostgreSQL).

1+ years reporting experience, including build queries to extract data as well as building and supporting custom JasperSoft reports.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree in business or technology-related field, or equivalent education and related training

2. 1-5 years of of project management experience with increasing complexity of projects and level of responsibilities within a professional environment, including eight years of applicable business experience

3. Knowledge in software development lifecycle in an enterprise environment

4. Goal-oriented and action-focused

5. Strong interpersonal, communication, negotiation and facilitation skills

6. Objective, transparent, fact-based and value-focused communication style

7. Ability to work effectively and efficiently toward goals in a complex, diverse environment with multiple and changing demands

8. Proven ability to direct the efforts of others

Preferred Qualifications:

1. Has achieved Certified Associate in Project Management (CAPM) and advancing towards Project Management Professional (PMP) certification

2. Project Management Professional (PMP) certification

3. Three years of financial services-related experience managing large complex enterprise program initiatives

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting

Constantly (More than 50% of the time)

Standing

Occasionally (Less than 25% of the time)

Walking

Occasionally (Less than 25% of the time)    
Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Travel

Up to 25%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the LawPay Transparency Nondiscrimination ProvisionE-Verify