Techconnect.id

Develops technology led finance and energy businesses

Underwriting & Claim Division Head

Underwriting +1Confirmed live in the last 24 hours

Full-timeJakarta, IndonesiaNo salary listedIn-person

About the Job

Requirements

A minimum S1 degree in Medicine is required; completion of the Doctor Profession program is preferred.
At least 8–10 years of experience in the life insurance industry, especially in underwriting and claims.
At least 3 years of experience in a managerial position or leading an underwriting and/or claims team.
In-depth understanding of medical underwriting, risk assessment, policy review, and claims management.
Understanding of OJK requirements and regulations, life insurance principles, treaties, and reinsurance.
Ability to analyze medical risks, evaluate claims, and make underwriting decisions within delegated authority.
Experience preparing, evaluating, and developing underwriting and claims policies, manuals, and Standard Operating Procedures (SOPs).
Ability to develop strategies to improve underwriting and claims process effectiveness and customer service quality.
Ability to develop team competencies and capabilities through coaching, training, and performance evaluation.

Responsibilities

Ensure underwriting decisions comply with insurance treaty provisions and OJK regulations.
Ensure underwriting and claims processes meet service-level agreements (SLAs).
Provide recommendations to product development for new business relating to underwriting and claims.
Analyze claims in connection with product reviews.
Ensure underwriting and claims reports are accurate and completed on time.
Monitor and develop the team to improve performance and customer service.
Review, update, and develop manuals and SOPs.

Desired Qualifications

Completion of the Doctor Profession program is preferred.

Underwriting & Claim Division Head

Techconnect.id · Jakarta, Indonesia · — · Posted 2026-11-06

Workplace: on_site

Department: Group Companies

Description

1. Memastikan keputusan underwriting sesuai dengan ketentuan treaty asuransi dan peraturan OJK.

2. Memastikan proses underwriting dan claim sesuai SLA

3. Memberikan rekomendasi kepada bagian product development untuk new bisnis terkait underwriting dan claim.

4. Memberikan Analisa klaim terkait review product

5. Memastikan bahwa laporan-laporan underwriting dan claim adalah akurat dan diselesaikan tepat waktu.

6. Memonitor dan membangun (develop) tim untuk peningkatan kinerja dan pelayanan ke Nasabah.

7. Mereview , mengupdate dan mengembangkan manual dan SOP

Requirements

Pendidikan minimal S1 Kedokteran, diutamakan telah menyelesaikan Program Profesi Dokter.
Memiliki pengalaman minimal 8–10 tahun di industri asuransi jiwa, khususnya di bidang Underwriting dan Claim.
Memiliki pengalaman minimal 3 tahun dalam posisi manajerial atau memimpin tim di bidang Underwriting dan/atau Claim.
Memiliki pemahaman mendalam mengenai proses medical underwriting, risk assessment, policy review, dan claim management.
Memahami ketentuan dan regulasi OJK, prinsip asuransi jiwa, serta treaty dan reasuransi.
Memiliki kemampuan dalam melakukan analisis risiko medis, evaluasi klaim, serta pengambilan keputusan underwriting sesuai batas kewenangan.
Berpengalaman dalam menyusun, mengevaluasi, dan mengembangkan kebijakan, manual, serta Standard Operating Procedures (SOP) Underwriting dan Claim.
Memiliki kemampuan dalam mengembangkan strategi peningkatan efektivitas proses underwriting dan claim serta kualitas pelayanan kepada nasabah.
Memiliki kemampuan leadership, strategic thinking, analytical thinking, problem solving, dan stakeholder management yang baik.
Memiliki kemampuan dalam mengembangkan kompetensi dan kapabilitas tim melalui coaching, training, dan evaluasi kinerja.

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About the Company

Techconnect.id

Develops technology led finance and energy businesses

Techconnect.id brings together an Indonesian business ecosystem spanning technology-enabled financial services, energy and resources, and commercial ventures. Its stated financial activities include financing platforms, stock-market services, and asset management, while its energy interests extend to coal, renewable power, and related technologies. The group also describes ventures in media, streaming, consumer services, and digital education. Through TechConnect Academy and its learning ecosystem, it links education with industry needs and develops professional capabilities for its businesses. TechConnect lists its headquarters in Jakarta, Indonesia.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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