Senior Product Implementation Manager - Customer Success

Job Description:

About the Team:

Dow Jones Energy delivers trusted price transparency, benchmarks, analytics, news, and insights across the global energy, chemicals, metals, and fuel supply value chains. Our offerings support institutional investors, analysts, and traders navigating spot, wholesale, and retail markets, as well as emerging segments tied to the global energy transition.

Through authoritative data, real-time intelligence, and deep market expertise, Dow Jones Energy enables financial professionals to mitigate risk and make high-stakes commercial decisions in volatile, fast-evolving global markets.

About the Role:

As Senior Product Implementation Manager - Customer Success,  you will be the trusted technical leader responsible for driving the successful delivery, integration, and adoption of our AI-powered pricing solutions. You will own the end-to-end customer delivery lifecycle; from discovery to go-live and continuous optimization; ensuring every engagement delivers measurable business impact.

In this role, you will lead complex technical deployments, act as the bridge between customers and product teams, and mentor junior engineers to ensure consistent excellence in delivery execution. Your blend of technical depth, customer empathy, and delivery discipline will make you a key contributor to our customers’ success and Dow Jones Energy’s continued growth. You will report to the Director - Customer Success. 

You Will:

• Project Leadership & Delivery Excellence
  • Lead multiple concurrent delivery projects from kickoff to production rollout, ensuring high-quality, on-time, and in-scope outcomes
  • Translate business requirements into robust technical implementation plans and data integration workflows
  • Drive delivery governance; risk management, progress tracking, and stakeholder communication  to ensure customer confidence and alignment

• Customer Engagement & Success
  • Act as the technical lead and trusted advisor for enterprise customers throughout their journey
  • Guide customers through onboarding, configuration, and integration, ensuring seamless adoption and measurable ROI
  • Collaborate closely with customer success managers to ensure post-launch value realization and continuous improvement

• Integration & Automation Expertise
  • Design and implement integrations using APIs, ETL pipelines, and automation scripts to connect PriceCast with customers’ IT and POS ecosystems
  • Diagnose and resolve complex technical issues, ensuring system performance and data integrity
• Cross-Functional Collaboration
  • Partner with Product Management and R&D to communicate customer insights, shape roadmap priorities, and influence future capabilities
  • Contribute to the development of reusable tools, templates, and best practices that elevate delivery efficiency and consistency across projects

• Mentorship & Knowledge Sharing
  • Support the professional growth of delivery engineers through technical guidance, code reviews, and methodology improvements
  • Champion a culture of excellence, accountability, and continuous learning within the Customer Success team

You Have:

• 5+ years of experience delivering complex SaaS, cloud, or enterprise software implementations, ideally in customer-facing roles
• Proven track record in leading delivery or integration projects, managing stakeholders, and ensuring customer success
• Strong hands-on skills in data integration and automation including APIs, data mapping, and scripting (Python, SQL)
• Experience in retail, pricing, fuel, convenience industries or at other large enterprises is highly advantageous
• Ability to communicate effectively with technical and business audiences
• Bachelor’s degree in Computer Science, Engineering, related technical discipline -OR- equivalent work experience 

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Insurance Plans
• Lifestyle Programs & Wellness Resources
• Education Benefits
• Family Care Benefits & Caregiving Support
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program
• Financial Health Programs
• Cybersecurity Protection

Learn more about us and our benefits click here. 

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Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

Reasonable Accommodation

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Business Area:

Dow Jones - Energy

Job Category:

Project/Program Management

Union Status:

Non-Union roleBase Pay Range: $105,000 - $135,000

We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.