Datacenter Program Manager - Compliance

Overview

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter Program Manager - Compliance (DCPM).

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCPM Compliance, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!

Responsibilities

As a successful Datacenter Program Manager Compliance, your success will be measured by:

• Acting as the single point of contact for all datacenter metro level audit and compliance projects, initiatives, and ongoing operational activities including site safety drills and tabletop exercises.
• Learning and living the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success.
• Empowering a culture of safety and security in global datacenter operations by complying with CO+I’s safety programs and policies and completing compliance knowledge assessments.
• Developing positive working relationships with internal teams and external stakeholders.

As a successful Datacenter Program Manager Compliance, your day-to-day work will include:

• Perform regular site inspections for audit readiness and compliance and lead corrective action plans on gaps and shortfalls identified through assessments.
• Implement strategies that aid overall compliance of the Data Center Metro, ensure the successful onboarding of new facilities, and continuously improve operational efficiencies linked to the compliance and audit program.
• Complete quarterly Enterprise Governance Risk and Compliance control including tools audit tasks, access review tasks, wireless scan tasks, Critical Environments and EH&S site assessments, ensuring all compliance standards are met.
• Liaise with procedural document owners to resolve gaps identified through assessments, audits, or other observations and ensure all historical and current auditable documentation (physical and digital) is maintained in accordance with Microsoft document retention policies.
• Manage and maintain all environmental, emergency, and business continuity plans/documents for the Datacenter Metro.
• Spend 25% of the time on the floor ensuring metro wise standards are maintained within all DCs and that we are compliant with cleanliness, stowage, 5S, in process work standards, life safety, and others.

Data Center Work Environment:

• Share best practices, assists others in learning role, process, procedures, and mentors others
• Promotes a culture of safety, security, and compliance in all aspect of datacenter activities
• Realize the impact of change on others
• Learn, live, and coach the One Microsoft culture and values.  Lead through change by bringing clarity, generating energy, and delivering success
• Embody our Microsoft One culture and values

Qualifications

Qualifications

Required Qualifications:

• High School Qualification or equivalent AND 3+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience

Background Check Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. 
• Criminal Justice Information Services: This position may require passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies.

Preferred Qualifications:

• Possess a strong record of accomplishment in operational excellence.
• Build productive and collaborative relationships with internal and external business partners. 
• Experience in managing Compliance in large-scale mission critical infrastructure environments.
• Articulate communicator and influencer who is credible, self-assured, and highly capable of negotiating successful outcomes with key business leaders.
• Have strong technical skills and the ability to explain complex issues and requirements in an easily understood manner.
• Apply previous learning and ideas to new situations, projects, and teams, developing creative solutions to manage risk.
• Demonstrate strong business acumen that includes experience working with leaders at all levels of the organization.
• Willingness to work flexible hours, non-business hours, or other scenarios required by the flow of operations. 

Data Center Operations Management IC4 - The typical base pay range for this role across the U.S. is USD $102,600 - $202,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,500 - $225,800 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

---

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.