RemoteRequires in- and out-of-market travel up to 70–80% of the time, including weekends, holidays, and on-call availability.
Field ServiceEquipment Field Service
About the job
Requirements
An Associate's degree or equivalent from a two-year college or technical program, or an equivalent combination of education and experience.
Experience with electronics related to the professional audio-visual market.
Familiarity with computer and networking concepts and architecture.
A valid state-issued driver's license.
Ability to stand, sit, squat, and bend for a period of time.
Availability to work weekends, holidays, and on-call.
Ability to travel in and out of the market up to 70–80% of the time.
Proficiency with Microsoft Office.
Experience providing customer service.
Ability to communicate verbally and in writing.
Ability to work in a high-stress, fast-paced environment with shifting priorities.
Time management, organizational, and analytical skills.
Ability to identify and resolve issues as they arise.
Ability to interface with a wide range of personnel within the organization.
Responsibilities
Provide customers with technical support and services, including preventive maintenance, installation, site surveys, demand services, and emergency services related to digital cinema equipment.
Perform maintenance on cinema projection equipment, digital signage, sound systems, servers, and power supplies.
Provide demand service to customers by determining and executing a support plan.
Test electronic assemblies, components, or parts using equipment such as ohmmeters, voltmeters, ammeters, color meters, resistance bridges, oscilloscopes, and automatic or computerized test equipment.
Examine equipment and assemblies for defects, replace defective components, repair equipment, and perform field testing; resolve firmware and software issues.
Direct investigations of customer complaints regarding product quality, tolerances, specifications, and delivered condition.
Record and analyze production quality information, and inform appropriate personnel in production quality and sales departments of the status and disposition of customer complaints and claims using written and electronic reporting.
Install and test electronic or digital equipment.
Record daily activities in Field Point, including work descriptions, expenses, hours, labor, and travel.
Take ownership and perform other duties as assigned.
Desired Qualifications
Experience with digital cinema equipment.
About Strong Technical Services, Inc.
At Strong Technical Services, Inc., we are a highly motivated value-based organization operating in a nimble environment. Focused on creating a hard-working culture, we challenge inspired and driven people to take smart risks.
Strong specializes in the installation and service of digital projection, audio systems, and digital signage. Our company offers a unique opportunity for field technicians to work in a fast paced, agile environment with cutting edge technologies to support our growing network of customers.
Strong Technical Services is a nationwide provider of technology-based products and is the primary service provider for theatre chains, financial institutions, healthcare facilities, and retail outlets nationwide. We are headquartered Omaha, NE.
We are revolutionizing the future of digital media and digital cinema products. Do you have what it takes to be a part of our team?
About the role
The Field Service Technician is responsible for providing customers with technical support and services; including but not limited to preventive maintenance, installation, site surveys, demand and emergency services specifically related to digital cinema equipment.
What you'll do
Performs maintenance on cinema projection equipment, digital signage, sound systems, servers, and power supplies, etc.
Provides demand service for customers; determines and executes a support plan
Tests electronic assembly, components or parts by connecting to various equipment, such as; ohmmeter, voltmeter, ammeter, color meter, resistance bridge, oscilloscope, automatic or computerized test equipment
Examines equipment and assemblies for defects and replaces defective components. Repairs equipment and performs field testing. Resolves firmware and software issues
Directs investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products
Records, analyzes, and inform appropriate personnel of production quality, and sales departments of status and disposition of customer complaints and claims utilizing written and electronic reporting
Installs electronic or digital equipment and tests
Records activities in Field Point daily, including but not limited to work description, expenses, hours, labor and travel
Willing to take ownership and take on other duties as assigned
This position requires in and out of market travel up to 70-80% of the time; this position also requires the ability to work weekends, holidays and on-call
Qualifications
Associate's degree (A. A.) or equivalent from two-year college or technical or equivalent combination of education and experience
Experience with electronics related to the Pro-Av market
Familiarity with computer and networking concepts and architecture
Experience with digital cinema equipment is preferred
Strong attention to detail
Proficient with MS Office
Exceptional customer service skills required
This position requires a valid, state issued driver’s license
This position requires the ability to stand, sit, squat and bend for a period of time
Excellent communication skills, both verbal and written
Comfortable working in a high-stress, face-paced environment with shifting priorities
Excellent time management, organizational, and analytical skills
Self-starter who can find and resolve issues as they are identified
Ability to successfully interface with a wide range of personnel within the organization
Here’s what makes us so great:
Competitive compensation and benefits
A fun environment that fosters energy, creativity and results
Highly collaborative and flexible working environment
High-caliber partnerships and on-going opportunities to work with industry leaders and experts
We invest in, and use, the latest technologies
Here’s the employee benefits we offer:
401(k) plan with Employer-Match
Medical Insurance
Dental Insurance
Vision Insurance
Company-Paid Disability Insurance
Flexible Spending Account
Health Savings Account - Up to $1,250/yr Employer Contribution
Accident Plan
Hospital Indemnity Plan
Critical Illness Plan
Company-paid and Voluntary Life Insurance
Still don’t believe us? Check out our website to see how we are revolutionizing the future at www.strong-tech.com. Strong Technical Services, Inc. is an Equal Employment Opportunity employer. This organization participates in eVerify.