Technician - Field Service

Job Summary:

Based out of our Lae branch, in this role, you will diagnose and complete repairs to engines at the customer’s site. 

Key Responsibilities:

You will make an impact in the following ways:

• Engage customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.

• Apply the use of specialized tools and follows documented procedures and policies to diagnose and complete repairs, including identifying and preparing required parts and tools.

• Perform preventative maintenance activities as per documented schedules and standards on engine and related components in the field.

• Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.

• Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

• Identify additional service opportunities with customer.

• Complete training in line with skill and business requirements.

• Maintain service vehicle and tools for cleanliness and proper operation.

• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Have to be a qualified mechanic and be able to work unsupervised.

Additional Information:

• 40 hours per week 
• On call roster when required 
• Able to work long hours including overtime when required 
• Must hold Heavy Vehicle Qualification - Plant Mechanic, Fitter, Heavy Diesel to be considered
• Up to 50% domestic travel as required
• You will need a locally valid driving permit
• Participation in an annual variable compensation (bonus) program. 
• Salary continuance insurance. 
• Discounts with select private health insurance, PC software/hardware and a range of vehicles. 
• Annual remuneration reviews. 
• Safety equipment / PPE and uniforms provided and a range of personal and professional benefits.