Field Customer Engagement Partner
No salary listed
Mid
Bachelor's, Master's
Milan, Metropolitan City of Milan, Italy
In PersonField-based role; assigned geography is South Italy.
Sales & Account ManagementField Sales
About the job
Requirements
- A university degree in a scientific discipline is required.
- Experience in the pharmaceutical industry, such as field, marketing, or related roles, is required.
- Fluency in English is required.
- Strong interpersonal and communication skills are required.
- Ability to actively listen, interpret, and synthesize information is required.
- An analytical mindset and ability to translate insights into action are required.
- Cross-functional collaboration and stakeholder management skills are required.
- Sound judgment and adaptability in a dynamic environment are required.
- Understanding of compliance frameworks governing the pharmaceutical industry is required.
Responsibilities
- Support key commercial strategic imperatives for the JJIM Solid Oncology portfolio.
- Enhance the quality and impact of engagement with a defined group of healthcare professionals by building trusted relationships, generating actionable insights, and supporting consistent disease education activation in collaboration with cross-functional teams and in compliance with applicable requirements.
- Identify, develop, and maintain professional relationships with national and regional healthcare professionals, including key opinion leaders.
- Deliver structured, high-value interactions aligned with customer needs and portfolio priorities.
- Develop engagement plans and contribute to customer segmentation and targeting activities.
- Monitor customer perspectives on clinical practice and evolving treatment patterns, and provide structured feedback to internal stakeholders.
- Act as a key point of contact to ensure appropriate and compliant customer support.
- Support consistent use and adaptation of approved disease education materials.
- Reinforce key scientific and educational messages during customer interactions within compliance guidelines.
- Collaborate on refining disease education approaches and materials based on field feedback.
- Support the identification and engagement of healthcare professionals for educational initiatives, including speaker programs, advisory boards, and training activities.
- Contribute to the execution of approved educational programs and events.
- Provide feedback on program effectiveness to support continuous improvement.
- Collaborate with internal stakeholders to ensure scientific and compliance alignment.
- Work with Marketing, Medical Affairs, and Sales teams to coordinate customer engagement.
- Align, where appropriate, with Medical field roles such as Medical Science Liaisons on complementary activities with shared customers.
- Contribute to translating strategy into effective field execution.
- Identify opportunities to improve engagement quality within assigned geographies or customer segments.
- Support identification of emerging stakeholders, such as future clinical leaders.
- Contribute to the continuous evolution of customer engagement models and practices.
Desired Qualifications
- Experience in customer-facing or cross-functional roles is preferred.
- A master's degree in pharmaceutical marketing is considered a plus.
About the company
Johnson & Johnson develops prescription medicines and makes medical devices for hospitals, and unlike most big drugmakers, it runs both businesses under one roof. In 2015, its Darzalex became the first antibody drug approved for multiple myeloma, a blood cancer. Its medicines treat cancer, immune diseases such as psoriasis, and mental illnesses such as depression, and patented drugs bring in most of its sales. Its MedTech unit makes heart pumps, catheters that treat irregular heartbeats, surgical sutures, and Acuvue contact lenses. It was founded in 1886 to make sterile surgical dressings, is based in New Brunswick, New Jersey, and spun off its consumer brands, such as Tylenol and Band-Aid, as Kenvue in 2023.
Company Size
10,001+
Company Stage
IPO
Headquarters
New Brunswick, New Jersey
Founded
1886
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Simplify's Take
What believers are saying
- Cancer drugs drive growth: oncology sales rose 17% to $7.4 billion in the June 2026 quarter, 29% of the total.
- Stock grants have gained value: J&J shares rose 58% in the year to September 2026, versus 23% for Pfizer.
- Students have a way in: J&J listed 1,897 open jobs in October 2026, including 201 internships, co-ops and early-career roles.
What critics are saying
- Its key immune drug trails: AbbVie's Skyrizi outsold Tremfya $5.5 billion to $2.0 billion in the June 2026 quarter.
- Orthopedics is leaving J&J: in September 2026, it was negotiating a $20 billion sale to buyout firm Apollo.
- Baby powder suits remain costly: in July 2026, J&J agreed to pay $5.5 billion to end about 76,000 cancer claims.
What makes Johnson & Johnson unique
- Its debt is rated safer than America's: S&P's top AAA rating goes to only two US companies, J&J and Microsoft.
- Employees rank above shareholders: J&J's 1943 Credo lists duties to patients, then staff and communities, with stockholders last.
- Its psoriasis pill is a first: Icotyde, approved March 2026, blocks an immune signal rivals target only by injection.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- Remote Work Options
- Performance Bonus