Customer Care Associate

About Us

We work with members and families across the United States, Canada, and New Zealand, helping them better understand benefit programs designed to provide long-term protection and peace of mind. Through partnerships with unions, credit unions, and association-based groups, we focus on delivering clear information, dependable service, and support members can rely on.

Position Overview

This role is focused on guiding members through the benefit information available to them. You will help answer questions, review options, assist with simple enrollment steps, and ensure each member receives professional, easy-to-understand support. The people you connect with are already affiliated with the groups and programs we serve.

Main Responsibilities

• Provide members with benefit information and confirm eligibility
• Respond to incoming calls and help direct members appropriately
• Follow up with clients regarding questions, requests, or next steps
• Explain coverage options in a clear and professional manner
• Use Needs Analysis tools to help identify suitable program recommendations
• Stay informed on product updates, policy changes, and available offerings through ongoing training
• Maintain accurate records and follow established processes

Ideal Candidate

• Strong communication skills
• Organized, reliable, and detail-focused
• Comfortable speaking with members by phone or video
• Able to follow training systems and structured procedures
• Professional, patient, and service-oriented
• Focused on providing a positive member experience

What We Offer

• Full training provided from the beginning
• 100% remote work environment
• Weekly pay with strong earning potential
• Bonus opportunities
• Opportunities for advancement within the organization
• Benefits available after 3 months
• Supportive team culture with a balanced work environment