Dragos

Provides ICS/OT cybersecurity platform and consulting

Senior Technical Account Manager

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeRemote in USA

About the Job

Requirements

At least 4 years of experience working in enterprise cybersecurity as a SOC analyst or cybersecurity engineer.
Knowledge of Industrial Control Systems (ICS) and Operational Technology (OT) systems and environments.
Understanding of SOC/SIEM workflows, including Splunk, QRadar, FortiSIEM, and Elastic, and cybersecurity concepts such as network segmentation, secure remote access, and vulnerability management.
Familiarity with SecOps concepts, including event triage, incident response, and investigation.
A customer-first attitude, with attentiveness to customer needs.
Critical thinking and problem-solving skills for technical and challenging issues.

Responsibilities

Serve as a Dragos Platform power user to help customers achieve success with the technology in their overall ICS security efforts.
Build strong customer relationships, especially with key customer stakeholders.
Address customers’ technical requests, proactively resolve issues, and help customers avoid problems.
Provide advice, guidance, and technical expertise to ensure successful ongoing usage and adoption.
Manage customer expectations while holding customers accountable.
Act as an internal champion by knowing whom to approach within Dragos for assistance and when to raise an alarm.
Conduct health checks and promote self-advocacy.
Engage with internal teams, including sales, field operations, technical support, engineering, and product management.
Track key account metrics and communicate progress to internal and external stakeholders.
Identify service opportunities, training needs, and key areas of improvement for the business unit.
Travel up to 25%.

Desired Qualifications

Candidates based in the Pacific or Mountain time zones are preferred.

At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.

About the Role:

As a Senior Technical Account Manager, you'll build strong relationships with our customers, becoming their go-to advisor. You'll help drive product adoption, solve technical challenges, and ensure successful deployments. You'll also provide custom content, offer product recommendations, and gather feedback to improve our offerings.

Responsibilities:

Serve as a Dragos Platform power user to the customer helping them achieve success with the technology for their overall ICS security efforts
Build strong customer relationships, especially with key customer stakeholders
Address customers’ technical requests; proactively resolve issues and make sure they manage to avoid problems
Provide advice, guidance, and technical know-how to ensure successful ongoing usage and adoption
Manage customer expectations while holding them accountable
Be the internal champion; make it your business to know who to lean on for assistance within Dragos; know when to sound the alarm
Conduct health checks and promote self-advocacy
Engage with internal teams: sales, field operations, technical support, engineering, product management, and more
Track key account metrics; communicate progress to internal and external stakeholders
Identify service opportunities, training needs, and key areas of improvement for the business unit
Up to 25% travel

Qualifications:

4+ years of experience working in enterprise cybersecurity, as a SOC analyst or cybersecurity engineer
Knowledge of Industrial Control Systems (ICS) and Operational Technology (OT) systems and environments
Understanding of SOC/SIEM workflows (Splunk, QRadar, FortiSIEM, Elastic) and cybersecurity concepts such as network segmentation, secure remote access, and vulnerability management
Familiarity with SecOps concepts (Event Triage, Incident Response, Investigation)
Customer-first attitude; a listener who is customer-oriented and attentive to their needs
Critical thinker with problem-solving skills; enjoys solving technical and challenging issues
Candidates based in PST or MST, preferred

Compensation:

Salary: OTE $140,000

Competitive Equity Package

Comprehensive Benefits Plan

#LI-MM1 #LI-REMOTE

Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.

About the Company

Dragos

Provides ICS/OT cybersecurity platform and consulting

Dragos provides cybersecurity focused on industrial control systems (ICS) and operational technology (OT) to protect critical assets in sectors like manufacturing, energy, water, and transportation. The Dragos Platform gives organizations visibility into their ICS/OT networks, detects malicious activity, and supports rapid incident response. In addition to the platform, Dragos offers consulting services to help clients build cybersecurity roadmaps and improve their overall security posture. By concentrating on ICS/OT security with a global client base, Dragos aims to reduce risk to public safety and economic stability through clear visibility, threat detection, and practical defense measures.

Company size: 501-1,000
Company stage: Series D
Total funding: $432.2M
Headquarters: Hanover, Maryland
Founded: 2016

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