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Global Relay, the leading provider of communications compliance solutions for regulated industries, announces its integration between OpenAI’s ChatGPT Enterprise Compliance API and Global Relay’s financial compliance platform. The new compliance capabilities launched by OpenAI in conjunction with Global Relay’s platform will help customers use OpenAI’s Enterprise Compliance API to meet industry standards for business communications recordkeeping, data archiving, and surveillance.OpenAI’s ChatGPT Enterprise Compliance application programming interfaces (API) allows ChatGPT Enterprise workspace administrators to manage their data to help ensure privacy and compliance with regulatory standards. Companies in all sectors, including Global Relay’s client roster of 20,000 financial institutions worldwide, will be able to use the Global Relay Connector for ChatGPT Enterprise solution to help compliantly capture and archive prompts, conversations, and file attachments between individual users and ChatGPT Enterprise, and securely store all this data in Global Relay Archive.“We are delighted to begin an impactful launch integration with a company whose technology is transforming virtually every industry and business function before our eyes, including financial compliance,” commented Sahar Kayhani, Chief Product Officer at Global Relay. “Generative AI, such as ChatGPT, represents a significant advancement in how businesses interact with customers and manage internal communications. This significant shift in business operations also ushers in the need for regulatory compliance solutions that meet the evolving needs of the industry.”Global Relay’s integration with OpenAI’s ChatGPT Enterprise Compliance API will enable enterprise compliance and risk leaders to capture, archive, and access ChatGPT Enterprise data alongside Global Relay’s existing monitoring of instant messaging tools, and social media, voice, files, and business collaboration tools — all within a single platform.Kayhani added, “In light of regulators’ intensified focus on off-channel communications, many customers were asking us for the capability to capture ChatGPT Enterprise data. Our connector will enable organizations to harness the full potential of generative AI, with peace of mind knowing that the audit trail of communications is readily available to disclose to regulatory agencies, while maintaining the highest standards of data integrity, completeness, and security

Global Relay has been recognized as a Sample Vendor for Digital Communication Governance in 2 Gartner Hype Cycle Reports, 2023.

In light of a series of regulatory actions in the United States, the majority (59%) of firms have banned the use of WhatsApp, WeChat, and similar applications according to new research released today by Global Relay, the leading provider of electronic communication compliance and archiving solutions. Despite the majority taking this approach, only 3% strongly believe that channel bans are an effective solution to ensure compliant communications at their organization. Additionally, 13% believe they are somewhat effective, while just over a quarter (28%) are unsure about their efficacy. It’s clear that a better, more effective solution to this problem is required.The survey informs Global Relay’s Industry Insights: Compliant Communication 2023 report, a compilation of responses from compliance officers across the financial services sector as well as other regulated industries about their management of communications channels and devices.When asked what their key concerns were regarding enduring compliance for business communications, 62% cited that they were most worried about getting staff to comply with recordkeeping and supervision rules, while over half (54%) stated that they are having difficulty monitoring all communication channels. Given the rapid pace of innovation, this will only become more difficult as new methods of communication open up.“The fact that organizations have decided to ban these communications channels is a clear sign that they understand the severity of the risk they pose, and this is an attempt to ensure they have a degree of control over the issue,” comments Chip Jones, Executive Vice President at Global Relay. “Added to that, when – and if – the regulator comes knocking, they can clearly show that they have taken action to attempt to mitigate this breach of regulation.”Jones added, “However, it’s clear that there not only needs to be a more effective approach to ensuring firms stay on the right side of the rules when it comes to monitoring communications channels risk, there also needs to be a cultural shift within organizations