Full-Time
Agentic Solution Engineer
Updated on 9/4/2026
Netomi
201-500 employees
Enterprise AI for autonomous customer service
No salary listed
Noida, Uttar Pradesh, India
Remote
Remote in India.
 Solution Engineering (1) |
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- 1-2 years of experience in a customer-facing sales engineering or solutions engineering role, ideally in AI, automation, or enterprise SaaS
- Hands-on experience with AI prompt design, workflow orchestration, and integrating REST APIs, webhooks, and cloud services (AWS, GCP, or Azure)
- Working knowledge of JavaScript, Python, or related scripting languages for building integrations and automation logic
- Proven ability to architect and communicate end-to-end technical solutions that align AI capabilities with business outcomes
- Functional understanding enterprise software ecosystems, and data flow patterns
- Excellent communication, presentation, and interpersonal skills with a record of collaboration across technical and non-technical teams
- Partner with Account Executives to discover and scope customer challenges, designing high-value technical solutions that showcase the ROI of Netomi’s platform
- Architect and build agentic workflows that integrate generative AI with APIs, databases, and enterprise tools to power experiences for our customer’s end users
- Develop custom demonstrations, prototypes, and proofs of concept using the Netomi platform tailored to specific clients use cases
- Design, test, and refine prompts and AI orchestration chains to optimize performance, reasoning, and reliability across varied use cases
- Communicate complex technical concepts clearly and persuasively to audiences ranging from C-level executives to hands-on engineers
- Collaborate with product and engineering teams, contributing insights from customer engagements to inform roadmap priorities
- Document and present solution designs, workflows, and technical configurations for both internal and client-facing reference
- Experience in agentic or autonomous AI systems (e.g., LangChain, LlamaIndex, or similar frameworks)
- Familiarity with MLOps, AI governance, and compliance in production-scale deployments
- Background working in high-growth startup environments
- Awareness of UX/UI principles for designing customer-facing AI experiences
Netomi provides an enterprise AI platform that automates customer service at scale in regulated industries. Its agentic AI watches customer journeys in real time and proactively resolves issues across chat, email, messaging, and voice using a no-code deployment that integrates with CRMs and CMS. It offers an Auto-pilot mode for autonomous resolution and a Co-pilot mode to assist human agents, and it can handle very high volumes while meeting standards like ISO 27001, SOC2, and GDPR. A partnership with Adobe helps embed AI into software layers to anticipate customer needs, aiming to reduce support costs and boost customer satisfaction by resolving the majority of inquiries autonomously.
Company Size
201-500
Company Stage
Series C
Total Funding
$147.5M
Headquarters
San Mateo, California
Founded
2016
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Simplify's Take
What believers are saying
- April 30, 2026, Netomi raised $110 million from Accenture Ventures and Adobe Ventures.
- Accenture’s partnership on April 30, 2026, opens global enterprise distribution through services teams.
- Azure Marketplace availability lets customers spend existing Microsoft commitments on Netomi, easing procurement.
What critics are saying
- Netomi depends on OpenAI, Anthropic, and Google models, squeezing margins and control immediately.
- Transcom’s 2025 lawsuit seeks over $15 million, draining cash through 2026 trial costs.
- Microsoft can bundle competing CX agents into Azure Marketplace, making Netomi a replaceable add-on.
What makes Netomi unique
- June 2026 Azure-Dynamics 365 integration embeds Netomi inside Microsoft enterprise workflows.
- Netomi’s sanctioned generative AI emphasizes governance, policy enforcement, and data privacy for regulated buyers.
- Fortune 500 customers like Delta, United, MetLife, and the NBA validate high-scale CX automation.
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Benefits
Professional Development Budget
Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↓ -4%2 year growth
↓ -4%Netomi has announced expanded availability of its agentic AI platform on Microsoft Azure Kubernetes Service, featuring deeper integration with Microsoft Dynamics 365 and availability through Microsoft Marketplace. The San Francisco-based company serves Fortune 500 enterprises across travel, hospitality, insurance, banking, retail, media and telecommunications. The platform enables AI agents to reason over dynamic customer scenarios whilst maintaining policy enforcement and operational control. Key features include situational awareness at runtime, embedded governance, continuous telemetry and parallel workflow orchestration. The Dynamics 365 integration provides scene-based customer interactions, pre-emptive agent assistance and continuous knowledge alignment via SharePoint. Microsoft customers can deploy Netomi using existing Azure agreements and apply committed Azure spend towards the platform. Netomi's clients include Delta Air Lines, United Airlines, MetLife and the NBA.
Netomi CEO Puneet Mehta predicts the customer experience market will reach $5 trillion by 2030, driven by AI adoption. He sees AI and cryptocurrency as complementary technologies, with autonomous agents requiring blockchain-based payment rails for real-time transactions. Mehta's comments follow Netomi's recent $110 million Series C funding round, backed by Accenture Ventures and Adobe Ventures. The CEO believes stablecoin demand will increase as AI systems need efficient payment infrastructure to operate autonomously.
Netomi, an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost, h...
Technology startup Netomi has raised $110 million in a Series C funding round led by Accenture Ventures, the startup’s chief executive told Reuters this week.
Netomi, an AI company, has filed notice with the US Securities and Exchange Commission to raise $55 million in new funding. The filing was submitted under Regulation D, which allows companies to sell securities without registration under the Securities Act of 1933. Companies must file such notices within 15 days after the first sale of securities in the offering. The date of first sale is when the first investor becomes irrevocably contractually committed to invest. No additional details about the funding round, including investors or valuation, were disclosed in the SEC filing.