Customer Support Representative - MyChart
About the job
- Previous experience working with electronic health record systems is preferred.
- Previous experience working in a healthcare setting as a medical assistant or central scheduler is preferred.
- Strong personal computer skills, including the ability to provide relevant examples of personal computer troubleshooting.
- Bilingual ability with Spanish is a plus.
- Previous experience working in a high-volume, fast-paced role.
- Strong interpersonal skills.
- Good understanding of website navigation.
- Good communication skills.
- Previous experience working from home is a plus.
- One year of experience supporting MyChart is a plus.
- Minimum high school diploma or GED.
- The work-from-home office must be in a quiet, secluded area free of background noise.
- Ability to connect the laptop directly to the home internet router with a networking or Ethernet cord.
- Ability to find an alternative private and quiet work location during a power or internet outage.
- Serve as the first point of contact for customers by receiving automated call distribution phone calls, answering inquiries through chat, and addressing tickets submitted through the in-basket or other methods.
- Connect effectively with customers and clients while meeting acceptable performance metrics.
- Use available knowledge-base resources to troubleshoot and resolve issues whenever possible.
- Share responsibility for maintaining the knowledge base.
- Complete internal process and account training during the first 90 days as an Agent in Training.
- Meet the goals and expectations identified during orientation and discuss training progress with the designated leadership team.
- Previous experience working with electronic health record systems.
- Previous experience working in a healthcare setting as a medical assistant or central scheduler.
- Previous call center experience.
- Previous experience working from home.
- One year of experience supporting MyChart.
About the company
CTG Belgium is integrating with the Cegeka family to combine IT services and digital branding. The teams collaborate closely to align capabilities and deliver more value to clients, especially in digital channels and branding. They are phasing out the CTG Belgium channel and directing followers to Cegeka’s channels, signaling a unified brand presence. Their work centers on blending Cegeka’s and CTG’s expertise to provide coordinated IT services and digital solutions for customers. The main goal is a smooth brand transition and a stronger, shared offering powered by Cegeka and CTG together.
Company Size
201-500
Company Stage
IPO
Headquarters
Buffalo, New York
Founded
1966
Get referred to CTG
See people who can refer or advise you
Simplify's Take
What believers are saying
- Tom Niehaus became CEO January 22, 2026, sharpening U.S. growth execution.
- Stefanie DeSantis joined July 2026, strengthening pipeline generation and brand positioning.
- CTG won Microsoft’s highest Copilot Jumpstart recognition on August 4, 2026.
What critics are saying
- CTG depends on Cegeka strategy; Belgian parent controls capital allocation and priorities.
- Specialist rivals like Accenture and Deloitte pressure CTG’s healthcare and transformation margins.
- If Microsoft, ServiceNow, or AWS deepen direct services, CTG becomes a replaceable reseller.
What makes CTG unique
- Cegeka’s U.S. brand gives CTG global delivery across 15-plus countries.
- CTG’s March 2026 cyber-resilience dashboard turns assessments into measurable security scores.
- CTG’s 2026 Hippocratic AI partnership targets regulated healthcare workflows and patient outreach.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Remote Work Options
Company News
CTG, partnering with MarketPro, hires a new Chief Marketing Officer. ATLANTA, GA - July 15, 2026 - MarketPro, the leading high-end chief marketing officer executive search firm, is proud to announce the placement of Stefanie DeSantis as Chief Marketing Officer with CTG. Background: CTG, a Cegeka Group company delivering IT and business solutions to organizations across the U.S., was looking for a CMO with a strong combination of strategic marketing leadership, digital marketing, demand gen, ABM, brand expertise, and the proven ability to drive growth. The company needed a proven executive to lead its marketing organization, oversee strategy, lead demand generation, and advance go-to-market initiatives across key industries. Solution: MarketPro having completed over 300 CMO executive searches, leveraging deep expertise in marketing executive search, and its team of former marketing leaders turned executive search professionals were uniquely qualified to source top talent for CTG. MarketPro presented high-performing leaders with strong track records of building marketing strategy and teams that drove enterprise growth in highly competitive markets. Result: CTG hired Stefanie DeSantis as their next Chief Marketing Officer, to translate complex offerings into compelling value propositions. DeSantis brings over 15 years of marketing leadership experience across the healthcare, life sciences, and technology markets. Prior to joining CTG, DeSantis served as Senior Vice President of Marketing at Precision AQ and held marketing leadership roles at DeepIntent, Aledade, and Florida Blue. Across these organizations, she built and led high-performing teams that drove market awareness, expanded client relationships, and accelerated pipeline growth. About CTG. CTG, a Cegeka company, delivers IT and business solutions that enhance our clients' digital agility, empowering them to seize new opportunities and overcome any challenge in our ever-evolving world. Over more than 60 years, we have earned a reputation as a faster and more reliable, results-driven partner, working with our clients to shape digital together. Our expertise drives data-driven decision making, boosts business performance, enhances customer experience, fosters continuous innovation, and elevates cyber resilience.
CTG, a Cegeka company delivering IT and business solutions across the US, has appointed Karen Kalisz as managing director of human resources. In this role, Kalisz will oversee employee relations, governance and compliance, talent acquisition, workforce planning, and organisational development. Kalisz brings more than 15 years of HR leadership experience. She most recently served as senior HR business partner and associate manager of HR at Henry Schein. She also has experience from Life Storage, Personal Touch Food Service, Immco Diagnostics, and Catholic Health. Kalisz is a SHRM-SCP-certified HR leader and holds a professional certification in change management. CTG is headquartered in Buffalo, New York.
CTG names Karen Kalisz Managing Director of Human Resources. 9 Luglio 2026 Experienced HR Leader to Advance People Strategy, Organizational Effectiveness, and Employee Experience Across CTG BUFFALO, N.Y.-(BUSINESS WIRE)-#DigitalTransformation-CTG, a Cegeka company delivering IT and business solutions to organizations across the U.S., announced today that Karen Kalisz has been appointed Managing Director of Human Resources (HR). In this role, Kalisz will lead CTG's HR organization, overseeing employee relations, governance and compliance, talent acquisition, workforce planning, and organizational development to support operational effectiveness and long-term business objectives. Kalisz has more than 15 years of HR leadership experience partnering with executive, operational, and functional leaders to advance people-centered strategies across complex organizations. Her expertise spans organizational design, talent strategy, employee experience, change management, workforce planning, and executive advisory work. Kalisz is recognized for her ability to balance strategic planning with practical execution, guiding organizations through workforce changes, strengthening employee engagement, and fostering cultures built on accountability, collaboration, and thoughtful decision making. She is a SHRM-SCP-certified HR leader and holds a professional certification in change management. "Our people are one of CTG's greatest strengths, and Karen's leadership will play an important role in helping us continue to build a high-performing, agile, and engaging workplace," said Tom Niehaus, CEO of CTG. "She brings a strong combination of strategic insight, operational excellence, and genuine commitment to employees. Karen has a proven ability to help organizations navigate change, develop talent, and strengthen culture, and I am confident she will help position CTG and our team members for continued success." Most recently, Kalisz served as Senior HR Business Partner and Associate Manager of HR at Henry Schein. She brings additional HR leadership experience from her time with Life Storage, Personal Touch Food Service, Immco Diagnostics, and Catholic Health. During her career, she has supported business growth, employee relations, workforce effectiveness, and change initiatives across diverse business environments. "CTG has a strong reputation for delivering innovative solutions to its clients while creating meaningful opportunities for its employees," said Kalisz. "I'm excited to join the team and help enhance the employee experience, support leaders across the business, and advance HR strategies that contribute to long-term organizational success." CTG, a Cegeka company, delivers IT and business solutions that enhance our clients' digital agility, empowering them to seize new opportunities and overcome any challenge in our ever-evolving world. Over more than 60 years, we have earned a reputation as a faster and more reliable, results-driven partner, working with our clients to shape digital together. Our expertise drives data-driven decision making, boosts business performance, enhances customer experience, fosters continuous innovation, and elevates cyber resilience. CTG leverages the strength of our local team's market and business knowledge - combined with the global expertise of more than 9,000 team members in over 15 countries - to provide innovative solutions designed to address each client's unique needs. Together, we work with over 3,000 clients in many of today's highest-growth industries, including healthcare, finance and insurance, manufacturing, education, energy, and government. Learn more at www.ctg.com. About Cegeka Cegeka is a provider of IT solutions and services, supporting organizations with technology expertise across infrastructure, applications, and cybersecurity. The company helps customers design, secure, and operate digital environments to support business continuity and long-term growth. Learn more at www.cegeka.com. Media Contacts Emilie Harrington Manager, Digital Engagement and Brand, Marketing, CTG [email protected]
CTG, a Cegeka Group company delivering IT and business solutions across the US, has appointed Stefanie DeSantis as chief marketing officer. DeSantis will lead the company's marketing organisation, overseeing brand strategy, demand generation, client engagement, and go-to-market initiatives. DeSantis brings more than 15 years of marketing leadership experience across healthcare, life sciences, and technology markets. Prior to joining CTG, she served as senior vice president of marketing at Precision AQ and held marketing leadership roles at DeepIntent, Aledade, and Florida Blue. CTG has been operating for over 60 years and works with more than 3,000 clients across healthcare, finance, manufacturing, education, energy, and government sectors.
CTG, a Cegeka Group company and leader in IT and business solutions, has appointed Alan Gabriola as Vice President of Healthcare. Gabriola will lead the company's healthcare growth strategy, strengthen client relationships and expand market offerings. Gabriola brings over 20 years of senior healthcare technology and consulting experience, having held VP and CIO-level roles at Hartford HealthCare, Northwestern Medicine, Deloitte, Accenture and AHEAD. His expertise spans Epic EHR optimisation, cloud modernisation, revenue cycle improvement, AI automation and M&A integration. CTG, with over 60 years of experience, provides IT and business solutions across multiple sectors. The company employs more than 9,000 team members in over 15 countries, serving 3,000 clients in healthcare, finance, manufacturing and other industries.