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Live! Casino & Hotel Maryland

Runs a casino, hotel and entertainment resort

Live Cocktail Server - Service Bar

Dining, Bar & Counter ServiceConfirmed live in the last 24 hours
Full-timeHanover, MD, USAIn-person

About the Job

Requirements

  • At least six months to one year of beverage-service experience in a high-volume, fast-paced environment.
  • Must be able to secure and maintain licensure required by the Maryland Lottery and Gaming Control Agency or another applicable regulatory entity, or by the employer’s operating standards.
  • Must speak, read, write, and understand basic instructions in English.
  • Must perform addition and subtraction.
  • Must be able to make change from sales and reconcile and balance sales at the end of a shift.
  • Must be able to maneuver through the service area while carrying a tray with service items.
  • Must be able to handle situations arising from intoxication and stressful situations.
  • Must be able to perform assigned duties in an interruptive environment under frequent time pressures.
  • Must know sanitation and health department regulations for safe handling of alcohol.
  • Must be able to stand and walk frequently and occasionally climb stairs.
  • Must be flexible with work schedules, including possible extended hours and work weeks.

Responsibilities

  • Take and deliver drink orders accurately in a warm and welcoming manner.
  • Serve orders accurately and promptly.
  • Maintain clean and orderly service areas.
  • Know products available for purchase and their prices.
  • Know the casino facility and current and future casino promotions.
  • Speak with guests about products and services.
  • Know company policies and procedures regarding guest limitations.
  • Know alcoholic beverages, liquors, wines, beers, and ales, and maintain an approachable presence for guest questions.
  • Know general bar equipment, the Easy Bar System, alcohol beverage control laws and regulations, and gaming laws.
  • Help guests have a favorable gaming experience through distinctive and spontaneous service.
  • Maintain an excellent personal appearance.
  • Upsell and recommend products to guests.
  • Communicate with other departments and team members.
  • Maintain poise, dignity, and politeness in all actions.
  • Work in an environment with frequent standing and walking, occasional stair climbing, alcohol, cigarette and cigar smoke, bright lights, loud noises, smoking, and adult language.
  • Follow union scheduling requirements, including shift bids and possible changes to shift assignments based on operational requirements and seniority.

Desired Qualifications

  • Nightclub experience is preferred.
  • A high school diploma or GED equivalent is preferred.

About the Company

Live! Casino & Hotel Maryland

Runs a casino, hotel and entertainment resort

Live! Casino & Hotel Maryland runs a casino resort for visitors to the Baltimore-Washington area, combining gambling with overnight stays and live entertainment. Its slot machines and table games share the property with restaurants such as The Prime Rib, a hotel and spa, and The HALL at Live!, which hosts concerts, comedy and private events. Guests spend on gaming, rooms and dining, while meeting planners book space for conferences, weddings and other gatherings beside the Arundel Mills shopping mall. The casino opened in 2012 and added its hotel in 2018; the operating property is headquartered in Hanover, Maryland, near Baltimore's international airport.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Hanover, MD
Founded
2012

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