Operations Supervisor - Day Shift

ShipMonk is hiring an Operations Supervisor – Day Shift to lead a team of approximately 25–30 associates at our Fort Worth fulfillment center.

We ship thousands of orders every day for more than 1,500 ecommerce brands, and the supervisors who lead our floors are the reason it works.

This is not a maintenance role. We are still building how we operate, and we want leaders who want to build with us.

Why this role is different

At large 3PLs, the process often already exists. Your job is to follow it.

At ShipMonk, you'll find a company with real scale but still small enough that your ideas can actually change how things work. If you see a smarter way to run a shift, improve productivity, reduce walk time, or solve a quality problem, you can propose it, test it, and see it go live.

The people who grow here are the ones who treat their department like it's theirs.

We believe in developing our people and promoting from within whenever we can. Strong performers have opportunities to take on greater responsibility and continue growing their careers at ShipMonk.

About the role

You'll own your department: the people, the processes, and the numbers.

You'll report to a Warehouse Manager and work alongside other operations leaders to keep the building running well. This is a floor-level leadership role, and your team will know very quickly whether you're invested in them.

What your day actually looks like

• Start the shift with a team huddle, setting priorities and making sure everyone knows what a successful day looks like
• Lead, coach, and develop approximately 25–30 warehouse associates
• Monitor KPIs in real time and adjust before a small problem becomes a big one
• Manage labor allocation, throughput, productivity, accuracy, attendance, and safety
• Coach associates directly on the floor, catching issues early and helping people improve
• Adjust labor and priorities as volume and business needs change
• Work across departments when an operational handoff or process breaks
• Use operational data to identify root causes and opportunities for improvement
• Onboard new associates and help them reach full productivity
• Maintain a clean, safe, and compliant work environment
• Communicate results, risks, and priorities clearly to your manager and peers

What you'll own

• A team of approximately 25–30 associates and their performance, development, and day-to-day experience
• Department KPIs including throughput, accuracy, productivity, quality, and safety
• Labor allocation and execution against the daily operating plan
• Process improvement within your department
• Inventory accuracy within your area
• Equipment, sanitation, and safety standards
• Clear communication across teams and shifts

What you'll need

Required

• 2+ years of leadership or supervisory experience in warehouse operations, distribution, fulfillment, manufacturing, logistics, or a related environment
• Experience leading teams and holding people accountable to performance expectations
• Comfort working with operational data and using metrics to identify problems and improve results
• Strong communication, organization, and problem-solving skills
• Ability to work on your feet for most of the shift and lift up to 50 lbs.
• Flexibility to work weekends, holidays, and overtime based on business needs

Nice to have

• Experience with warehouse management or inventory systems
• Degree or coursework in Supply Chain, Logistics, Operations, Business, Engineering, or a related field
• Experience with Lean, Kaizen, Six Sigma, or other continuous-improvement methodologies

What success looks like

In your first 30 days: You know your team by name, understand your department's current numbers, and have identified at least one opportunity to improve.

In 90 days: Your team understands what good looks like, your KPIs are moving in the right direction, and you've started making improvements that stick.

In year one: You've built a strong-performing department, developed people on your team, and demonstrated that you're ready to continue growing with ShipMonk.

Work Location

This is an on-site role based at ShipMonk's Fort Worth fulfillment center:

ShipMonk TX1
2601 NE 33rd St.
Fort Worth, TX 76111