iSupport Worldwide

Order to Cash Specialist 1

Accounts Payable/ReceivablePosted on Nov 5

Full-timePasig, Metro Manila, PhilippinesNo salary listed

About the Job

Requirements

A bachelor's degree in Accounting, Finance, Business Administration, or a related field is required.
Three years of relevant Accounts Receivable, Credit, Collections, Cash Application, or Order-to-Cash experience are required.
Excellent written and verbal communication skills in English are required.
High competency with Microsoft Office programs and advanced knowledge and experience with Microsoft Excel, including pivot tables and VLOOKUPs, are required.
The ability to respond effectively to sensitive inquiries or complaints is required.
Solid problem-prevention and problem-solving skills are required.
Excellent organizational skills, attention to detail, and time-management skills are required.
Willingness to adapt to changing business needs and deadlines is required.
Experience supporting APAC customers or regional operations is required.
Experience in retail, consumer products, manufacturing, distribution, or a similar environment is required.
Experience working with multiple customer accounts and/or multiple markets is required.
Experience working with ERP systems and Accounts Receivable applications is required.

Responsibilities

Create and review invoices, credit memos, debit memos, and rebills.
Validate customer, tax, and purchase order requirements.
Monitor invoice delivery and resolve delivery failures.
Process customer receipts and remittances.
Apply payments, including partial, short-pay, and overpayment scenarios.
Perform daily reconciliations.
Research and resolve unapplied cash.
Coordinate with customers and stakeholders to obtain missing remittances.
Manage deductions and chargebacks.
Partner with business teams to resolve disputes.
Perform reconciliations and support month-end close activities.
Maintain audit-ready documentation and adhere to approval controls.
Monitor key performance indicators and support automation initiatives.
Identify opportunities to improve Order-to-Cash processes, controls, efficiency, and customer experience.
Support other Finance and Accounts Receivable activities or management directives as required.
Develop effective working relationships with APAC customers, Sales teams, Account Managers, Finance teams, and other business stakeholders.
Understand and appropriately manage differences in customer requirements, payment practices, and business processes across APAC markets.
Escalate issues appropriately and maintain ownership until resolution.

Order to Cash Specialist I

iSupport Worldwide · Pasig, Philippines (Hybrid) · Full-time · Posted 2026-11-04

Workplace: hybrid

Department: GSC (formerly PMI)

Description

ROLE OVERVIEW

The Order-to-Cash Specialist I is a customer service-oriented, proactive, and detail-oriented professional supporting the APAC region. Reporting to the Accounts Receivable Lead and working closely with the APAC-based functional team and business stakeholders, the role is responsible for maintaining the integrity of customer accounts and supporting the end-to-end Order-to-Cash (OTC) process.

The role supports APAC OTC operations, including invoice creation and distribution, cash application, unapplied cash resolution, deductions management, customer account reconciliation, month-end closing, and OTC controls.

KEY RESPONSIBILITIES

Invoice Creation and Distribution

• Create and review invoices, credit memos, debit memos, and rebills.

• Validate customer, tax, and purchase order (PO) requirements.

• Monitor invoice delivery and resolve delivery failures.

Cash Application and Payment Processing

• Process customer receipts and remittances.

• Apply payments, including partial, short-pay, and overpayment scenarios.

• Perform daily reconciliations.

Unapplied Cash and Exception Management

• Research and resolve unapplied cash.

• Coordinate with customers and stakeholders to obtain missing remittances.

Deductions, Claims and Dispute Resolution

• Manage deductions and chargebacks.

• Partner with business teams to resolve disputes.

Account Reconciliation and Month-End Close

• Perform reconciliations and support month-end close activities.

Controls, Compliance and Audit Support

• Maintain audit-ready documentation and adhere to approval controls.

Reporting and Process Improvement

• Monitor key performance indicators (KPIs) and support automation initiatives.

• Identify opportunities to improve OTC processes, controls, efficiency, and customer experience.

• Support other Finance and Accounts Receivable activities or management directives as required.

APAC Stakeholder and Business Support

• Develop effective working relationships with APAC customers, Sales teams, Account Managers, Finance teams, and other business stakeholders.

• Understand and appropriately manage differences in customer requirements, payment practices, and business processes across APAC markets.

• Escalate issues appropriately and maintain ownership until resolution.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.

• 3 years of relevant Accounts Receivable, Credit, Collections, Cash Application, or Order-to-Cash experience.

• Excellent written and verbal communication skills in English.

• High level of competency with Microsoft Office programs, with advanced knowledge of and experience with Microsoft Excel, including pivot tables and VLOOKUPs.

• Ability to respond effectively to sensitive inquiries or complaints.

• Solid problem-prevention and problem-solving skills.

• Excellent organizational skills, with strong attention to detail and time management.

• Willingness to adapt to changing business needs and deadlines.

• Experience supporting APAC customers or regional operations.

• Experience in retail, consumer products, manufacturing, distribution, or a similar environment.

• Experience working with multiple customer accounts and/or multiple markets.

• Experience working with ERP systems and Accounts Receivable applications.

Benefits

Free lunch meal, fruits, snacks, and drinks
Onsite gym with a free professional instructor
Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
Weekly engagement activities with prizes that are up to 3,000 PHP
Free upskilling academy to improve your performance and skillset
State-of-the-art facilities from toilets to your workstation
Amenities such as sleeping quarters, game area, chat room, shower room

Apply

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About the Company

iSupport Worldwide

Company size: Not listed
Company stage: Not listed
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