Director – Patient Services - Specialty Care Products

ROLE SUMMARY

This vital position is entrusted with crafting the strategy and design of patient services across the entire patient journey. Essential to ensuring our offerings meet the needs of both patients and healthcare providers, this role is responsible for developing comprehensive program strategies and service models at the asset and therapeutic area level, including copay and affordability assistance, hub support and operational excellence, and affordability strategies within patient programs. The role also continuously monitors the external healthcare landscape to identify emerging trends and opportunities, while driving performance management and ongoing optimization of patient support programs to ensure they deliver meaningful value and outcomes for patients, providers, and Pfizer.

This role reports to the PPS Specialty Care Business Unit Strategy Lead and is accountable for ensuring patient support strategies align with Business Unit and product objectives. The PPS Business Unit Strategy Team serves as the brand's dedicated partner for patient support, reimbursement, and affordability solutions, helping to deliver sustainable programs that meet the needs of patients, providers, and the business.

The ideal candidate will possess a deep understanding of the patient journey and the experiences of individuals receiving Pfizer's Specialty Care therapies. This role is responsible for shaping how Pfizer supports patients and customers from diagnosis through ongoing treatment, translating patient and customer insights into innovative support solutions and leveraging industry best practices, market intelligence, and vendor capabilities to optimize the overall experience and program performance.

ROLE RESPONSIBILITIES

As a vital member of our high-performing team, you will: 

Program Strategy & Design 

• Serve as the subject matter expert for PPS in Specialty Care product teams 
• Lead the development, execution, and operationalization of patient support programs and services, leveraging industry best practices 
• Ensure patient services fulfill the requirements of both patients and healthcare providers, in line with product launch strategies. 
• Create and implement tools that enhance quality and efficiency for launch preparations and ongoing brand growth. 
• Conduct monitoring and audits of program launches to ensure quality standards. 
• Track brand needs, strategies, and trends in the therapeutic area. 

Copay & Affordability 

• In partnership with Affordability CoE, evaluate and manage cost-effective vendor solutions that reduce cost barriers for eligible patients.  
• Optimize PPS expenditures at the brand level, driving ongoing improvements based on patient outcomes. 
• In partnership with Affordability CoE, develop strategies for commercially insured and cash patients to support affordability.

Hub Support & Operations 

• Set the strategic direction for Hub services, including vendor selection, service design, and performance monitoring. 
• Provide strategic oversight of Hub operations and healthcare provider-facing support infrastructure. 
• Proactively surface insights on the patient access journey to brand leadership. 
• Active case management with Hub and A&R teams to rapidly address barriers and challenges of patients and customers.  
• Partner with Channel Management to ensure frictionless experience for patients and customers between Hub and SPP. 

Alliance / Partnership Management   

• Identify and partner with best-in-class vendors (e.g., prior authorization), including those with AI-powered capabilities. 
• Ensure partnership strategy supports the broader patient journey and field reimbursement teams. 

Fulfillment Strategy 

• Shape fulfillment options that address patient willingness to pay and evolving reimbursement dynamics. 
• Lead efforts to enhance the patient experience throughout the patient’s journey with Pfizer (e.g., consent management)  
• Ensure program design. reflects Specialty Care product prescribing and dispensing trends. 

Landscape Monitoring 

• Track trends in the external healthcare landscape and translate insights into strategic recommendations. 
• Monitor competitor programs and payer trends that affect patient access and adherence. 

Brand Integration & Cross-Functional Partnership 

• Incorporate PPS leadership strategies into marketing and planning documents. 
• Build strong relationships across various departments to promote strategic initiatives. 
• Leverage data and analytics to identify opportunities to improve all stages of the post-Rx patient journey.
• Lead and co-lead periodic business reviews with brand leadership and stakeholders. 
• Design programs ensuring compliance with legal and regulatory standards and Pfizer policies. 

BASIC QUALIFICATIONS

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

• Applicants must have a bachelor's degree with at least 8+ years of experience; OR a master's degree with at least 7+ years of experience; OR a PhD with 5+ years of experience of relevant experience.
• Over 8 years of experience in biopharma patient services strategy or related fields 
• A strong strategic planning mindset and financial skills 
• Expertise in cross-functional leadership and stakeholder management 
• Exceptional written and verbal communication skills 
• A commitment to personal growth and collaboration 

PREFERRED QUALIFICATIONS

• Experience working with vendors, such as prior authorization support vendors and patient services partners 
• Experience advising brand teams on patient support strategy as part of product launch planning 
• Knowledge of how patient services programs promote access and adherence in the therapeutic area 
• Strong analytical thinking, interpersonal skills, and entrepreneurial mindset 

Other Job Details:

• Last Date to Apply for Job: November 17th, 2026.
• Ability to travel based on business needs
• Locations: NYHQ or PA-Collegeville or MA - Cambridge or IL - Lake Forest
• NOT eligible for Relocation Package
• This position is hybrid and requires working from site 2 to 3 days per week

#LI-PFE

The annual base salary for this position ranges from $176,600.00 to $294,300.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview.

Relocation assistance may be available based on business needs and/or eligibility.

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.

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