Business Technology Analyst
About the job
- A two-year college, trade, or tech school diploma in Computer Science or Information Technology is required.
- Obtain a technical certification, such as MCSA, within the first year of employment.
- Three years of related IT experience, including a service desk function, or an equivalent combination of education and experience is required.
- Effective verbal and written communication skills are required.
- Analytical and logical thinking, problem-solving ability, and high technical aptitude are required.
- Background in Windows 11 and Microsoft Active Directory is required.
- Knowledge of information technology concepts, theories, practices, and techniques is required, including technical service in a call center or help desk environment.
- Familiarity with Office 365, Microsoft 365 Administration, SharePoint Online, Microsoft Teams, OneDrive for Business, and Microsoft Entra ID (Azure ID) is required.
- Ability to understand risk and risk ownership by adhering to policies and procedures is required.
- Provide staff with technical support by troubleshooting, problem solving, and escalating issues when appropriate.
- Maintain liaison with vendor contacts and branch technical representatives during system failures or when escalation is required.
- Set up, maintain, and deploy client systems, workstations, telecommunications equipment, printers, and related software to department standards.
- Carry out daily operational routines to optimize hardware and software use.
- Support all levels within the technology group while ensuring compliance with policies and standards.
- Develop, maintain, and document IT installation and configuration processes and procedures, and review and update the documentation regularly.
- Work non-standard or additional hours, including on-call hours, when required.
- Travel to various Tru Cooperative Bank business locations when required.
- A bachelor's degree is preferred.
About the company
First West Credit Union provides traditional banking (personal, commercial, and business) and wealth management through a network of local brands: Island Savings, Envision Financial, Valley First, and Enderby & District Financial. Customers use these brands and its financial advisors to access everyday banking, loans, and financial planning, with resources pooled across the network to support personalized service and technology-enabled support while staying member-focused. It differentiates itself by combining a multi-brand, member-owned co-operative structure that remains highly local with the strengths and governance of a larger cooperative,plus a strong emphasis on community involvement. Its goal is to help members, employees, and communities flourish by making banking more community-driven and sustainable for local growth.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Langley, Canada
Founded
1946
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Simplify's Take
What believers are saying
- April 1, 2026 federal continuance unlocks wider geographic expansion and funding flexibility.
- February 18, 2026 BC’s Top Employers recognition supports recruiting in a tight labor market.
- 2026 mobile, web, and website refresh should lift adoption and cross-sell efficiency.
What critics are saying
- DBRS kept BBB high ratings with Negative trends on April 1, 2026.
- CDIC replaced CUDIC on April 1, 2026, creating conversion and trust friction.
- 2026 digital platform migration risks outages, security failures, and member churn.
What makes First West Credit Union unique
- April 1, 2026 federal charter makes Tru Cooperative Bank nationally regulated under OSFI.
- Five regional brands keep local, community-based distribution across British Columbia.
- Member-owned cooperative structure aligns pricing, products, and governance with depositor interests.
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Benefits
- Professional Development Budget