Manager 2 - Operations

This is a key role which will oversee the operations and facilities functions within our regional office portfolio.

The position will be primarily responsible for supervising the day-to-day facilities management and building liaison within the office portfolio of your region.

The candidate will report to the Global Operations Director.

The candidate will be expected to assist with the managing of the relevant vendors for the office space as well as become involved in contract negotiation with external providers. 

This position will be hybrid from one of our offices (Atlanta, Dallas, Nashville, Richardson or Austin).

Day-to-day responsibilities:

Serve as the primary point of contact and trusted business partner for all real estate, workplace, and facilities management matters across the assigned geographic region, ensuring consistent service delivery and operational excellence.

Partner with senior business leaders and stakeholders to understand current and future workplace requirements, proactively developing solutions that support business objectives and employee experience.

Lease Management & Administration

• Support lease negotiations as necessary and renewals in collaboration with the Global Leasing Director.

• Review and interpret lease agreements, construction work letters, maintenance agreements, tenant manuals, and related documentation to ensure compliance with contractual obligations and business requirements.

• Manage building management relationships

Capital Projects & Workplace Strategy

• Collaborate with the Global Head of Facilities Operations to deliver office fit-outs, relocations, refurbishments, workplace transformation initiatives, and space reconfigurations.

• Conduct site inspections, monitor construction progress, manage snagging processes, validate completed work, approve project-related invoices, and ensure adherence to project timelines and specifications as necessary.

• Coordinate with building management, contractors, consultants, and internal stakeholders to ensure seamless project delivery whether a relocation or as part of the new build team.

Project Governance & Documentation

• Establish and maintain comprehensive project documentation within the global project repository, ensuring version control, accuracy, and accessibility of all project records.

• Support project governance processes through effective reporting, tracking, and documentation management.

Facilities Operations Management

• Oversee daily facilities operations across the regional real estate portfolio, ensuring a safe, efficient, and well-maintained working environment.

• Monitor, prioritize, and resolve facilities-related requests and service issues in accordance with agreed service levels.

• Identify opportunities to improve operational performance, service quality, cost efficiency, and employee workplace experience.

Vendor & Contract Management

• Develop, negotiate, and manage service agreements for facilities-related services, including maintenance, storage, HVAC, security, and workplace support services.

• Lead vendor selection, performance management, contract reviews, and commercial negotiations to ensure value, quality, and compliance.

• Manage vendor relationships and resolve service, contractual, or payment-related issues.

Financial Management & Reporting

• Review, approve, code, and process invoices in accordance with company policies and budget requirements.

• Prepare monthly, quarterly, and annual financial reports, including budget-versus-actual analyses, forecasts, and variance explanations.

• Support departmental financial reviews and identify opportunities for cost optimization.

Health, Safety & Compliance

• Ensure compliance with all applicable health, safety, environmental, and regulatory requirements across the regional portfolio.

• Partner with internal Health & Safety and Physical Security teams to coordinate risk assessments, audits, site inspections, certification programs, and remediation activities.

• Implement recommendations and corrective actions arising from audits, inspections, and compliance reviews.

Workplace Services Leadership

• Direct and coordinate workplace support functions, including reception, office services, facilities support, and business continuity requirements.

• Lead the planning and delivery of office events, business meetings, employee engagement initiatives, and workplace-related activities as required.

Portfolio Management & Reporting

• Maintain accurate portfolio data and operational reporting, including occupancy metrics, space utilization, capacity tracking, subtenant records, and other key performance indicators.

• Analyze workplace data and trends to support strategic decision-making and portfolio optimization.

Stakeholder & Relationship Management

• Build and maintain strong relationships with internal departments, business leaders, project teams, landlords, consultants, and external service providers.

• Provide regular updates, strategic recommendations, and clear communication to stakeholders on operational, financial, and project-related matters.

• Act as a key liaison between business units and corporate real estate functions to ensure alignment of priorities and successful outcomes.

Continuous Improvement & Strategic Initiatives

• Identify and implement process improvements, operational efficiencies, and best practices across facilities and workplace operations.

• Participate in regional and global initiatives, special projects, and transformation programs as assigned by the Global Head of Facilities Operations.

• Support the evolution of workplace strategies to enhance employee experience, operational resilience, and portfolio performance.

Essential traits:

• Experience managing real estate and facilities across multiple sites. 

• Experience managing real-estate and faculties service in-house for demanding clients. 

• Strong organizational and analytical skills; oral and written communication skills

• Demonstrated ability in independent functioning.

• Bachelor’s degree in a related field of study or Business Management

• Knowledge of project management, lease administration, proficient in spreadsheet and database software applications. CAD or CAFM experience preferred.

• Proven problem-solving skills.

• Ability to work independently and meet deadlines in a fast-paced environment.

• Good judgment and proven ability to effectively prioritize multiple tasks within a group environment.

• Strong initiative to identify new processes for overall office efficiency.

• Ability to accept direction and additional responsibilities from City Leader & Director of Global Real Estate & Facilities

• Strong writing, organization and planning skills.

• Freedom from use of and effects of illegal drugs and alcohol in the workplace

• Critical thinker with excellent judgment and strong initiative

• Ability to read, analyse, and interpret professional journals, technical procedures, legal documents and governmental regulations.

• Ability to communicate orally and through written reports and other documents relating to financial data.

• Ability to effectively present information and respond to questions, common inquiries or complaints from executives, managers, employees and vendors.

• Experience demonstrating strong leadership / influence and coloration on similar projects along with excellent communication and interpersonal skills to effectively connect with, manage and motivate internal staff and external sources.

• Must be detail oriented and be able to work with little direct supervision.

• Must be able to lead people and manage tasks.

• Excellent organisation, written, verbal, listening and interpersonal skills.

• Consistently treat others with dignity and respect

• Must have the ability to multi-task, learn quickly and be a self-starter.

• Maintain high standard of integrity.

• Ability to work independently and in a team-oriented and collaborative environment.

• Display excellent in customer service.

• Demonstrate active listening techniques.

• Ability to manage priorities and workflow successfully.

• Excellent written and verbal communication skills that help represent diverse communities.

• Experience working with diverse teams.

• Job descriptions are not intended and should not be construed to be all inclusive lists of responsibilities, requirements or working conditions associated with a job. While the job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from jobs as it deems necessary.

Your recruiter will be happy to walk you through your U.S.-specific benefits, which include:

• Healthcare Coverage: Comprehensive medical, dental, and vision plans.

• Time Off and Leave Policies: Generous paid time off (PTO), paid company holidays, generous parental and family leave.

• Protective Insurances: Life insurance, short- and long-term disability coverage, and accident protection.

• Compensation and Rewards: Competitive salary structures, performance-based incentives, and merit-based compensation reviews.

• Retirement Plans: 401(k) plans with company matching.

Please note that benefits may vary by region, department and role. We encourage you to speak with your recruiter to learn more about the specific benefits available for your position.

About Kroll 

Join the global leader in risk and financial advisory solutions—Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients’ value? Your journey begins with Kroll. 

In order to be considered for a position, you must formally apply via careers.kroll.com.

We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.

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