Fulfillment Support Technician

Routeware, a provider of technology solutions for the waste and recycling industry, has appointed Kristy McKnight as chief product officer. McKnight brings over 20 years of experience in vertical SaaS, having worked through two IPOs and two acquisitions. Most recently, McKnight held a GM-level role at Procore, where she scaled technology solutions for the construction industry. At Routeware, she will focus on strengthening foundational products and developing new growth products, with an emphasis on customer-driven strategy and AI applications. Founded 25 years ago and headquartered in Austin, Texas, Routeware serves 1,500 customers across North America and the United Kingdom. The company provides route optimisation, fleet dispatch software, in-cab technology and billing systems for municipalities and haulers.

Why customer education and sustainability reporting are critical for modern waste operations. by Routeware team - february 23, 2026. For too long, customer education and sustainability reporting in waste management have been siloed and often discussed separately as outreach and compliance, or education vs data reporting. But in 2026, leading waste and recycling organizations are recognizing that these two areas are deeply connected - and that when they're aligned, they unlock operational resilience, cost savings, service reliability, and long-term strategic planning. Routeware is helping shape this evolution, not just through technology but by engaging directly with the industry at events like the Plastic & Recycling Conference, the NCRA Annual Recycling Update, the Resource Recovery Conference, the SWANA NorCal Western Regional Symposium, and the IWHA Spring Conference (as well as other gatherings highlighted on its events page). Customer education: more than sustainability messaging. Customer education has traditionally been framed as a sustainability initiative (think recycling outreach, brochures, social campaigns, and community events). Those are important. But when Routeware, Inc. look closely at how education impacts everyday operations, a stronger truth emerges: When residents and customers clearly understand what goes where, when, and why, it reduces contamination, improves safety, lowers operational friction, and strengthens trust in waste services. Too often, contamination is treated as an environmental metric. But contamination is fundamentally an operational cost driver: * Manual labor to sort contaminated material * Increased tipping fees when loads are rejected * Equipment damage from hazardous or prohibited items * Increased safety risk for drivers and facility staff * Missed pickups due to confusion or incorrect set-outs In communities with high participation in recycling and organics collection, poor information only undermines progress and drives costs upward. This is why customer education must be understood as an operational advantage, not just a sustainability nicety. Sustainability reporting: mission-critical for planning and accountability. Meanwhile, cities, counties, and haulers are facing increasing demands for transparent sustainability reporting. Regulations in many states now require: * Reporting on diversion rates * Proof of performance for recycling programs * Emissions accounting from waste fleets * Organics diversion tracking * Circular economy impact reporting For municipal leaders and large haulers, sustainability reporting is no longer a checkbox activity. It's a strategic requirement tied into: * Budget justification * Regulatory compliance * Community trust * Environmental stewardship * Long-term infrastructure planning These requirements are becoming more common and more detailed as states and regions adopt extended producer responsibility (EPR), pay-as-you-throw incentives, and organics mandates. This dynamic was evident at these conferences last year, and will only be doubly so in 2026, where industry leaders are actively sharing insights on reporting practices and regulatory readiness for this year and beyond. Where customer education and reporting intersect. Education and reporting have traditionally lived in separate worlds: one focused on people, the other on data. But they're actually two sides of the same coin. When customers understand their service options and how to participate correctly: Contamination drops Diversion rates improve Fleet efficiency increases Safety risks decrease Outreach costs decrease Data integrity improves That last point, data integrity, is critical. Better resident behavior produces cleaner data, which in turn feeds more accurate sustainability reporting, performance dashboards, and compliance documents. This virtuous cycle is what waste leaders are beginning to optimize, and it's part of the reason Routeware's solutions integrate customer education tools with performance reporting and analytics. Field insights: what Routeware, Inc. has seen in the industry. From conversations at the SWANA NorCal Western Regional Symposium to sessions at the IWHA Spring Conference, several consistent themes are emerging: 1. Waste Operations Are Becoming Data-Driven Operators are moving away from intuition and manual logs toward platforms that provide real-time performance insight - not only for fleet efficiency but for community behavior as well. 2. Residents Expect Clear, Digital Engagement Communities increasingly want self-service information (i.e. something searchable and actionable), rather than generic brochures. At events like the Resource Recycling Conference, speakers highlighted how digital tools that answer "what goes where?" reduce confusion more effectively than broad messaging. 3. Reporting Requirements Are Expanding Cities are being asked to do more than just count tons. Additionally, they must demonstrate why trends changed year-over-year, how contamination is moving, and how programs deliver environmental value. Sustainability reporting is becoming an essential part of how public works departments secure funding and defend budget decisions. How tools support both education and reporting. Modern waste operations are increasingly leveraging platforms that serve both community engagement and performance measurement. Customer-Facing tools help residents. * Searchable disposal guides * Automated service reminders * Interactive education resources * Seasonal and special collection messaging * Self-service collection and billing options These tools reduce confusion and drive behavior that produces cleaner waste streams. Behind-the-Scenes reporting tools help operators. * Contamination trend tracking * Diversion and participation dashboards * Emissions and sustainability analytics * Custom performance scorecards These support regulatory reporting, internal planning, and strategic recommendations. A unified strategy: better education, better reporting, better operations. By blending customer education with transparent sustainability reporting, waste and recycling organizations unlock three major advantages: 1. Operational Resilience When residents participate correctly, crews encounter fewer obstacles, and operations run smoother. 2. Cost Control Reduced contamination and improved participation lead to lower processing, tipping, and corrective costs. 3. Strategic Planning Better data fuels smarter decisions around equipment purchases, route planning, staffing, and future program expansions. This unified perspective is what progressive organizations are presenting at industry events in 2026 and what thought leaders in the waste space should continue to explore. Where the industry is gathering in 2026. Routeware is participating in, and tracking trends from, several major events where these topics are being discussed in depth: * Plastic & Recycling Conference - For the first time ever, the Plastics Recycling Conference, Resource Recycling Conference, and Textile Recovery Summit unite under one roof. * NCRA Annual Recycling Update - Sharing insights on recycling trends, contamination challenges, and education strategies. * Resource Recovery Conference - A national forum on recycling data, policy shifts, and operational innovations. * SWANA NorCal Western Regional Symposium - Regional leadership exchanges on waste collection, technology adoption, and performance benchmarking. * IWHA Spring Conference - Conversations with private haulers on workforce, customer engagement, and service delivery. * And more - find full details on Routeware's events page. Across these gatherings, one message is clear: education + data = better operations. Final thoughts. Customer education and sustainability reporting aren't separate facets of waste management. They are interconnected strategies that help organizations meet operational expectations, community needs, and regulatory demands. When residents feel informed and data flows seamlessly from collection to analytics dashboards, organizations can operate with confidence, clarity, and accountability. That's the future of waste and recycling operations - and Routeware is helping the industry get there through solutions, partnerships, and ongoing engagement with thought leaders and operators alike. Fill out the form below, and let's discuss your operation.

2025 in review: celebrating 25 years of innovation - and building what's next. by Routeware team - january 21, 2026. 2025 was a pivotal year for Routeware - one that honored its past while laying a strong foundation for the future. As Routeware, Inc. celebrated 25 years of innovation in waste and recycling technology, Routeware, Inc. also continued to grow, evolve its platform, and deepen its connection with customers and industry partners. Each milestone and highlight from the year reinforced its mission: to help organizations deliver safer, more efficient, and more reliable services to the communities they serve. As Routeware, Inc. look ahead to 2026 and beyond, Routeware, Inc. is building on these successes with clarity, confidence, and purpose. Celebrating 25 years of Routeware. In 2025, Routeware proudly marked 25 years of serving the waste and recycling industry. Since its founding in 2000, its focus has remained constant - developing purpose-built technology that simplifies complexity, connects systems and people, and enables smarter, data-driven decisions. Over the past quarter century, Routeware, Inc. has evolved from early in-cab solutions to today's fully connected workflows that unify routing, fleet management, operations, billing, and customer engagement. This milestone reflects the trust of its customers and partners, who together support operations serving millions of residents, managing thousands of vehicles, and delivering billions of service notifications across North America and the UK. Named to the Inc. 5000 - for the third consecutive year. Routeware was honored to be named to the 2025 Inc. 5000 list for the third year in a row, recognizing sustained growth and innovation among the fastest-growing private companies in the United States. This achievement reflects expanding customer adoption, continued investment in its product portfolio, and a relentless focus on delivering measurable value for municipal and private operators. Appearing on the Inc. 5000 again underscores the strong momentum behind its strategy - and the solid foundation Routeware, Inc. has built for continued growth. 2025 also marked the return of the Routeware summit, bringing customers, partners, and industry leaders together to learn, connect, and share perspectives on the future of waste and recycling operations. Taking place over two days in austin, texas, the summit featured a mix of keynotes, panels and interactive workshops. The positive and constructive event feedback from customers reaffirmed the value of in-person collaboration and highlighted the power of community-driven innovation across the industry. Routeware, Inc. is very excited to announce that planning for Routeware summit 2026 is already underway! Save the date for november 9-11 at the hotel van zandt in austin, texas. Expanding industry communication and thought leadership. Throughout 2025, Routeware, Inc. continued to invest in meaningful communication with its customers and the broader industry. Its newsletters evolved into a trusted resource, delivering product updates, industry guides, and customer success stories that support both day-to-day operations and long-term planning. Customers can sign up for its "Success Press" and all Routeware community members can enjoy "Haul Good" by signing up via this form. Leveraging the power of video. Last year, Routeware, Inc. expanded its webinar program beyond customer training to include external thought leadership and industry-focused discussions. Routeware, Inc. hosted 31 webinars, engaging over 1000 participants with timely product guidance and technology insights. Many of these sessions are now available on demand within its customer Help Center and on its website, extending their impact well beyond the live events. Routeware, Inc. encourage its Routeware community to engage Routeware experts by attending any of its 2026 webinars. Customer webinars can be viewed here and public-facing sessions can be explored here. Strong in-person presence. Routeware attended 22 events in 2025, from national conferences like WasteExpo to regional tradeshows across North America. These in-person conversations - on the show floor, in breakout sessions, and one-on-one - continue to shape how Routeware, Inc. build and support its solutions. In 2026, Routeware, Inc. plan to more than double its presence, attending over 40 events to connect with even more communities. Explore its 2026 event schedule to meet its team! A new Routeware website. The Routeware of today is not the Routeware of 25 years ago - and in 2025, its website was relaunched to reflect that vital evolution. The redesigned site highlights the full breadth of its solutions and provides a clearer picture of how Routeware, Inc. support modern waste and recycling operations. It also boasts a range of helpful resources for those fleet operators who are just starting their digital solution efforts and investment. Launching a new Help Center. As part of its expanded focus on customer support, Routeware, Inc. redesigned its Help Center to include more articles, videos, and live training opportunities. This investment ensures customers have easier access to the resources they need to succeed. Looking ahead to 2026. As Routeware, Inc. move into 2026, Routeware, Inc. is building on a year defined by growth, connection, and momentum. With a strong product foundation, deeper customer engagement, strategic leadership updates, and a clear vision for the future, Routeware is well positioned to continue helping organizations modernize operations and maximize the value of their data, fleets, and people. Thank you to its customers, partners, and team members who made 2025 such a meaningful year - Routeware, Inc. is excited for what's ahead and proud to keep building the future of waste and recycling technology together.