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Rivian

Makes electric pickups, SUVs and delivery vans

Supplier Warranty Specialist

Business OperationsUpdated on Nov 12
Full-time

About the Job

Requirements

  • A Bachelor's degree in Business, Finance, Engineering, Supply Chain, or a related technical field is required.
  • At least five years of experience in warranty recovery, quality, supplier management (development or purchasing), or customer account management within an automotive or complex manufacturing environment is required.
  • A basic understanding of automotive systems and how vehicle components fail and interact is required.
  • Familiarity with structured problem-solving methods, including 8D and 5-Why, and a focus on automation is required.
  • Knowledge of automotive warranty standards, including AIAG CQI-14 and VDA Field Failure Analysis, is required.
  • The candidate must be able to navigate complex technical discussions with suppliers while maintaining strong relationships.
  • Familiarity with Google Workspace, Jira, SAP, Hex, Databricks, and AI tools is required.
  • The candidate must be willing to work in a strongly cross-functional environment and be comfortable working in a manufacturing or production environment.
  • The candidate must be willing to travel 10%.

Responsibilities

  • Oversee the fair resolution of financial responsibility associated with Supplier Warranty claims.
  • Execute the financial responsibility resolution portion of Rivian’s Supplier Warranty Partnership Program, including direct financial recoveries, supplier negotiations, data gathering, and technical validation to establish normal ratios during serial production.
  • Serve as the subject matter expert and resource for the global supply base on Supplier Warranty financial resolution, lead supplier training webinars, and facilitate transaction closure through efficient dispute resolution.
  • Coordinate with supplier warranty technical leads to issue Warranty Supplier Corrective Action Requests (WARSCAR), track supplier 8D reports, and ensure root causes are technically documented and resolved.
  • Bridge technical analysis and financial recovery to ensure fair cost recovery and achievement of targets while building collaborative networks across Rivian and its supplier base.
  • Serve as the primary point of contact for the IT team on Supplier Warranty financials, resolve SAP errors through collaborative problem-solving, and develop invoicing solutions through the Rivian Basecamp supplier portal.
  • Lead technical warranty discussions with DREs, SDEs, and Manufacturing to ensure consistent, evidence-based messaging to the supply base.

About the Company

Rivian

Makes electric pickups, SUVs and delivery vans

Rivian designs and builds electric pickup trucks, SUVs, and delivery vans, pairing off-road ability with electronics and software it develops itself. In 2021, its R1T became the first fully electric pickup truck on the US consumer market, ahead of larger rivals such as Ford and Tesla. It makes the R1T pickup, the R1S and R2 SUVs, and commercial vans in Normal, Illinois, and sells them directly online and in its own stores rather than through dealers. Its vehicles run on Rivian's own software, which gains features through updates sent over the internet, and most revenue comes from vehicle sales, with service and optional software adding more. Rivian was founded in 2009 and is based in Irvine, California.

Company size
10,001+
Company stage
IPO
Headquarters
Irvine, CA
Founded
2009

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