Manager – Premium Audit

Overview

Lead a high-performing remote team of 12-16 Premium Auditors and Senior Premium Auditors responsible for virtual and field audits across Workers' Compensation, General Liability, and other commercial lines. Provide strategic leadership, operational oversight, and talent development while driving audit quality, regulatory compliance, customer satisfaction, and business results.

Key responsibilities include workforce planning, recruitment, onboarding, training, coaching, and performance management to build a highly skilled and engaged audit team. Develop and reinforce technical expertise through continuous learning initiatives, audit methodology training, quality reviews, and compliance-focused coaching.

Oversee audit production, workload management, and performance metrics to ensure service level, productivity, and quality objectives are achieved. Partner with underwriting, agents, insureds, and internal stakeholders to resolve complex audit issues, improve processes, and support business goals.

Serve as a champion for quality assurance and regulatory compliance by ensuring adherence to state requirements, company filings, classification standards, and premium audit best practices. Utilize data and reporting to identify trends, drive continuous improvement, mitigate risk, and enhance operational effectiveness.

Core Competencies: Premium Audit Operations • People Leadership • Talent Development • Training & Coaching • Quality Assurance • Regulatory Compliance • Workers' Compensation • General Liability • Performance Management • Process Improvement • Operational Excellence • Stakeholder Collaboration • Reporting & Analytics

Responsibilities

Team Leadership & Management

· Supervise a remote team of 12–16 Senior Premium Auditors & Premium Auditors.

· Performs coaching, mentoring and performance management to ensure team success. Performs all necessary management functions to meet production goals and to assure that compliance and performance standards are achieved.

· Lead recruitment, onboarding, and ongoing development of audit staff. 

Audit Execution & Performance Management

· Audit Completion Targets: Ensure timely completion of assigned audits in alignment with departmental production goals and service level agreements (SLAs).

· Inventory Management: Maintain a balanced and achievable audit inventory across the team to optimize workflow and efficiency.

· Performance Monitoring: Track and report individual and team performance metrics including audit volume, turnaround time, and error rates.

Training & Development

· Support training on audit systems, policy management platforms, and other relevant applications.

· Provide technical guidance and support to team members

Quality Assurance & Reporting

· Analyze audit findings, resolve discrepancies with insureds, agents, and underwriters.

· Prepare and present monthly reports on team productivity, audit quality, and other performance metrics.

Regulatory Compliance

· Ensure audit practices comply with state regulations and company filings.

· Identify and maintain procedures for accurate classification of auditable business.

Customer and Agent Relations & Collaboration

· Collaborate & support insureds and agents audit inquiries and/or disputes within region.

· Build and maintain strong relationships with internal and external stakeholders.

Continuous Improvement

· Stay informed of industry trends and market demands to guide departmental practices.

· Contribute to process improvements and strategic initiatives within the Premium Audit department.

Qualifications

Required:

· Bachelor’s degree from a four-year college or university.

· Minimum of 5 years of relevant experience in premium audit or related field.

· Proven accountability and ownership of responsibilities.

· Strong business acumen and understanding of industry concepts.

· Excellent written, verbal, and interpersonal communication skills.

· Exceptional organizational skills and attention to detail.

Preferred:

· APA (Associate in Premium Audit) designation or willingness to obtain.

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.

The salary range for this role is $76,600 - $110,000 a year. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics. This range may be modified in the future.

This role may require a hybrid work schedule in any of our US AmTrust offices. 

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.