Intake Center Program Associate

Overview

Thrive and Change Lives

Catholic Charities of Onondaga County is dedicated to caring for those in need while promoting human development, collaboration, and the elimination of poverty and injustice; helping people in need regardless of their religion, race, ethnicity, or nationality. We believe that all people have infinite value and are worthy of our respect and compassion. Above all, we are committed to creating hope and transforming lives.

We believe that quality service begins with a passionate, motivated and hardworking workforce; a positive and caring work environment, and recognition for the challenging work our employees perform in service to others. For these reasons and many more Catholic Charities of Onondaga County is a great place to work!

Flexible Work Schedules

Remitted Tuition

Professional Development

Competitive Pay and Work Life Benefits

Professional Supervision and Coaching

Recognition and Appreciation Programs

Opportunities for Growth and Promotion

Responsibilities

Basic Function/Purpose: Facilitate the transport of individuals and families to shelter. Conduct initial

diversion/intake screening prior to contacting 211 to verify homelessness eligibility of individuals and

families. Support the quarantine placement of COVID individuals and families in DSS-contracted hotel.

Essential Functions/Responsibilities:

1. Respond to all incoming calls from clients and/or providers

2. Complete a diversion screening with walk-in clients prior to calling 211 to confirm homelessness

eligibility

3. Pick up clients and transport them to the appropriate shelter as determined by 211/DSS

4. Support quarantine of COVID clients through proper documentation prior to their hotel

placement, transportation to quarantine, and providing food, hygiene items, hotel rules

5. Work with designated hotel agencies/shelters to provide a warm client hand off

6. Maintain and update transportation logs and documentation via shift notes

7. Communicate with other shift Program Associates/Caseworkers/admin as needed

8. Ensure there is adequate staffing prior to leaving a shift

9. Observes all safety rules and regulations including use of personal protective equipment

This Position is Part Time. Pay for This Position is $18.50 an Hour

Qualifications

Education and/or Experience Required at Entry:

• H.S. Diploma or G.E.D. with up to three (3) years relevant experience or an equivalent combination of education and relevant experience.
• Experience working with homeless population preferred.

Working Conditions and Environment/Physical Demands:

• Mobility sufficient to drive to and participate in meetings at client’s homes and/or community facilities which may not meet Federal accessibility standards for disabled individuals.
• Mobility sufficient to work in an office environment. Manual dexterity sufficient to operate office equipment including machines.

Licenses/Certificate/Clearances:

• Valid N.Y.S. Driver’s License,
• N.Y.S. Central Registry clearance.

Catholic Charities is an Equal Opportunity Employer and is committed to building on our foundation of a diverse workforce; and fostering an inclusive environment that encourages the recruitment and engagement of a workforce that fully represents the community we serve. We do not discriminate against any employee or applicant on the basis of race (including traits historically associated with race), color, creed, sex/gender (including pregnancy), age, disability, religion, national origin, citizenship, military/veteran status, marital status, familial status, prior arrest/conviction record, sexual orientation, gender identity, gender expression, status of being transgender, ancestry, domestic violence victim status, predisposing genetic characteristics or carrier status, reproductive health decision making, or any other basis prohibited by law.