Banner Bank

Offers personal, business banking and loans

Mortgage Servicing Specialist 2

Retail & Commercial BankingConfirmed live in the last 24 hours

Full-timeWalla Walla, WA, USA$19.99 - $27.05 /hrIn-person

About the Job

Requirements

A high school diploma or GED is required.
At least 2 years of experience in mortgage servicing, loan operations, construction lending, or related financial services activities is required.
Working knowledge of mortgage servicing processes, systems, and operations, including transactions, account maintenance, and specialized functions such as loss mitigation.
Working knowledge of regulatory and investor requirements affecting customer servicing and loss mitigation activities.
Ability to identify and assess risks related to servicing activities, including delinquency or account issues, and apply judgment in resolving routine situations.
Ability to use systems and reporting to identify discrepancies and support issue resolution.
Ability to communicate effectively with customers and internal partners, including handling more complex servicing inquiries.
Ability to collaborate effectively with internal partners to resolve issues and support servicing activities.
Ability to manage multiple priorities and adapt to changing demands within servicing operations.
Ability to lift and move objects up to 25 pounds.

Responsibilities

Perform loan servicing activities, including transaction processing, account maintenance, and resolution of moderately complex or non-routine issues in accordance with established procedures.
Respond to internal and external customer inquiries related to loan servicing, including account activity, escrow analysis, adjustable-rate mortgage changes, payoffs, and delinquency; handle more complex or escalated inquiries as needed.
Monitor loan payment activity, suspense balances, and system reports to identify discrepancies, research issues, and take corrective action.
Audit, post, and reconcile funds related to investor-serviced or purchased loans, ensuring timely and accurate remittance, fee processing, and compliance with investor requirements.
Maintain and update loan system data, including tax, insurance, and other servicing codes, and audit loan records for accuracy and completeness.
Prepare reports and support tracking and analysis of loan portfolios, including loans serviced by third parties, to meet operational and investor reporting requirements.
Perform collection and loss mitigation activities as needed, including contacting customers about delinquent accounts, evaluating financial information, discussing repayment or assistance options, and monitoring bankruptcy accounts.
Collaborate across servicing functions as needed to prepare reports and support tracking and analysis.
Support audit, compliance, and examination activities and ensure adherence to policies, procedures, security requirements, investor guidelines, and applicable regulations.

More than 135 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. These core values shape our culture, and we were recently Great Place to Work Certified because of our outstanding workplace culture and employee experience. As well, our financial strength and stability are key reasons Forbes named us one of the Best 100 Banks in America for the tenth consecutive year.

With more than $18 billion in assets and 150 branch locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.

The Mortgage Servicing Specialist II performs a broad range of loan servicing activities, including resolving non-routine issues, supporting customer and investor needs, and maintaining accurate loan data and reporting. This role may perform specialized servicing functions, such as delinquency management or loss mitigation, in accordance with established guidelines.

Essential Functions:

Perform a broad range of loan servicing activities, including transaction processing, account maintenance, and resolution of moderately complex or non-routine issues in accordance with established procedures.
Respond to internal and external customer inquiries related to loan servicing, including account activity, escrow analysis, ARM changes, payoffs, and delinquency; may handle more complex or escalated inquiries.
Monitor loan payment activity, suspense balances, and system reports to identify discrepancies, research issues, and take corrective action.
Audit, post, and reconcile funds related to investor-serviced or purchased loans, ensuring timely and accurate remittance, fee processing, and compliance with investor requirements.
Maintain and update loan system data, including tax, insurance, and other servicing codes, and audit loan records to ensure accuracy and completeness.
Prepare reports and support tracking and analysis of loan portfolios, including loans serviced by third parties, to meet operational and investor reporting requirements.
May perform collection and loss mitigation activities, including contacting customers regarding delinquent accounts, evaluating financial information, discussing repayment or assistance options, and monitoring bankruptcy accounts.
Monitor loan payment activity, suspense balances, and system reports to identify discrepancies, research issues, and take corrective action.
Prepare reports and support tracking and analysis and collaborate as needed across servicing functions.
Support audit, compliance, and examination activities and ensure adherence to policies, procedures, security requirements, investor guidelines, and applicable regulations.

Education & Experience:

High School Diploma/G.E.D.
2 or more years experience in mortgage servicing, loan operations, construction lending, or related financial services activities.

Skills & Knowledge:

Working knowledge of mortgage servicing processes, systems, and operations, including transactions, account maintenance, and specialized servicing functions such as loss mitigation.
Working knowledge of regulatory and investor requirements, including those impacting customer servicing and loss mitigation activities.
Ability to identify and assess risks related to servicing activities, including delinquency or account issues, and apply judgment in resolving routine situations.
Ability to use systems and reporting to identify discrepancies and support issue resolution.
Ability to communicate effectively with customers and internal partners, including handling more complex servicing inquiries.
Ability to collaborate effectively with internal partners to resolve issues and support servicing activities.
Ability to manage multiple priorities and adapt to changing demands within servicing operations

Physical Demands:

Be capable of lifting and moving objects up to 25 pounds.

Compensation & Benefits:

Targeted starting salary range (based on experience): $19.99-$27.05/hr

Incentive potential

Comprehensive employee benefits, including medical, dental, vision, LTD, STD, and life insurance

Paid vacation time, sick time, and 11 company‑paid holidays

401k with up to 4% company match

Tuition reimbursement

Review Banner's employee benefits at: Employee Benefits | Banner Bank

Please take time to reviewBanner Bank's Consent & Privacy notice before applying.

Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.

Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings. Resumes submitted to any Banner Bank employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.

About the Company

Banner Bank

Offers personal, business banking and loans

Banner Bank provides a full range of banking and financial services to individuals, small and mid-sized businesses, and larger enterprises across Washington, Oregon, California, and Idaho. It operates through 200+ locations and offers checking and savings accounts, loans, mortgages, and investment services. Its products work by taking customer deposits to fund loans, generate interest income, and offer investment guidance, with a focus on local decision-making and personalized service. The company differentiates itself through a long-standing regional presence, emphasis on quality and community involvement, and recognition for financial strength (such as Forbes’ 100 Best Banks in America and a five-star Bauer Financial rating). Banner Bank aims to provide high-quality financial services while strengthening communities and delivering tailored solutions to meet each client’s needs.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Walla Walla, WA
Founded: 1890

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