Manager – Service Delivery
McDonald's
Manager – Service Delivery
McDonald's
Runs and franchises fast-food restaurants
Company Description:
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
The Global Process Lead (GPL) for Global Cash Sheet (GCS) owns the end-to-end global design, governance, and continuous improvement of the process that collates sales and operational data and assists in our revenue. The GPL is responsible for establishing global process standards, ensuring data integrity, supporting financial controls, and driving operational excellence across all markets. This role balances global standardization with local market requirements while partnering with Finance, Technology, Functional Solutions, Intelligent Operations, and Process Controls teams to support Finance Modernization initiatives, global deployments, and ongoing process transformation.
Key Responsibilities
• Own the end-to-end process strategy, governance, and operating model across global markets for the sales collection and operational data.
• Define and maintain global process standards, policies, procedures, and control requirements while accommodating approved market-specific localization needs.
• Lead discovery workshops, process design sessions, and business requirement reviews to support Finance Modernization initiatives and future-state process design.
• Serve as the business process owner for global sales and cash reporting processes, ensuring consistency, accuracy, and compliance across markets.
• Partner with Functional Solutions, Product, Technology, and Integration teams to define, prioritize, and deploy process enhancements and capabilities.
• Govern global cash sheet validations, exception management, approval workflows, sales adjustments, period close activities, and reporting requirements.
• Lead market deployments, including process design, localization assessments, testing support, cutover readiness, hypercare planning, and stabilization activities.
• Facilitate executive governance forums, stakeholder alignment, risk management, issue resolution, and key decision-making across global workstreams.
• Collaborate with Internal Controls, SOX, Compliance, and Audit teams to ensure a strong control environment and adherence to corporate policies.
• Develop and maintain global process documentation, operating procedures, training materials, and deployment artifacts to support sustained adoption and operational excellence.
• Drive continuous improvement initiatives focused on automation, exception reduction, standardization, scalability, and improved user experience.
• Provide leadership and guidance to global, market, and outsourced operational teams to ensure consistent execution and service delivery.
• Bachelor’s degree in accounting, Finance, or a related field.
• Experience with end-to-end accounting or finance business process design and/or continuous improvement.
• Experience with global ERP implementation projects.
• Exceptional written and verbal communication skills, including ability to engage with senior leadership.
• Strong analytical, benchmarking, and problem solving skills.
• Demonstrated ability to influence, drive change, and act with both decisiveness and collaboration.
• Ability to quickly absorb complex systems and process knowledge and apply it strategically.
Bonus Eligible: Yes
Long - Term Incentive: Yes
Benefits Eligible: Yes
The expected salary range for this role is $118,769.00 - $148,461.00 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Additional Information:
Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.
McDonald’s is an equal opportunity employer. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Runs and franchises fast-food restaurants
McDonald's runs and franchises quick-service restaurants for customers seeking burgers, chicken, fries, breakfast food and coffee. Its menu includes the Big Mac and Chicken McNuggets, while customers order at counters, drive-throughs, self-service kiosks and through its mobile app. Independent operators run most locations under agreements that license the brand and restaurant system. The corporation earns money from its own restaurant sales and from franchise royalties, rent and initial fees, with conventional franchise sites supported by property it owns or leases. The modern business dates to Ray Kroc's McDonald's System in 1955 and is headquartered in Chicago, Illinois.
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