Branch Manager - Single Medium Branch

We are looking for a talented Branch Manager to join our team specializing in Service for our Branch in Grand Junction, CO.

In this role, you will make an impact in the following ways: 

• Lead all branch operations and drive overall business performance by managing financial results, operational execution, and key business metrics in alignment with the Annual Operating Plan. 

• Monitor and improve branch performance through balanced scorecard measures, profit and loss results, asset management, and other critical operational and financial indicators. 

• Build and strengthen customer relationships while identifying new business opportunities, partnerships, and alliances that support branch growth and market expansion. 

• Develop a deep understanding of Cummins’ business strategy, regional market dynamics, and cross-business-unit objectives to support informed decision-making and sustainable growth. 

• Champion a customer-focused culture by driving customer satisfaction, improving Net Promoter Score (NPS) results, and ensuring exceptional service delivery across all branch operations. 

• Oversee branch service operations by implementing standardized service processes, improving Repair Event Cycle Time, and driving continuous process improvements that enhance efficiency and customer experience. 

• Lead warranty management efforts by monitoring submissions and rejections, identifying recurring product or service issues, and partnering with stakeholders to support ongoing quality improvements. 

• Foster a high-performing, safe, and engaged workforce by ensuring compliance with health, safety, and environmental standards, managing facilities and resources, and developing employees through performance management and growth opportunities.

Compensation: 

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.

To be successful in this role you will need the following: 

• Strong financial acumen to analyze branch financial performance, interpret key business metrics, manage profit and loss results, and make sound business decisions that support profitable growth. 

• Customer-focused leadership with the ability to build lasting customer relationships, understand customer needs, and deliver solutions that improve satisfaction and business outcomes. 

• Results-driven decision making to prioritize effectively, make timely and high-quality decisions, and consistently achieve operational, financial, and customer objectives. 

• Ability to build and lead high-performing teams by attracting, developing, coaching, and retaining talent while fostering accountability, collaboration, and continuous improvement. 

• Effective communication and influence skills to engage employees, customers, and stakeholders, communicate priorities clearly, and align teams around common goals. 

• Capability to direct work and drive engagement by providing clear direction, delegating responsibilities appropriately, removing obstacles, and creating an environment where employees can perform at their best. 

• Commitment to health, safety, and environmental excellence by championing a strong safety culture, ensuring compliance, and promoting responsible business practices throughout the branch.

• Strong service operations and business management expertise to optimize service capability, capacity, and coverage, improve operational processes, and deliver consistent, high-quality customer support. 

• Ability to manage conflict and navigate diverse perspectives while fostering an inclusive workplace that values different backgrounds, experiences, and ideas. 

• Strategic business mindset with the ability to balance short-term operational priorities with long-term business growth, customer success, and organizational objectives.
  
  Education, Licenses, Certifications: 
  College, university, or equivalent degree in required Business Administration, Engineering, or related subject required.
  Six Sigma Green Belt certification required. 
  
  Experience: 
  Significant relevant experience required, including managerial and budgetary experience.

Pay Range: 91,200.00 - 136,800.00 USD ANNUAL