Automotive Mechanical Repair & Maintenance·Updated on Nov 13·
Full-timeBerlin, Germany€35k - €38k /moIn-person
About the Job
Requirements
Extensive hands-on experience in e-bike mechanics; five or more years is preferred.
Previous team management experience, with a proven track record of mentoring and developing team members.
Ability to diagnose, repair, and service a wide range of e-bike brands and models.
Organizational and problem-solving ability, including managing multiple priorities in a fast-paced environment.
Basic PC skills, including email and Office.
Good knowledge of English.
Responsibilities
Provide hands-on guidance, training, and support to a team of e-bike mechanics to support their skill development and performance.
Serve as the most skilled mechanic on the team, troubleshoot complex repairs, and set technical quality standards.
Oversee daily workshop operations and optimize processes for efficiency, productivity, and adherence to service timelines.
Ensure every refurbished e-bike meets quality standards before reaching customers.
Identify operational bottlenecks and implement process improvements to enhance performance and customer satisfaction.
Work with cross-functional teams, including Operations Specialists and Customer Service, to streamline operations and improve service delivery.
Ensure safety protocols and workshop best practices are followed to promote a safe and organized work environment.
Desired Qualifications
German language skills are a plus.
Passion for sustainable mobility and a customer-first mindset.
Willingness to work as part of a team in a fast-paced environment.
Upway is a fast growing startup building the largest marketplace for refurbished e-bikes globally. We have refurbished over 20,000 e-bikes in just two years and are growing fast! We are looking for a Bike Mechanic for our Upway Berlin Refurbishment Centre, currently our largest Centre in the world. The mechanic team repairs a large number of different used e-bikes and refurbishes them to excellent condition, providing Upway’s customers with a vast and high-quality e-bike selection.
We are looking for a Team Lead – E-Bike Mechanics to oversee and guide our mechanics team. This role is crucial in ensuring that our operations run smoothly and efficiently while maintaining the highest quality standards in e-bike refurbishment and repair. As the most experienced mechanic on your team, you will be the go-to expert for technical questions, complex repairs, and process improvements. Additionally, you will be responsible for fostering a positive team culture, ensuring workflow efficiency, and maintaining top-tier quality standards.
Lead & Mentor: Provide hands-on guidance, training, and support to a team of e-bike mechanics, ensuring continuous skill development and high performance.
Technical Expertise: Serve as the highest-skilled mechanic in the team, troubleshooting complex repairs and setting the benchmark for technical excellence.
Workflow & Efficiency: Oversee day-to-day workshop operations, optimizing processes to ensure efficiency, productivity, and adherence to service timelines.
Quality Control: Ensure every refurbished e-bike meets Upway’s rigorous quality standards before it reaches customers.
Problem Solving & Innovation: Identify operational bottlenecks and implement process improvements to enhance performance and customer satisfaction.
Collaboration & Communication: Work closely with cross-functional teams (e.g. Operations Specialists and Customer service) to streamline operations and enhance service delivery.
Health & Safety Compliance: Ensure all safety protocols and workshop best practices are adhered to, promoting a safe and organized work environment.
Extensive hands-on experience in e-bike mechanics (5+ years preferred)
Previous team management experience, with a proven track record of mentoring and developing team members.
Strong ability to diagnose, repair, and service a wide range of e-bike brands and models.
Excellent organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
A passion for sustainable mobility and a customer-first mindset
Willingness to work in a team in a fast-paced environment
PC basic skills (Email, Office)
You have good knowledge of English (German is a plus)