Guest Relations Manager
About the job
- A diploma or bachelor's degree in Hospitality Management, Tourism, Hotel Management, or a related field.
- A minimum of 2–3 years of experience in Guest Relations, Front Office, or a similar guest-facing management position, preferably within a luxury hotel or resort.
- Good proficiency in English, both written and spoken.
- Excellent interpersonal, communication, and guest-relations skills.
- Strong ability to build genuine relationships with guests and colleagues.
- Excellent problem-solving and service-recovery abilities.
- Strong knowledge of luxury hospitality standards and personalized guest service.
- A professional, warm, discreet, confident, and approachable manner.
- Strong attention to detail and organizational and follow-up skills.
- Ability to anticipate guest needs and respond proactively to requests.
- Ability to remain calm and professional under pressure and adapt to changing needs.
- Strong leadership skills and the ability to motivate, coach, and support Guest Relations and Front Office teams.
- Good computer skills and familiarity with hotel systems and guest profile management.
- Ability to work effectively across departments in a fast-paced luxury hospitality environment.
- Welcome and engage with guests in a warm, professional, and personalized manner throughout their stay.
- Anticipate guest needs and preferences and proactively arrange personalized services and experiences.
- Ensure smooth guest experiences from arrival through departure, including special occasions, VIP stays, and repeat guests.
- Maintain strong knowledge of hotel facilities, services, room categories, dining options, spa treatments, activities, and local attractions.
- Provide accurate and personalized information about hotel services and experiences available at Amandari and in the surrounding Ubud area.
- Handle guest requests, inquiries, feedback, and complaints promptly, professionally, and discreetly.
- Resolve guest concerns effectively while maintaining a high level of service and protecting the hotel's reputation.
- Follow up with guests after resolving requests or concerns to ensure complete satisfaction.
- Maintain detailed records of guest preferences, requests, feedback, and service recovery actions.
- Communicate guest preferences and special requirements clearly to all relevant departments.
- Coordinate closely with Front Office, Housekeeping, Food & Beverage, Spa, Engineering, and other departments to ensure seamless service.
- Monitor guest satisfaction and identify opportunities to enhance the overall guest experience.
- Conduct regular guest interactions and gather feedback regarding their stay and experiences.
- Assist with VIP arrivals, departures, special celebrations, honeymooners, repeat guests, and other personalized arrangements.
- Ensure guest amenities, welcome arrangements, and special requests are prepared according to established standards.
- Support the Front Office team during busy periods and assist with operational requirements when necessary.
- Maintain accurate guest profiles and ensure all relevant information is updated in the hotel's system.
- Handle guest feedback and coordinate appropriate service recovery in consultation with the relevant department or management.
- Prepare and communicate daily guest information, VIP lists, special requests, and operational updates to the relevant teams.
- Monitor guest-related issues and ensure timely follow-up until resolution.
- Coach and guide Guest Relations and Front Office team members in delivering personalized and consistent guest service.
- Lead by example and maintain a professional, positive, and service-oriented attitude.
- Ensure compliance with hotel policies, procedures, safety requirements, and Amandari service standards.
- Maintain confidentiality regarding guest information and personal preferences.
- Represent the image and values of Amandari through professional appearance, communication, and conduct.
- Previous supervisory or managerial experience in a luxury hospitality environment.
About the company
Aman operates a collection of luxury hotels and resorts with a minimalist design, a small number of rooms, and locations in remote, natural settings. Guests experience intimate, quiet spaces with personalized service and curated wellness, dining, and cultural experiences. It differentiates itself through restrained, tranquil properties and discreet service, focusing on intimate hospitality rather than large-scale hotels. Its goal is to expand globally with new hotels and branded residences while preserving understated luxury and the intimate guest experience, funded by international investments.
Company Size
1,001-5,000
Company Stage
Growth Equity (Non-Venture Capital)
Total Funding
$1.8B
Headquarters
London, United Kingdom
Founded
1988
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Simplify's Take
What believers are saying
- On October 3, 2026, Aman Seoul added a first Korea entry with 49 residences.
- On September 26, 2026, Amanolu launched Aman’s Maldives debut with 52 keys and 16 residences.
- Aman’s 2026 pipeline spans Seoul, Maldives, Dubai, Singapore, Miami Beach, and Beverly Hills.
What critics are saying
- On August 5, 2026, Amanyara owners sued over Doronin’s adjacent Janu Turks deal.
- Aman’s brand depends on scarce, service-heavy execution; overruns in Seoul or Maldives damage pricing.
- If Janu litigation triggers partner defections, Aman’s expansion engine loses local capital and credibility.
What makes Aman unique
- Aman sells extreme privacy: under-100-key sanctuaries, not commoditized luxury hotels.
- Vlad Doronin’s 2022 and 2023 capital inflows fund branded residences and global pipeline.
- Aman combines hotels, residences, and clubs; Seoul and Maldives extend that model.
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Benefits
Health Insurance
401(k) Company Match
Wellness Program
Complimentary Stays at other Aman properties
Discounts at Aman New York restaurants and Aman Retail online store
Growth & Insights and Company News
6 month growth
15%1 year growth
15%2 year growth
15%Aman Seoul will bring a private urban retreat to Gangnam. October 3, 2026 4 Mins Read Aman is heading to South Korea with Aman Seoul, a new address planned for Cheongdam-dong in the Gangnam district. The project marks the brand's first hotel in the country and places it in one of Seoul's most visible luxury and cultural corridors. Rather than arriving as a standalone hotel, Aman Seoul is being conceived as a broader lifestyle development with residences, a private members' club, wellness facilities, dining, retail and cultural spaces. At a glance. * Aman Seoul will be the brand's first hotel in South Korea, planned for Cheongdam-dong in Gangnam. * The development is set to include a hotel, 49 Aman-branded residences, an Aman Club, wellness areas, restaurants, retail and cultural spaces. * The project follows a strategic partnership between Shinsegae Group and OKO Group, announced with an initial investment of approximately $500 million. Cheongdam gives Aman a powerful Seoul address. Aman Seoul is planned for the former Hotel Prima site at 52-3 and 52-7 Cheongdam-dong. The development is expected to rise 38 floors above ground, with eight basement levels, giving the property views toward the Han River and the Seoul skyline. Cheongdam is a logical landing point for Aman in Korea. The neighborhood sits within Gangnam and is closely associated with fashion houses, luxury retail, galleries, restaurants and contemporary Korean lifestyle brands. Alongside nearby Apgujeong, it has become one of Seoul's key districts for high-end shopping, dining and entertainment. For international travelers, that puts Aman Seoul close to the commercial and cultural energy of the city without moving the brand away from its familiar language of privacy and calm. A hotel, residences and Aman Club in one vertical retreat. The project will combine a hotel with 49 Aman-branded private residences, extending the brand's hospitality model into long-term ownership. The residences are planned as private homes shaped by Aman's design, space planning and service standards. For owners, the appeal is likely to be the balance between a private address and access to the services and amenities normally associated with an Aman stay. Aman Seoul will also introduce an Aman Club to the city. The private members' club is expected to include social and wellness spaces, including a swimming pool, fitness facilities and lounges. That format reflects Aman's increasingly residential approach in major cities, where the hotel becomes only one part of a more permanent community. Korean spatial ideas meet Aman restraint. Aman has said the design will draw from Korean spatial aesthetics while keeping to the brand's understated approach to contemporary luxury. That suggests a project focused less on obvious decoration and more on proportion, materiality, light and the relationship between interior spaces and nature. It is a promising fit for Seoul, where contemporary architecture often looks back to traditional Korean ideas of courtyards, framed views and a careful transition between built space and landscape. The challenge will be translating that sense of intimacy into a high-rise urban setting. Aman's strongest properties tend to avoid the mood of a conventional large hotel, creating pockets of quiet even within substantial developments. In Cheongdam, the city will remain part of the experience, but the aim is to make it feel observed from a place of stillness rather than escaped from entirely. Wellness will anchor the Gangnam project. Wellness is expected to be a major component of Aman Seoul. The development is planned with extensive spa and wellbeing facilities for hotel guests, residents and Aman Club members. That emphasis is central to Aman's identity, particularly as the brand expands from remote resorts into dense urban destinations. In Seoul, the proposition is clear enough: a highly serviced retreat in the middle of one of Asia's fastest-moving capitals. The project also gives clearer shape to the partnership between Shinsegae Group and OKO Group, which was announced earlier in 2026 with an initial investment of approximately $500 million. That collaboration was designed to develop luxury hotels, branded residences and mixed-use projects for Aman in Korea and abroad, bringing together Shinsegae's experience in large-scale integrated developments and OKO Group's work with Aman properties. For Aman loyalists, Aman Seoul adds a significant new urban destination in Asia. For Seoul, it signals another step in the city's evolution as a global luxury capital, one where hospitality, private living, wellness and culture are increasingly expected to occupy the same address.
Introducing Amanolu: aman's new property in the Maldives. September 26, 2026 by Joseph Furness A resort, residences and Aman's signature peace are set to arrive in the Vaavu Atoll Marking its milestone 40th year, Aman will open its first property in the Maldives in 2028. Dubbed Amanolu, the brand's debut Maldivian retreat draws its name from a blend of Sanskrit and Sinhala: the Sanskrit word aman, meaning peace, plus olu, a word for water lily. It is a nod not only to the tranquil setting of the Vaavu Atoll, but also to the water lilies that drift across the still waters of the Indian Ocean. Designed by Singapore-based Kerry Hill Architects and inspired by the archipelago's nature, the resort will feature 52 keys and 16 branded residences. Spanning several islands, each residence gets its own space and therefore offers vast indoor and outdoor living spaces. Wellness also gets its own island, fitted with an expansive Aman Spa and the brand's signature spa houses, alongside a dedicated activity island designed for recreation and exploration.
Aman to open first Maldives resort in Vaavu Atoll. Key points * Aman will open its first Maldives resort, Amanolu, in Vaavu Atoll with 52 keys and 16 branded residences, welcoming guests in 2028. * Designed by Kerry Hill Architects, the resort features dedicated wellness and recreation islands, an Aman Spa, Spa Houses, and watersports facilities. * Aman Residences comprise five-bedroom homes on private islands with beaches, 25-metre pools, staff accommodation, boat berths, and resort access. Aman's first Maldives development will pair a 52-key resort in Vaavu Atoll with 16 branded residences, each occupying its own private island. Named Amanolu, the property is expected to welcome its first guests in 2028. Designed by Kerry Hill Architects (KHA), the resort will have separate islands for wellness and recreation. Plans include an Aman Spa, the brand's Spa Houses, and facilities for diving, snorkelling and other watersports. Dining venues are also planned, although details have yet to be announced. The residential component, Aman Residences, Amanolu, will comprise five-bedroom homes with private beaches. Each island will have a 25-metre swimming pool, staff accommodation and a personal boat berth. The homes will be positioned for sunrise or sunset views, while some will have beaches on both sides. Residence owners will have access to the resort's dining, wellness and recreational facilities. The development brings Aman into the Maldives with a small resort and a residential offering built around individual islands.
Hyatt hires Aman wellness chief to strengthen luxury hotel strategy. By Iuliia Tore / Sep 21, 2026 / 3 minutes of reading Table of Contents Hyatt Hotels Corporation has appointed longtime Aman wellness executive Yuki Kiyono as corporate vice president of brand effectiveness, luxury, strengthening the hotel group's focus on wellbeing across its growing high-end portfolio. Kiyono joins Hyatt after 13 years with Aman, where she most recently served as global head of health and wellness development and oversaw wellness, spa and medical operations across Aman and its sister brand Janu. At Hyatt, she will work under Tamara Lohan, global brand leader - luxury, helping shape how wellbeing is integrated across brands, hotel development, residences, operations, guest experience and commercial performance. READ MORE: Hyatt puts wellness deeper into luxury strategy. Hyatt has been strengthening its luxury leadership as it expands brands including Park Hyatt, Alila, Miraval, Impression by Secrets and The Unbound Collection by Hyatt. The group appointed Mr & Mrs Smith co-founder Tamara Lohan to lead its global luxury brand strategy, with responsibility for differentiating its high-end brands while improving consistency and guest experience across the portfolio. Hyatt said in December that its luxury estate had grown to nearly 125 hotels representing more than 21,000 rooms worldwide, with further expansion planned across major leisure and urban destinations. Kiyono's appointment adds specialist wellness expertise to that structure, linking wellbeing more directly with luxury brand positioning rather than treating it only as a spa or resort amenity. From Aman Tokyo to global wellness strategy. Kiyono joined Aman in 2013 ahead of the opening of Aman Tokyo, the luxury group's first urban hotel. She went on to hold senior spa and wellness positions across North Asia before becoming global head of health and wellness development in 2022. In that role, she worked across Aman and Janu on wellness concepts, spa operations and broader health-focused guest experiences. Kiyono was also closely involved in shaping the wellness proposition for Janu, including Janu Tokyo and its four-floor, 4,000-square-metre wellness centre. Miraval expands beyond the United States. The appointment comes during a significant period for Hyatt's wellness business. Miraval opened its first resort outside the United States in Saudi Arabia earlier this year, bringing the wellness brand to Shura Island at The Red Sea. Miraval The Red Sea includes 180 guestrooms and suites alongside a 3,000-square-metre Life in Balance Spa with 39 treatment rooms, wellness studios and dedicated mindfulness spaces. Hyatt has also expanded wellbeing initiatives across its wider portfolio through hotel programming, partnerships, retreats and wellness-focused meetings. Kiyono's arrival suggests the next stage will place particular emphasis on how wellness influences the identity and commercial positioning of Hyatt's luxury brands as the company continues to expand globally. Iuliia is the editor-in-chief and oversees all editorial content.She was born and raised in Kharkiv, Ukraine. Iuliia is passionate about all aspects of travel and tourism and holds a Master's degree in International Tourism Management.Iuliia Tore lives for two houses in Kharkiv and in Valencia, Spain, and loves spending time outdoors. Work aside, she has a passion for travel, painting, arts, food, and culture.
Aman Spa at The Connaught wins SATCC award at the Luxury Spa Edit Awards 2026. School of Natural Therapies is delighted to share some wonderful news for one of its valued training partners. Aman Spa at The Connaught has won the SATCC award at the Luxury Spa Edit Awards 2026, recognising the very best SATCC-approved spas providing safe touch therapies for clients undergoing or recovering from cancer treatment. Mandarin Oriental, Carden Park and Jumeirah were highly commended in the same category. The Standards Authority for Touch in Cancer Care (SATCC) is a registered charity dedicated to setting the standard in oncology touch care, bringing together expert training, spa therapists and the clients who need them. It is a charity School of Natural Therapies is proud to be affiliated with, and this award is a fantastic acknowledgement of the work Aman Spa's team have put into supporting their guests through every stage of their wellbeing journey. A training partnership School of Natural Therapies is proud of. Aman Spa at The Connaught has worked closely with School of Natural Therapies over the past year, with their team completing its Diploma in Oncology Massage & Cancer Care alongside advanced clinical sports and remedial massage training. You can read more about that partnership in its earlier article, Aman Spa at The Connaught Partners with The School of Natural Therapies, and see how the training was delivered on-site in its Connaught on-site training case study. The three-day oncology programme gave the Aman Spa team the theoretical knowledge and hands-on techniques needed to safely and confidently adapt spa therapies for guests at any stage of their cancer journey, including an understanding of the fascial network and how touch can help alleviate some of the physiological effects of cancer treatment or surgery. Training extended beyond the therapists themselves too, with the Aman Spa reception team also learning how to sensitively guide guests through their spa journey. Why this award Matters. Awards like this help raise the profile of oncology massage training within the luxury spa sector, showing that compassionate, well-informed touch therapy has a genuine place alongside traditional spa treatments. It is exactly the kind of recognition that reflects why School of Natural Therapies introduced its Diploma in Oncology Massage & Cancer Care in the first place. If you would like to understand more about this area of practice, its guide, A Guide to Oncology Massage Training: Benefits and Why It Matters, explains the training in more depth. School of Natural Therapies were also proud to be featured in the SATCC Spring 2026 newsletter, another reflection of its ongoing commitment to this specialist area of training. Congratulations to the Aman Spa team. Huge congratulations to everyone at Aman Spa at The Connaught on this achievement. It has been a genuine privilege to support their team's professional development, and this award is a wonderful reflection of the skill, care and dedication they bring to their guests every day. If you manage a spa, wellness centre or luxury hotel and would like to offer your team specialist training in oncology massage or other advanced techniques, visit its Diploma in Oncology Massage & Cancer Care page or its Massage Training for Teams page to find out more.