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Full-Time

Customer Operations Manager

Confirmed live in the last 24 hours

C3.ai

C3.ai

1,001-5,000 employees

Enterprise AI software for digital transformation

Enterprise Software
AI & Machine Learning

Mid

No H1B Sponsorship

Vienna, VA, USA

Category
Supply Chain Management
Operations & Logistics
Required Skills
Tableau
Looker
Data Analysis
PowerPoint/Keynote/Slides
Requirements
  • 4+ years of relevant work experience in customer services/success operations, business operations, or similar roles
  • Bachelor's degree in Business, Finance, or related field of study
  • Clear and concise communication skills - both written and verbal
  • Proficiency in Excel, PowerPoint, and a major BI tool (PowerBI, Looker, Tableau, etc.)
  • Strong analytical, reporting, and process development skills
  • Self-starter, problem-solver, detail-oriented, and a team player
  • Candidates must be authorized to work in the United States without the need for current or future company sponsorship.
Responsibilities
  • Define and track key performance indicators for projects and customer accounts, supporting program oversight and management
  • Improve and implement operations processes within customer-facing departments, driving change management and facilitating company scaling
  • Unify data from disparate sources and conduct analyses to generate actionable insights for leadership
  • Develop, maintain, and publish business intelligence dashboards
  • Manage time-tracking software for accurate analysis of project and resource allocations
  • Support department and company-level planning cycles, tracking goal achievement, and preparing materials for leadership review
  • Collaborate with the Finance and Revenue teams to track customer contracts, forecast services revenue, and assist with financial reporting requirements
  • Develop and maintain resource allocation strategies to optimize utilization across projects.
  • Collaborate with project managers to understand resource needs and allocate resources accordingly.
  • Monitor resource availability and proactively address resource conflicts or constraints.
  • Track and report on resource utilization metrics to stakeholders.
  • Partner with executive leadership to forecast resource needs based on project pipelines and strategic initiatives.
  • Continuously improve resource management processes and tools to enhance efficiency.
  • Ensure compliance with company policies and procedures related to resource allocation.

C3.ai develops large-scale AI applications designed to help businesses undergo digital transformation. Their products focus on integrating artificial intelligence into various business operations, enhancing efficiency and decision-making. The C3 AI Application Platform allows companies to create, deploy, and manage AI solutions tailored to specific needs, covering areas like customer relationship management, supply chain optimization, and sustainability. A key differentiator for C3.ai is its low-code and no-code development environments, which enable users with different technical skills to build AI applications easily. The company's goal is to make AI accessible to a wide range of industries, driving operational efficiency and innovation.

Company Stage

Series F

Total Funding

$228.5M

Headquarters

Redwood City, California

Founded

2009

Growth & Insights
Headcount

6 month growth

9%

1 year growth

7%

2 year growth

27%
Simplify Jobs

Simplify's Take

What believers are saying

  • C3.ai's recent launch of C3 Generative AI for Government Programs positions it as a key player in the public sector, potentially leading to significant new contracts.
  • The company's ability to offer customized AI solutions across various industries ensures a broad market reach and diversified revenue streams.
  • C3.ai's low-code and no-code tools empower a wider range of users to develop AI applications, potentially accelerating adoption and customer retention.

What critics are saying

  • The enterprise AI market is highly competitive, with major players like Amazon, Google, and Microsoft posing significant threats.
  • Dependence on large-scale clients like Baker Hughes and the U.S. Air Force could lead to revenue volatility if these clients reduce or terminate their contracts.

What makes C3.ai unique

  • C3.ai's low-code and no-code development environments, such as C3 AI Studio and C3 AI Ex Machina, significantly lower the barrier to entry for businesses adopting AI technologies, unlike many competitors.
  • The company's focus on high-value use cases across diverse industries, including energy, public sector, and financial services, allows it to tailor solutions specifically to the needs of these sectors.
  • C3.ai's strategic partnerships, such as with Google Cloud for government programs, enhance its credibility and reach in the public sector.

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Benefits

Education - Lifelong learning is a part of C3 AI. That’s why we will cover the total cost for employees to earn a master’s degree in computer science online. Those who complete the degree get three more big perks—a $25,000 cash bonus, a guaranteed 15% raise and a stock grant.

Relax and recharge - In the United States, C3 AI offers 15 days of paid time off every year. As your tenure with the company grows so does your paid time off! C3 AI also offers 10 paid public holidays around which you can build your vacation leave.

Training - C3 AI holds monthly employee training sessions as well as weekly lunch-and-learns. C3 AI also encourages further education by offering bonuses for the successful completion of select online courses.

Health coverage - C3 AI offers competitive coverage. Our program includes medical, dental, and vision.

401K - C3 AI offers fund options via Charles Schwab for retirement savings.

Equity - Restricted stock units are granted to all full-time C3 AI employees.

Free gym membership - To help keep you at the top of your game, C3 AI offers employees a free gym membership at our state-of-the-art fitness facility.

Catered lunches daily - C3 AI provides a fully stocked snack area and beverage refrigerator that contains everything from energy drinks to sodas and iced tea. Every day C3 AI provides a catered, gourmet lunch so that the team can relax together and share ideas.

Commuter check program - C3 AI offers tax saving commuter benefits program.

Travel assistance - Employees are provided global health insurance while traveling for business

Ping-pong and pool tables - C3 AI has been known to host ping-pong and pool tournaments, allowing you to step away from the monitor. This is the perfect opportunity to enjoy coworkers while hitting a white ball at them.

Friday happy hour - Relax and unwind at the end of the week at C3’s weekly Friday Happy Hour. Enjoy good food, good drinks and great company at our office.

Flexible spending accounts - C3 AI offers both Health Care and Dependent Care Flexible Spending Accounts. Both accounts enable you to pay for essential health and wellness before you pay taxes on it.

Life insurance - C3 AI offers short term / long term disability, life insurance and AD&D insurance.

Additional leave benefits - C3 AI offers paid time off for bereavement and jury leave.

Continental breakfast - It’s the most important meal of the day. C3 AI offers breakfast five days a week, including oatmeal, cereal, fruit, and delicious coffee.