Role and responsibilities

• Handle phone and email volumes and serve as “traffic control” for incoming customer needs.
• Assist IDX members with a wide variety of issues.
• Update billing payment, account updates & changes. 
• Answer questions about service coverage and general information.
• Become an expert in all aspects of IDX products and services.
• Enter data into multiple computer applications.
• Assist with all Customer Care Specialist tasks and projects.
• Perform various office and administrative tasks as assigned.
• Entrusted with sensitive member and client information.
• Able to work varied shifts as well as overtime in occasional times of company need. 

Required qualifications and skills

• Experience in a client-based services environment, typically obtained in 2+ years.
• Passion for problem solving.
• Impeccable follow up and follow through.
• Ability to handle heavy call volumes.
• Strong attention to detail.
• Expert organization and prioritization skills.
• Ability to concentrate and work proficiently with constant interruptions.
• Working knowledge of MS Office and associated programs.
• Able to type 20-30 Words Per Minute.
• Strong communication and customer service skills, both verbal and written.
• Refined interpersonal skills.
• Able to work under pressure while dealing with sensitive and confidential issues.
• Ability to communicate clearly with members.
• Positive attitude in difficult situations.
• Completes assignments in a timely manner.
• Advanced customer service and some technical support abilities, strong analytical and problem-solving skills, a high level of professionalism, the ability to multi-task, strong attention to detail and self-motivation.

Desired qualifications and skills

• Experience providing customer service over the phone and via email
• Credit card billing, fraud, identity theft and payment systems experience

Benefits

• Competitive compensation
• Community-driven culture with employee events
• Regular catered lunches for in-office work; snacks, drinks available daily
• Generous time off 
• Comprehensive health benefits & 401(k) plan
• Fun, modern workspace
• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

Interested?

• Ready to apply? Visit us at https://www.zerofox.com/careers to find out more and join the best team in the security industry.
• Not ready to apply? Email careers_at_zerofox_dot_com to speak with a member of the team!

Other Information

• Work to be partially performed at our office in Portland
• This role requires occasional work on nights and weekends as needed.