Help Desk Specialist

Job Description

Interco has an opening for a skilled Help Desk Specialist in the IT department. The ideal candidate is a highly organized individual that has excellent customer service skills as well as strong technical skills. This Help Desk Specialist is responsible for providing technical support to end-users, maintaining hardware and software systems, and ensuring seamless connectivity across the organization.

Responsibilities Include: 

• Resolve help desk tickets
• Provision workstations
• Troubleshoot connectivity and file share issues
• Diagnose hardware issues
• Work with Active Directory and Microsoft O365 
• Workstation and wire management
• Catalogue IT assets

Qualifications

• Bachelor's degree in computer science or computer information systems or a related major
• At least two years of experience as a desktop support technician or similar role 
• Experience in a domain environment

Additional Information

Compensation: 

• $40,000-$50,000 Annually 
• 100% Company-paid Medical, Dental, Vision 
• Accelerated paid Vacation time 
• Paid vacation Christmas Eve through – New Year’s Day for all employees 
• 401(k) with generous company match after one year 
• 100% Company-paid Short-Term Disability, Long-Term Disability 
• Company paid $25K life insurance policy 
• Salary plus annual performance review and bonus 

As a matter of company policy, Interco do not sponsor employment visas or hire from out of the USA, nor does Interco sponsor candidates who do not currently reside within the USA without an existing H-1B visa. 

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties or responsibilities that will be required. Interco reserves the right to modify this job description at any time, including assigning or reassigning job duties or eliminating this position at any time. 

Candidate information will be kept confidential according to EEO guidelines. 

Work remotely: No 

www.intercojobs.com 

Company Information 

Interco has been recycling computers, batteries, metals, and electronics with a focused track record of innovation and integrity since 1996. The company specializes in the placement of smelter-ready materials catering to commercial, industrial, dealer, and government organizations nationwide.  

The Interco recycling facilities are separated into three departments: nonferrous metals, computers and electronics, and battery processing. The nonferrous facility is located on the 40-acre main campus in Madison (IL) while the computers and electronics are processed in Edwardsville where the Administrative and some logistics offices are located. The commercial department is located on The Hill in St. Louis. 

www.intercojobs.com