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Vivenu

Full-service ticketing platform for events

Enterprise Customer Success Manager

Customer SuccessConfirmed live in the last 24 hours
Full-timeTampa, FL, USANo salary listedIn-person

About the Job

Requirements

  • At least 5 years of experience in Customer Success, Account Management, or Consulting, specifically managing high-value enterprise accounts.
  • Deep knowledge of the sports and live events ecosystem, including on-site operations such as point of sale, scanning, and payments, and the digital fan journey.
  • Ability to navigate complex organizations and build authority with C-suite executives and ownership groups.
  • Experience owning structured delivery timelines and managing risks associated with high-pressure on-sale events and system migrations.
  • A data-driven approach to monitoring KPIs, identifying churn risks, and translating platform adoption into client revenue growth.
  • Ability to quickly master complex platform features and translate them into effective training for sales, marketing, and ticketing teams.

Responsibilities

  • Manage a portfolio of the company’s largest and most complex sports team, venue, and live event customers as their primary point of contact.
  • Build relationships across customer organizations, including with box office managers, sales, service, marketing, and executive leaders, and drive stakeholder engagement through business reviews and strategy workshops.
  • Align the company’s roadmap with customers’ long-term goals, proactively manage contract renewals, and secure account expansion by demonstrating return on investment.
  • Lead hands-on platform onboarding in partnership with a Customer Experience specialist and/or third-party implementation partner.
  • Own structured project management, including task, issue, and risk management, to deliver successful on-sales and first-event go-lives.
  • Ensure online and on-site needs, including point of sale, payments, and scanning, support a successful day-one customer experience.
  • Monitor KPIs and adoption patterns, and ensure ticket shops and event pages follow leading practices to support conversion, sellouts, and revenue.
  • Detect churn risks early and implement concrete action plans to improve adoption and satisfaction.
  • Represent large-customer needs internally and provide structured, data-backed feedback to Product to shape the platform.
  • Facilitate adoption workshops and deliver tailored training sessions and product roadmap briefings to help customer teams use platform features effectively.
  • Consult with customers on revenue optimization, customer data strategy, shifting sales online, ancillary revenue upsells, and improving the digital fan experience.

About the Company

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Vivenu

Full-service ticketing platform for events

Vivenu is a unified ticketing platform for planning, marketing, and analyzing event ticket sales. It helps organizers fully own their ticketing operations, giving them control over revenue and customer data and removing tedious workflows. The product works as a full-service platform that lets users create personalized ticket shops, manage all sales channels and contingents in one place, and use analytics to optimize sales. It differentiates itself by prioritizing ownership and control for organizers, consolidating all ticketing tasks into a single system rather than relying on traditional, fragmented platforms, and supporting events from small scale to very large. Its goal is to disrupt the traditional ticketing market by returning power to event organizers and making the ticketing process easier and more effective, so clients can run their events and increase ticket sales.

Company size
51-200
Company stage
Series B
Total funding
$65.4M
Headquarters
Düsseldorf, Germany
Founded
2018

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