Receptionist

Description

RECEPTIONIST - Behavioral Health

Company Description

Rivyve Behavioral Health is a 90 bed Behavioral Health Residential Facility (BHRF) located in Bullhead City, AZ, which provides substance abuse and mental health services for adults over the age of 18.  We are an evidenced based program treating the whole person (mind, body and spirit). We understand each of our resident’s needs is unique and our goal, regardless of the program setting, is to assist each individual with long-term sobriety and mental health stability and awareness. We deliver services in partnership with government agencies, hospital systems and health plans. 

Job Description

 Provides general office support with a variety of clerical activities and related tasks. The Receptionist is responsible for answering incoming calls, checking clients and vendors in/out of the building, directing calls to appropriate staff, mail distribution, flow of correspondence and for the day to day tasks and responsibilities of the reception desk.

Statement of Skills, Knowledge & Abilities

• Demonstrate the company mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders
• Establishes and maintains a recovery culture and philosophy within the program.
• Promotes and maintains good relationships and communication between departments, residents, families and community figures.
• Ensures high quality services are being provided to all persons served. 
• Assures facility/program honors the rights of persons served. 
• Collaborates with other staff in implementation of corporate initiatives, and other services, as needed. 
• Duties and responsibilities may be added, deleted and/or changed at the discretion of      management.
• Ability to maintain customer and community partner relations. 

Education & Qualifications

· Minimum high school diploma or GED

· Current Arizona Driver License and a current satisfactory 36-month Motor Vehicle Record (MVR).

· Must be 21 years of age.

· Clean background Check.

· Minimum of one-year sobriety from drugs and/or alcohol.

· Must possess a level one Fingerprint Clearance Card (if you do not have a current application must be submitted within 20 days of employment)

· Negative TB Test within the past at 12 months

· Ability to show compassion and empathy with one-on-one contact and over the phone is required

· Ability to multitask, work well under pressure

· Proficiency with Microsoft Office (Word, Excel, Outlook) required. 

· Ability to multi-task and successfully prioritize workload

· Ability to read and interpret written information; write clearly and informatively; edits work for spelling and grammar

· Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; and participates in meetings.

Conditions of Employment 

· CPR/ First Aid Certified

· Successful candidate must submit to a TB test, or provide a copy of your latest test results in the last 12 months, and Urine analysis.

· Must possess a level one Fingerprint Clearance Card (application must be submitted within 20 days of employment)

· If in recovery, must have a minimum of one-year sobriety prior to application.

· Drivers must have a clean 36-month vehicle record check

Working Conditions

· Moves intermittently during working hours. 

· Works in office areas as well as throughout the facility and its premises.

· Is subject to frequent interruptions.

· Is involved with residents, family members, personnel, visitors, government agencies and personnel all under various conditions and circumstances.

· Is subject to hostile and emotionally upset residents, family members, personnel, and visitors.

· May be involved in community and civic health matters and projects.

· Attends and participates in continuing educational programs.

· Is subject to injury from falls, burns from equipment, odors, throughout the work day, as well as reactions from dust, disinfectants, tobacco smoke, and other air contaminants.

· Is subject to exposure to infectious waste, diseases, and conditions, including TB, HIV, AIDS, and Hepatitis B and C viruses.

· May be subject to the handling of and exposure to hazardous chemicals. 

· Communicates with the medical associate, nursing personnel, and other department personnel