Food Service Supervisor

Job Summary:

The fresh foods supervisor will effectively direct and supervise all activities of the deli/food service department and its personnel to achieve merchandising, sales and customer service goals established for the department. Must have previous food service management experience (2 years minimum) and must truly have a love and passion for food and serving the customer!

At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us.  

The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value. 

Job Description:

Responsibilities include but are not limited to:

• Directing department personnel, meeting department’s goals and objectives, communicating directly with the store management and department supervisors.

• Selecting, on-boarding and coaching all new team members.

• Scheduling all team members.

• Engaging with customers through smiles and greetings, offering product information, providing selling suggestions and active sampling and always giving a genuine thank you.

• Taking customer orders, ensuring orders are completed on time and to the customer’s satisfaction.

• Ensuring department personnel follow all county, city and company food safety and sanitation guidelines and policies.

• Ordering the products and supplies necessary to maintain adequate stock levels and keep merchandising levels at prescribed standards.

• Overseeing the preparation and serving/merchandising of deli/ food service items, which includes items such as breakfast, lunch and dinner entrees, fried foods, pizzas, prepared salads, soups, soups, sandwiches, roller grill items, hot and cold beverages and snack items.

• Displaying deli/food service items following del/food service department and/or company merchandising guidelines.

• Follow product recipes without deviation.

• Attentively rotating deli/food service items for sale, ensuring quality and safety and product shrink control.

• Receiving merchandise for sale and supplies, auditing invoices, breaking down orders, positioning cases of products in the deli storage area or in refrigerated walk-in coolers or frozen food walk-ins freezers.

• Periodically counting product for inventory purposes.

• Complete all paper work in a timely and accurate manner.

• Processing cash register transactions, giving back change, and refunds.

• Using scale printer machine, ensuring weights and pricing are correct.

• Understanding the importance monitoring product pricing, signage, and placement as well as the use of product shelf tags and shelf signage.

• Keeping clean, neat and orderly sales counters, food prep areas, warehouse shelving and walk-in coolers and freezers.

• Ensuring all department personnel use proper safety equipment and procedures.

• Performs other duties as needed or assigned by management.

• High School Diploma or equivalent.

• Must be at least 18 years old. 

• Two years prior experience in a fresh foods environment preferably in a management role.

• Flexibility to work weekend, holiday and/or evening shifts and assist other locations as needed.

• Must have reliable transportation and valid driver’s license.

• Serv-Safe certification preferred.

• Desire to learn new products and new recipes.

• A love of foods and a creative nature. 

• Remain helpful, tactful and courteous at all times.

• Work quickly and efficiently, sometimes with little direction, to accomplish assigned duties.

• Add, subtract, divide, multiply and perform other basic business math calculations.

• Learn to use register, scales, scanners and debit/credit terminals.

• Learn to use UPC codes, store signage, and learn and memorize various register keys and codes.

• Read UPC codes, product labels, shelf signage, register forms, and posted company policies/procedures.

• Learn a wide variety of deli/food service products, including the ingredients that go into those products.

• Communicate openly and professionally through appropriate body language, facial expressions and speech.

• Listen to and understand verbal and non-verbal communication of customers and fellow team members.

• Work with deli ingredients including various meat items, vegetables and fruits, spices, nuts, flavorings, sauces and oils.

• Physical Requirements

  • Be able to lift up to 25lbs on occasion.

  • Reaching above shoulder height and bending below waist.

  • Work in walk-in coolers and freezers.

  • Stand for long periods of time, bend and twist, and frequently lift and/or maneuver merchandise and supplies.

  • Be dexterous enough with hands and fingers so as to be able to use necessary equipment, including knives, slicers, burners, ovens, fryers and rotisseries.

Additional Job Description:

Pay Range:

$17.66 - $20.87

The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.

Our Commitments to You

• Coins! We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development.

• Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.

• The Road Ahead – We offer 401k and a match component!

• Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.

What to Expect From the Hiring Process

We value passion and potential. Please apply if you’re qualified and interested—we’d love to hear from you. 

A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match. 

Interviews are conducted virtually and in person, depending on the role. We’ll provide more details about next steps if selected to move forward.  

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.

*Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.