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Kaseya

Integrated IT management and security platform

Account Manager

Account ManagementConfirmed live in the last 24 hours
Full-timeToronto, ON, Canada

About the Job

Requirements

  • At least 2 years of experience in account management or a relationship-focused sales role.
  • Ability to meet or exceed sales targets.
  • Ability to work in a fast-paced environment and demonstrate motivation, coachability, and resilience.
  • Strong organizational and interpersonal skills.
  • Strong analytical and forecasting abilities.

Responsibilities

  • Take ownership of a portfolio of Managed Service Provider accounts and identify upsell and cross-sell opportunities across Kaseya's product suite.
  • Build relationships with existing MSP customers, connect with key decision-makers, and align solutions to their changing business needs.
  • Develop and execute account plans, including regular outreach, check-ins, and business reviews, to identify opportunities and drive account expansion.
  • Monitor product usage and adoption metrics, address adoption gaps, and increase engagement to support customer growth and retention.
  • Own and exceed revenue targets by driving expansion within the account portfolio.
  • Partner with Customer Success, Sales, and other internal teams to deliver a seamless customer experience and maximize account potential.
  • Use Salesforce to manage the pipeline, track account activity, and maintain accurate forecasting and reporting.

Desired Qualifications

  • Experience in B2B sales managing or working with small to mid-sized businesses or Managed Service Provider clients.
  • A strong commercial mindset and interest in account growth and expansion.
  • Experience using customer relationship management tools; Salesforce is preferred.

About the Company

Kaseya

Integrated IT management and security platform

Kaseya offers an integrated IT and security management platform used by MSPs and internal IT teams to monitor, secure, and automate tasks across endpoints, networks, and cloud services. The IT Complete Platform automates routine chores, centralizes operations, and adds auditing, compliance, and IT documentation through strategic acquisitions, while integrating with Microsoft 365, Google Workspace, and Salesforce. Unlike many point tools, it provides a single system that covers IT management, security, auditing, and documentation, supported by a global network of IT service providers. Its goal is to help IT professionals run safer, more efficient operations and deliver reliable service while reducing cybersecurity risks and costs.

Company size
5,001-10,000
Company stage
Late Stage VC
Total funding
$699.1M
Headquarters
Miami, FL
Founded
2000

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