Associate CRM Analyst-Salesforce
Posted on 2/9/2024
Cars Commerce

1,001-5,000 employees

Data & Analytics

Company Stage

N/A

Total Funding

N/A

Founded

1998

Headquarters

Chicago, Illinois

Growth & Insights
Headcount

6 month growth

15%

1 year growth

22%

2 year growth

30%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Agile
Communications
Salesforce
CategoriesNew
Sales & Account Management
Product
Growth & Marketing
Requirements
  • Clear, concise written and verbal communication
  • Salesforce Certified Administrator (ADM-201)
  • Data Management experience
  • Intermediate Excel skills
  • Strong organizational skills
  • Demonstrates an approachable customer-centric attitude
  • Embraces new technology, applications, and solutions
  • Able to work in a fast-paced environment and balance multiple priorities
  • Keen on learning new techniques and exhibiting a growth mindset
Responsibilities
  • Monitor the CRM ticket queue in order to gain exposure to a wide range of Salesforce.com issues/requests. Working under the supervision of senior members for complex issues.
  • Handling user management and licensing for Salesforce users.
  • Assist with system audits including but not limited to users, profiles, permission sets, queues, fields, page layouts, and record types.
  • Data import/export activities, including required mapping, and data scrubbing, as required for individual data import/export requests.
  • Develops and maintains a knowledge base of Salesforce training materials for business users (internal teams).
  • Assist in user training as required.
  • Ability to work on projects from start to finish with supervision from senior members.
  • Ability to problem-solve, work closely with team members to understand end-user concerns, and be able to provide potential solutions.
  • Continuously learning about administration and configuration of Salesforce.com.
Desired Qualifications
  • Bachelor's degree preferred
  • Functional Salesforce experience
  • Agile experience a plus