Associate CRM Analyst-Salesforce @ Cars Commerce

Be essential at Cars Commerce

At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challenge and Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we’re obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

About the Role:

The Associate CRM Analyst is an entry-level role on the CRM team. This role serves as a liaison between the CRM team and many other departments throughout Cars Commerce on everyday requests. This position must have excellent communication skills and be comfortable speaking to a variety of people at varying levels throughout the company.

Responsibilities include:

Monitor the CRM ticket queue in order to gain exposure to a wide range of Salesforce.com issues/requests. Working under the supervision of senior members for complex issues.
Handling user management and licensing for Salesforce users.
Assist with system audits including but not limited to users, profiles, permission sets, queues, fields, page layouts, and record types.
Data import/export activities, including required mapping, and data scrubbing, as required for individual data import/export requests.
Develops and maintains a knowledge base of Salesforce training materials for business users (internal teams).
Assist in user training as required.
Ability to work on projects from start to finish with supervision from senior members.
Ability to problem-solve, work closely with team members to understand end-user concerns, and be able to provide potential solutions.
Continuously learning about administration and configuration of Salesforce.com.

Required Skills & Experience:

Able to translate business ideas and concepts into technical requirements
Clear, concise written and verbal communication
Salesforce Certified Administrator (ADM-201)
Data Management experience
Intermediate Excel skills
Strong organizational skills
Demonstrates an approachable customer-centric attitude
Embraces new technology, applications, and solutions
Able to work in a fast-paced environment and balance multiple priorities
Keen on learning new techniques and exhibiting a growth mindset

Preferred Skills & Experience:

Bachelor’s degree preferred
Functional Salesforce experience
Agile experience a plus

#LI-REMOTE; #LI-AK2

In the spirit of pay transparency, we are excited to share the base salary range for this position which is not inclusive of bonuses, benefits or other forms of compensation that the position may be eligible for. If you are hired at Cars Commerce, your final base salary compensation will be determined based on factors such as skills and/or experience. If the salary range is close to what you’re seeking, then we encourage you to apply and learn more about the total compensation package for this position.

Salary Range

$62,700—$76,800 USD

Our Comprehensive Benefits Package includes:

Medical, Dental & Vision Healthcare Plans
401(k) with Company Match + Immediate Vesting
New Hire Stipend for Home Office Set-Up
Employee Stock Purchase Program
Generous PTO
Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset
Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day
Learn more about our Benefits, Perks, & Culture on our LinkedIn Life Pages!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. California Applicants: Click here to review our California Privacy Policy for Applicants. For current employees, please click here to review our California Privacy Policy for Employees.

Compensation Overview

Be essential at Cars Commerce