Senior Customer Experience Specialist

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.

YOU MUST HAVE 

•  Bachelor's degree / equivalent, or High school diploma with significant relevant experience (3 years). 
• Advance English (B2 minimum

WE VALUE 

• Attention to detail 
• A knowledge of principles and best practices in (customer service) 
• Good team and communication skills 
• An ability to take initiative and work with limited direction 
• An ability to learn quickly, self-learner 
• Experience with SAP, Customer Portals, , Excel, integrated reporting systems

#LI-Hybrid

• End to end Order processing / order management 
• Processing Returns 
• Advocate of creating a memorable customer experience
• Customer Invoicing