Vice President Implementation Manager - Enterprise Merchant Services
No salary listed
Senior
Tampa, FL, USA+1 moreMore locations: Tempe, AZ, USA
In Person
Project & Program ManagementProject Management
About the job
Requirements
- At least 5 years of experience leading complex client implementations, onboarding, or integration projects in payments, fintech, or commerce platforms.
- Working knowledge of payment processing and merchant services concepts, including transaction flows, settlement, disputes or chargebacks, and reconciliation.
- Experience applying project management practices, including scope management, timeline planning, and dependency tracking.
- Ability to communicate status, risks, and tradeoffs clearly to stakeholders across seniority levels.
- Ability to manage multiple workstreams in a deadline-driven environment.
- Structured problem-solving skills to diagnose issues and drive resolution to closure.
- Experience partnering cross-functionally to align priorities and deliver outcomes across product, technology, operations, and risk.
- Proficiency with reporting and analysis tools such as Excel and Tableau, and collaborative documentation practices.
- Experience producing clear written deliverables such as project plans, runbooks, and stakeholder updates.
- Ability to de-escalate issues by clarifying facts, aligning owners, and driving next steps.
- Ability to adapt delivery plans in changing environments while maintaining accountability and transparency.
Responsibilities
- Lead end-to-end client implementations from kickoff through launch, aligning scope, timelines, and success criteria.
- Build and maintain implementation plans, milestone tracking, and status reporting for internal and client stakeholders.
- Facilitate client and internal working sessions to drive decisions, remove blockers, and maintain delivery momentum.
- Coordinate cross-functional teams, including sales, relationship, product, technology, operations, and risk, to execute onboarding activities.
- Identify risks, issues, and dependencies early; escalate appropriately and drive timely resolution.
- Create written communications, including status updates, executive summaries, and escalation materials.
- Improve implementation execution by identifying process gaps, proposing solutions, and standardizing repeatable practices.
- Support change initiatives that enhance client experience, automation, and operational efficiency.
- Ensure implementation activity aligns with applicable controls, operational requirements, and governance expectations.
- Maintain accurate documentation of plans, decisions, and deliverables to support transparency and auditability.
- Contribute to team learning through knowledge sharing, training participation, and continuous improvement efforts.
Desired Qualifications
- Familiarity with API documentation tools and formats, including OpenAPI/Swagger, YAML, and JSON.
- Familiarity with version control and collaboration workflows such as GitHub.
- Familiarity with process improvement methods such as Lean and Six Sigma.
- Exposure to automation and analytics use cases that improve onboarding or implementation outcomes.
- Ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.
About the company
JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.
Company Size
10,001+
Company Stage
IPO
Headquarters
New York City, New York
Founded
1799
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Simplify's Take
What believers are saying
- Growth is broad-based: every JPMorgan division posted record revenue in the June 2026 quarter, and trading jumped 35%.
- Stock grants gained value: shares rose 21% in three months, valuing JPMorgan at $965 billion in August 2026.
- Tech teams are well funded: JPMorgan's nearly $20 billion yearly tech budget is the largest in banking.
What critics are saying
- AI is shrinking some teams: Dimon said in July 2026 that AI cut up to 40% of certain roles.
- Plan on five office days a week: JPMorgan ended hybrid schedules for all staff in early 2025.
- It is fighting the president in court: Trump sued JPMorgan for $5 billion in January 2026 over his closed accounts.
What makes JP Morgan Chase unique
- It ranks first in investment banking: JPMorgan earned 9.3% of global deal fees in the first half of 2026.
- It trains future CEOs: 10 Fortune 500 chiefs were JPMorgan alumni in September 2025, fifth-most of any employer.
- Its payments arm is a hidden giant: JPMorgan says it processes $12 trillion a day across 160-plus countries.
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Benefits
- Health Insurance
- Flexible Work Hours
- Paid Sick Leave
- Paid Holidays