Technical Support Intern

College Intern Technical Support - English SpeakerThis role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

HPE University Hiring Program

Are you ready to give your career the boost it deserves?

College Intern – Technical Support

As a College Intern Technical Support Engineer, you will build practical experience supporting enterprise technology environments. You will work with experienced engineers, learn HPE support methodologies and tools, contribute to technical investigations, and help create a consistent, high-quality customer experience.

Job Responsibilities:

·       Assess and troubleshoot customer technical issues across supported infrastructure and software domains under the guidance of experienced engineers.

·       Demonstrate ownership by maintaining clear case documentation, progressing agreed actions, and communicating status accurately and professionally.

·       Collaborate with Front-End Engineers, Back-End Engineers, Expert Center teams, product engineering, partners, and other stakeholders to accelerate resolution.

·       Use established diagnostic methods, knowledge resources, support tools, automation, and approved AI capabilities to improve investigation quality and efficiency.

·       Collect and analyze logs, reproduce issues where appropriate, validate solutions, and contribute to technical action plans.

·       Create and improve reusable knowledge by documenting findings, solutions, lessons learned, and recurring issue patterns.

·       Follow HPE quality, security, privacy, compliance, and escalation processes while protecting customer and company information.

·       Participate in learning plans, technical readiness activities, certifications, team initiatives, and continuous-improvement projects.

·       Support a global customer base and collaborate across time zones, including scheduled coverage when required by the business.

Technical areas:

Core infrastructure

Servers, storage, operating systems, networking, virtualization, databases, backup and recovery.

Hybrid cloud and platforms

Private and public cloud, containers, infrastructure automation, platform operations, and security fundamentals.

Emerging technologies

AI and data concepts, observability, automation, and modern HPE technology platforms relevant to the assigned team.

Prerequisites:

- Excellent Communication Skills

- Fluency in either Italian, French, or Spanish (Speaking and Writing); English is mandatory

- Passion to learn and act quickly, with a flair for technology and latest developments

- Strong problem-solving skills, with the ability to work in a fast-paced environment and manage multiple tasks

- Flexible to work across time zones

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Job:

Administration

Job Level:

N/A

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.