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Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Asesor Universal 2

Full-TimeUpdated on 10/15/2026Deadline 10/31/26
No salary listed
Mid
San Borja, Peru
In Person
Finance & BankingRetail & Commercial Banking

About the job

Responsibilities
  • Receive the metal cash box, recount cash supplied by the vault before operations begin, and balance and reconcile cash at the end of the day.
  • Assist with filing office documentation and sending it to the central archive.
  • Receive cash and serve customers according to the bank's procedures and regulations for deposits and cash withdrawals, account credits and debits, check payments, service payments, loan payments, foreign currency purchases and sales, transfers, money orders, natural-person account openings, and sales of card protection, multiple-risk, and customer retirement insurance, among other products.
  • Identify customers when processing payments.
  • Retain counterfeit banknotes detected during transactions.
  • Report cash surpluses exceeding operating limits or cash shortages to the deputy office manager.
  • Offer and/or contract financial products such as cards, loans, installment cash products, subrogated products, and other products defined in the incentive portfolio.
  • Keep the customer database current and ensure the information recorded is accurate.
  • Evaluate and analyze credit transactions and submit them to the appropriate approval levels.
  • Open all types of accounts requested by customers.
  • Inform customers about, pre-qualify them for, and issue credit and debit cards within the role's delegated authority; assign, cancel, or block debit and credit cards.
  • Set up, maintain, and terminate automatic payment arrangements.
  • Plan and manage commercial activities using available tools, in coordination with the office manager and deputy office manager, to meet product, service, and customer migration goals.
  • Use every opportunity during counter or floor service to market products and services and update and maintain customer data, prioritizing these actions at each customer interaction.
  • Conduct ongoing cross-selling during customer interactions, continuing the sales process with complementary products whenever possible.
  • Develop a thorough understanding of customers and their needs using available tools.
  • Provide comprehensive customer service, maintain service quality, and educate and assist customers in using digital and alternative channels.
  • Resolve incidents and complaints responsibly, with a focus on service quality and timely responses.
  • Identify dissatisfied customers or customers intending to end their relationship with the bank, and offer alternatives that may retain them while considering value contribution.
  • Monitor customers' current and overdue risk on an ongoing basis and plan and carry out the necessary recovery and account-management actions.
  • Follow up appropriately on the PPG in relation to assigned objectives and activities, and make necessary corrections and adjustments in coordination with the office manager.
  • Attend required meetings and participate actively by informing office members of issues identified through account management and relevant information about the characteristics and needs of customers in the assigned segment.
  • Ensure batch transactions are properly controlled and completed, such as cancelling cards before settlement dates.
  • Update and properly archive customer documentation.
  • Perform other functions assigned by the manager in response to business needs.
  • Sell card protection, multiple-risk, and customer retirement insurance.
  • Conduct commercial actions and campaigns for customers in non-personalized segments and optional office customers not assigned to a portfolio.
  • Receive, count, check, enter, and report remittances together with the deputy office manager under dual control.
  • Participate in balancing the office accounts with the deputy office manager.
  • Inform customers about, issue, cancel, and duplicate debit cards within delegated authority and with the customer's in-person consent.
  • Consult and record customer information related to anti-money-laundering activities.
  • Assist the deputy office manager and/or AS1 with replenishing ATMs.

About the company

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Banco Bilbao Vizcaya Argentaria

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Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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